On November 11th, 2025, officers were dispatched to a reported theft at a retail store inside Austin-Bergstrom International Airport, where the total value of the stolen merchandise was estimated at $1,130. >> Hi, what's going >> I'm going back to my store. But she just walked out of the store. He's going to let her pay for it, but she literally stole that both of those bags from him while he was up with another customer. I was just coming in to work and he told me about it, so I said I'll help you look cuz he's going to lose his job. That's over $1,000 worth of bags. Now she said she's going to pay for it, but she thought she could just walk out and not be charged at all. >> I'm sorry. >> I will go >> Thank you. >> I'm going to show you on camera right now. >> Officers reviewed the surveillance footage and observed the suspect enter the store and select a piece of luggage along with a small backpack. The footage showed the suspect exiting the store and passing the last point of sale without rendering payment for the items. >> That roller is like 700 something bucks and the backpack itself is like 450 something bucks. >> What did >> She was trying to say that she thought this was one of like you know how like Amazon has stores where you can like grab stuff and walk out and they charge it to your account. She's saying it was like that, but like the video that she just got you can tell she walks up, grabs it, she steps over here and like looking and she's looking and then she walks and hides right there for a second and then she just walks out that way. >> I was not I was not trying to walk out and I was sitting on my phone and I was on >> Okay. I'll wait for him because I know he's getting the same video that you got. >> And it was me too, that's why I walked out of this. This is if you walk in and out and that's I said it was a scan as you walk out. I wasn't trying to leave without it. I sat on my gate. I'm not trying to do anything. I'm willing to pay for it. And I apologized to him. He said he could lose his job and I feel really bad. I really do. And I I did not switch tags. I have my my bag over there. I didn't do anything to misguide you. Look, I I was just sitting on my gate. >> Yeah. Okay. Okay. >> I just came >> from work, honestly, and I'm going on a on a trip on Friday, so I needed a bag. I saw it. It was Macy's. And I thought it was like a thing that you can I mean, most stores in in any other airport I travel a lot. You can walk in and out and they scan as you walk out. >> Okay. >> In Minnesota, they do it like all over. And it's my bad. I didn't even look. I didn't even look. I needed it for the weekend. That's what I'm like I was trying to buy it. >> Okay. All right. Give me just a second and I'll talk to >> Yeah, absolutely. Yeah, I feel I feel really bad. I really do feel bad. >> Have we got her information yet? >> Yeah, I got her ID. So, we got her information. >> Yes. So, what I was saying is that in Minnesota >> I'm I'm I'm not Yeah, I'm not disputing you. Where are the tags at? To to the >> So, I went to the bathroom. I used the bathroom and I need I needed this for the weekend. >> What what What about What where are the tags? >> in the bathroom. >> Can you go get the tags? >> He Yes, and they're not there. >> Okay. >> It's all the bathroom tags. >> Okay. All right. >> I did look. >> The possibility is that if he does purchase it, he >> Okay. >> he's fine with it. >> So, there's that. >> That is an option, but he can't >> That's what it is. Sorry. >> But if he can't find the proper tags for that, then then >> the other ones that are like the same I mean there's like I look at the >> It'll be up to him. It'll be up to him if he can do I don't I don't know if they can do that or not. >> Okay. Cuz there is all that I mean I looked at the colors. >> Yeah. >> I'm trying I looked at the colors >> Yeah. >> and then I like burgundy. >> But I don't know what that does to their inventory. So if he rings up a black one, it might reduce their inventory by one. >> Okay. >> So him taking that one and and the tag not being with it anymore now it it's causing a problem with their inventory. So he's going to see what he can do to try to fix that. If not, then he's not going to >> So you went back to look at When did you go back to look at the tags? >> Just now she let me go. >> Oh. >> Just now. And I left my bag here. And I said I they I I mean I went to the bathroom from here to the bathroom and then to the gate. Actually I went to the lounge. >> Okay. >> And then to the gate. So they cleaned out the bathroom. >> Okay. >> And I tell my gate that I'm late. >> I'm sorry. >> Am I going to miss my flight? You think? >> I mean just get I mean normally that I mean if it's a 2:10 >> Well that we have two fi- yeah. >> Right. >> I have time. I think I have a couple >> I mean it depends on Where's your gate at? Which gate would >> Do I get here like 10? >> She's out of state so we can't give her a citation. >> No. I mean I I swear I promise. >> Oh yeah. He said the lady at the airport price he says they're normally that expensive which I've never >> are they are I mean I'm buying it because of I'm going on a trip with my family and it's my 50th birthday. >> Is Where's your family at? Are they here? >> In Mi- No I'm in Minnesota. I came for work. >> Okay. >> So I I was buying it to go on a trip to Mexico and in Minnesota. >> Okay. >> Can you can you run another color? >> No. The the Right. It's >> going to it's going to mess up your system. >> I could have just not come back and took my bag and ate. But I'm not trying to do that. I just No, no, like when you let me go to the bathroom I could have just leave. I'm not trying to do anything stupid, I promise. >> Okay. >> I came for work. >> He has to do something with his inventory that he without having the tags >> Yeah. Yeah. >> So in that case I have these that are actually off the >> Yeah. >> I also have >> Like can I just buy another one? I mean it's the same exact thing. So what's the what is >> You're under arrest. >> Oh. So I can I just pay for it? I swear to god. >> can't mess up his system. He doesn't have another wine um backpack back there. So you're there's no other choice. We can't even cite you because you're not from here. And it's it's class A misdemeanor. So you're going to have to go to jail. >> Can I just buy a black one instead? >> He can't mess up his inventory. Like I said, I mean >> Can I call the company? I mean can I I mean isn't that the same the same code? It's in the same >> Different numbers. Different items. They have the >> So do you have anybody on the line with Delta right now? >> Yeah, I'm I have somebody on line. Can we look in the bathroom or maybe with a lady that cleaned the bathrooms? >> Well, I mean I >> Can I can I go do that Can we go do that? >> There's just going to be virtually impossible to track down which person cleaned out >> There's like there's like right here. I promise. I swear >> But you said you already looked. >> I I looked in the bathroom but I thought it was but there was the other bathrooms that were closed. >> I I I apologize. Like you already looked. You said that the >> There was one bathroom that I Hello? Yeah, so basically >> So she >> ripped the tag off the whole promise cuz they were going to let her pay for it. But she ripped the tags off in the bathroom. They had to track her down in Delta. By the time they got her back here, they let her go look in the bathroom for the tags. He only doesn't have another tag for the maroon one. So he can't scan the black one and sell it cuz it's going to mess up his inventory. So there's not much he can do. >> All right. >> So and you do want to press charges now, correct? >> No. >> Okay. All right. >> Okay. >> So it's unfortunate, but that's what it is. >> But can I call them and then I buy the black one? Can we Can I go to the bathroom again one more time? >> No. >> I'm so sorry. I swear this is like a total misunderstanding. >> we we tried on our end as much as we could. >> I am so sorry. >> We have to wrap this up. We we have a we got some place to go. >> I know. >> Yeah, so >> Okay. >> You're going to have to If you want to go get your credit card out. >> Can I grab my bag over there? >> I'll grab your bag. >> So can you put me on the 60 Can I leave like after you check me in, can I leave today? >> So you're going to jail and then you have to talk to a magistrate and you probably won't be out for tomorrow or the next day. >> Oh my gosh. I'm going to make people on the phone. Can we please put me on the phone, please? >> Ma'am, there's nothing we can do. Okay. >> Okay, I understand. >> You you left without paying for it. >> I I I I I get it. I whatever >> But I need you to go ahead and I'm giving you There we go. >> I don't think it doesn't even matter. >> Go ahead and take your satchel off. I'll put that on. >> just buy the black one? Can we look in the bathroom one more time, please? >> Okay. >> Please. >> and take your satchel off. And go ahead and take your fanny pack off. I've still got your ID. >> Can we please look in the bathroom one more time? Maybe the lady is there. Garbage is there. Can I dig into the garbage there? >> You've already said you looked there. >> No, I want to find I didn't look into the old garbage. Can I please >> Okay. >> take that one. Take the satchel. >> Please. Please. >> You're under arrest right now. >> You can leave this. >> Are you here with someone? >> No, I'm by myself. I came for work. >> Okay. >> I just came to drop off a dog for a sick woman. That's what I do. That's literally what I do. Can you can you go to the bathroom with me, please? >> We definitely can't walk inside of a women's bathroom. >> What? Say that again. >> We can't walk inside of a women's bathroom. >> No, I will go in. >> We We can't >> No. >> We can't. We can't. >> I did not mean to do that. I swear to God. This is horrible. >> unfortunately, if we had the tags, we might be able to go a different route. >> I wish I wouldn't take them out. I didn't want to walk around with it. >> I wish you didn't take the I wish you didn't take the suitcase from the beginning. >> I know. I know I should have asked. I he was busy. I >> No, you should have bought it. Instead of asking, you should have just bought it. >> I I swear that there's so many stores in Minnesota you walk out and they charge you. >> I've been to those stores, but you also have to use your card to go inside the store. >> Some of them. Not all of them. No, I promise. I promise. >> All right, we're going to walk out to my car. >> That's exactly what I'm going >> My check I got checkpoint 2 West and so whoever >> So, it's taken care of. >> Who wants to call security just to check one what I find? >> I'm sorry. Two What's 255? >> It's too far. Okay. I have them already paid for completely separate from this. >> Yes, ma'am. I wish you would have paid for them to begin with, but >> I did. >> just an unfortunate situation and >> I thought I did. You should have I thought I did. >> 66 Thank you. >> Yeah. >> I mean, I'm always at the airports. I know exactly how this works. I swear to god. It doesn't matter. Yes, yes, yes. You thought like this. I could hide. I mean I could have done so many things if I was really trying. You you have to understand that, right? Like I could have done something like >> What you did was going to commit theft. So >> to god that I thought it was like a little checking in. >> I I hear what you're saying. But it would have been good to verify with somebody that that was the case. >> I should have. >> And by not doing that, this is the situation that you're in. >> No, I understand. I'm not I understand. And when she let me go to the bathroom, I could have just not come back. >> We're going to go up and around to let her try to get her around. >> Yeah. >> So >> You understand she let me go. >> We'll walk We're going to walk this way inside. >> could have just not come back cuz you weren't even there. I came back cuz I didn't do anything wrong. >> guilty of being here. What what I'm saying is sometimes if people if you would have believed that that store was one of those stores you could just walk in and walk out. >> Yeah. >> Why would you take the tags off? You don't have to answer that question. >> Because it was a mistake. >> No, what I'm saying is those are questions that the people inside the store asked me. >> Yeah, I didn't want to walk >> I'm not asking you. >> No, like would you walk around with a bag with the tags on it? I don't. >> I'm I'm not asking you that. I'm just telling you what they what they said to me. >> Oh, I understand. No, it's not even I'm not questioning their I'm not questioning their exact process. I I I can see why they think I did it. >> Yeah, yeah. >> No, I can see. I'm not even trying to blame them. I mean they're doing their job. I feel terrible. I feel terrible that he could have lost his job. >> I actually he wanted to help you out. If he had the tags, he would have helped you out. >> to god that I feel so bad that he would have lost his job over this. >> He would have. >> I keep people's jobs. I don't I >> Yeah. I don't know why this is happening, but you know what? >> I I have an idea why it's happening. I have an idea why it's happening. >> Why? >> Because you walked out the store without paying for the bag. >> No, I understand that. I did not mean to do that. >> Okay. >> But I don't know if that is I don't know why God is doing this to me right now, but is I'm just going to take it. It is what it is. >> it's not it's not the crime of the century. >> to God I did not try to walk out with a bag. >> Right. >> I did not. Like I said, I have them and I can show you my my bank account. It's not like I don't have the money. I do have the money. >> unfortunate you didn't have to pay for it when you had the chance. >> I I swear to God I thought I did. I swear to God I thought I did. >> Do you want to have a seat in there? >> She was charged with theft. Share your thoughts in the comments below and don't forget to like and subscribe.