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Edit Transcript - Woman Attacks Airline Employee Over Baggage Fee
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Woman Attacks Airline Employee Over Baggage Fee
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On February 11th, 2024, officers responded to the Frontier ticket counter at the Orlando International Airport in reference to a battery. Boy, the other party involved. Um, she in the back. If she going to bite me, if I try to pick her, what's what's going on? What happened? She was talking too much. So, I told her if she kept bothering me, I was going to throw a water bottle at her head. And I threw a water bottle at her head. Okay. So you do know that will be considered battery. Correct. Okay. All right. Mine is a wobbly. There you go. Give me one sec. Hey, you might ask you. So she just admit that she even throw she threw a bottle. So what you want to do? I am pressing charges and she's not fine with us. I need her information. Okay. She stood right there. I was on the computer in front over there and she literally launched that plat after me. All right. I said if you want we just need some statements and that's we go down a want to just press charges and go from there. Yeah. You need a breather. All right. Say us. You can tell whoever to call you back. Okay. Unfortunately, what you did is actually consider battery unwanted touch and she want to press charges. So, you will be going to jail for this right now. I don't know. 25 background. Okay. So, if I was being tormented, why am I going to jail? Because what you did, which was throwing a bottle of water. Being tormented the whole time I was here. So, why am I jail? If I was being tormented the whole time I was here, tormented? It's on camera. Okay. But what do you mean by tormented? Like harassed. I was being harassed the whole time I was here. I was like mentally. Okay. But did did anybody touch you? Okay. Still, it's it's the same. Okay. But did No, it's not. So, when you're touching someone, it's different. You just threw a bottle. I threw a bottle. Yeah. So, what do you think that is? She harassed me. But did she did she touch you though? She different. What do you mean? What's the difference? If you can tell the difference, then I I don't know what to tell you. Listen, all all of this that you're going through. Right now, all you could do is you could do all of this through Frontier website. You said she kept getting scared. What did you expect me to do? Go right on the website. That's what you wanted, right? I'm sorry. You wanted a response. I I I I'm lost. I'm sorry. I'm lost. She's saying she wanted a response, but then you're the one that's getting it now. So that's why I'm saying this. You just you just causing more trouble to yourself cuz I don't deal with the rest. You don't get it, but you'll get it. You don't get it. All right. You got to realize your behavior is unacceptable. Okay. Her arresting me is unacceptable. Uh, you get her flight information and all that. From her um stuff. I need to get her flight information. Give me a flight information. So she come up. I trying to figure out what happened. So she come up. Explain to me exactly what happened. So she came when she first came. She came to the one who right here. Ask about the price of the box. She gave her the peach one. But whatever. She walked up and she just got talking. She said, "Good morning." She said, "Yeah, whatever." I just asked um about her bags. So, she came to me over here. She asked me, "How much is it?" I told her $292. She walked back over there, grabbed the box, came back over here, and she said, "For these three check bags, how much is it?" I said, "Ma'am, I told you $292." $292. And then she was on the phone and she was like, "Oh, can you tell them how much?" I'm like, I'm not repeating myself to you. This is literally like the third time I'm going to repeat the same thing to you. She said, "Oh, that's your job." No, it's not. You can go online and check the prices for the bags yourself. Like, that's not my job. Oh, you're behind the counter. Okay. She grabbed herself. She walked right over there. Couple minutes later, I hear when she fling the the box on top of the scale. I look up. I ain't say nothing. She's still on the phone. The agent signed up here. She had a phone talking. I signed up over there. The agent was like, "You hear what she just said?" I said, "No." She was like, "Oh." She said she'll fling this at you. I looked up her. All I know I touch my head. I calm next about to call fling up for me. So when she go by there, she was standing right there with the green buffalo. And she and she fling up. And your shirt is Yeah. What is still fun? I need to get her um her flight information. And then you said that she's going to be definitely show me 185. All right. Let me know when you get you ready. I just tell you cuz Thank you. [Music] All right. So, I get health information. They don't want to know flight list and that's it. So, I don't know. You don't want to press charges. Yeah. No, she do. She's She do. She's She's She's there. Why do you have Cuz I need your information. Oh, okay. Thank you. I appreciate it. So, as for right now, you will be um on arrest for um battery cuz she want to press charges. You're going to be on a no-fly list. So, you cannot fly with Frontier and then you're going to be trespassed off of this airport. So, you cannot fly within any goal of property. But you guys were tormenting me the whole entire time. I'm sorry. You guys were tormenting to me the whole entire time and then expecting me not to do anything. Who is you guys? But the time I was here, the staff was harassing me from the time I arrived at 700 p.m. yesterday. And if you have camera footage, then go look at it. You already know. So from 7:00 p.m. yesterday, I was harassed all the way till now. You know how many hours that is? Yeah, but your behavior don't warrant for that still. Regardless of you don't harass nobody. That's the same. That's just then I want to press charges. That's fair. And and you you you can cuz that's not fair. Where's the supervisor? Absolutely you can. Where's the supervisor? Sure. Oh, sorry to say that again. Oh, sorry. She want a supervisor. As I said, you explain to me. Let me go. Sorry. She I guess was upset about baggage flee um baggage fees. She hit the water on her. She still have um her shirt wet and she said that we're harassing her now and she wanted to speak to a supervisor. um action is not warrant and she will be trespassed from the airport and she had no longer flying out front. So now I think she wants to put charges too. Yeah, she want to put So I'm sending at 6 a.m. to take over cuz they like I think that's good morning. How can I help you out? So I've been harassed for the past 7 hours and then by whom? I keep being arrested for the past 7 hours. You been what? Staff. Harassed by the staff. Harassed by the staff. Okay. Yeah. So, I needed help. I ignored it. I needed help with my checking bags. And I asked her for help. She kept getting smart. Who's she? The pe the woman. Oh, the lady in the counter. Yeah. The only thing I was asking her was for help. And I told her, "It's your job for customer service." And she kept getting smart and angry on. She kept saying stuff. So, I told her, I'm like, "Please leave me alone." And then I threw a water bottle after but I didn't hit her and it it just hit her. You started going back and forth cuz she she was disrespectful. I get that. I get that and I understand. Why am I going? First of all, you're being detained right now pending investigation. As of right now, you just detained pending an investigation. Okay. They harassing you and I have a fight to get on. I understand that. But Frontier, this has to do with them, right? Like they're rude or like you believe that they they'll be harassed. No. No. I'm not saying that they will not. I'm saying that your avenue for that is from here, right? Like it's kind of like any business, right? If you go to a restaurant or business and the route, we only get involved when it becomes physical. What you can do is you can always, you know, complain to customer service to Frontier, but we don't we have nothing to do with Frontier, unfortunately. You know what I mean? We're only here pending our investigation. Then I don't we don't know that yet. As of right now, you detain pending investigations. [Music] Once we conclude the investigation, then we'll let you know exactly what's going to happen. But my flight is Why can't they just let me board? I apologize to her, but she because But you understand that when somebody gets you aggravated, you can't act. Okay. But imagine being harassed for hours. I get that. But you in what you do in life, you back off. I did. I didn't do nothing the whole entire time. You just told me you threw a water bottle at her for 7 hours to 6:00 in the morning. Someone harassing you. You can't do nothing. No, you cannot get physical in life. No, you cannot. No, cuz you wouldn't like that to happen to you. Somebody touch you when you don't if y'all got harassed for 7 hours. Y'all not going to sit there and stand there. You're right. We would not stand there. We would just walk away and get somebody else to help us. Or you could have probably called us. Yeah. Okay. You needed more resources. We got more resources. If you were harassed, you could have called the police. How did I call you? You have a cell phone. You could have called 911. Can I just clear my voice? I do not want to go to jail. Like, I want to start crying. Please don't take me to jail. Unfortunately, we have passed up. Unfortunately. So, can I talk to her and apologize? Can you ask her sist I can't of course go back to jail. I have a car problem. If I was doing a water bottle. I understand that. But the the the moment that you you you touch somebody when they don't want to. I didn't touch her. You can't take it back. You can't take something. You can't take your actions back. No. You're still you're down here from now until we figure it out. Okay. But I want to play your mics. Yes. There are consequences to every action. You should have next time and call somebody else. Okay. But I don't want to go. I really don't want to talk. I understand that. She doesn't want to get hit either, but you did. I just don't know now if these people taking the the luggages. No, they're not. They're not anymore, right? Not even from us anymore, right? Yes, they are. Not even the purse. What? Not even like the purse. Well, as long as it fits in the white clear bag. Oh, this going to take like a little fatty back and they say no. What? That's ridiculous. Stand up. Can I count to three? 1 2 The car is right there. I'm going to reach over you. Okay. Got it. Yeah. Okay. Good. Can you help me along? Okay. She was charged with battery. Share your thoughts in the comments below.
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