We all love Delta Airlines. Who wouldn't love Delta Airlines? However, what happens when one passenger has a major customer service issue with Delta Airlines? On April 25th, 2023, the Atlanta Police Department was called to the scene at the airport for reports of that passenger. Hey, >> I got one uh passenger. >> She's on the no pilot. She's no longer a Delta ticket. So, she has to be escorted out to She was refusing. Yeah. Refusing to get all yelling, falling asleep. Where is she at now? >> She was going out. Okay. All right. So, have you guys advised her? Okay. She didn't get off in first. She waited until it got to her. >> I was just saying I want to be Eddie Murphy in trading place. I say officers, I recommend use >> really whatever you got. She just pain in the ass. >> Okay. So, so she's down. >> Unooperative. >> Okay. >> Have a safe trip. So >> she essentially she wouldn't get off. Then she got here and she stood here and was yelling, cussing, but she admitted to drinking. She refused several times to get off. We explained that if we have to declin and that y'all have to come out to make y'all want to get off, get make her get off. >> She got on board and she was stumbling. >> Okay. >> Her breath smell like alcohol. She admitted that she's drinking alcohol. So she's just too drunk to fly to help. Yeah. Oh, here we go. >> So, >> so she she doesn't know she's refunded yet or >> so she Yeah. So, they cancelled her reservation. >> Okay. Um and so >> they I'm sure they already refunded >> because why why should we take it back? >> Because why should I give in? >> Why should I give in? >> Why should I give in? >> Why spend the night? >> Why should I give in? >> Why? >> Why should I give in? Because >> why should I give in? Someone told me I'm not giving in. I did nothing wrong. So I will wait. >> Byebye. >> You do >> got another You got another gate de boarding. >> Excuse me. That's fine. That's fine. >> I respect you guys. I I have no respect for them. And you hear why >> it's mine. >> All right. All right. Well, >> thank you. >> Yeah. What we going to do with >> you understand? >> No. They told me I cannot fly on Delta again. >> He's not a ticket guy. No. >> No. So, I need my bag, please. No problem. >> And I need to know exactly. I'd like this on the record. Why am I being removed? >> Okay. I think >> I need this for the record. >> Okay. Well, I'll tell you I'll tell you official. >> Official reason. >> Suspected intoxication. You were suspected to us that you had had alcoholic beverages. You said that you could pull the receipts of you having a >> Yeah. I have three cocktails in a 3hour >> Thank you, ma'am. >> at your lounge. >> Thank you, ma'am. And you refused to get off the aircraft when we stated that if you come off, we can rebook you. But if you do not, which you said, that's fine. You're going to have to do that. That this is where we will go at this point. This is where we're at. Thank you, sir. >> How you doing? >> I'm sorry. I I do want this on the record. >> Okay. Yeah, you can keep it recording. It's fine. >> Absolutely. >> What we're going to do is we're going to we're going to basically give you a currency. This is going to be a lawsuit against Delta because they served me three cocktails in their lounge that I have receipts for. It's the only alcohol. I said, "Give me a breathalyzer." There was no behavior that I'm aware of except for their employee at the lounge who >> okay >> made a suggestion which you heard. I refused. >> All right. I boarded at my so I'm a gate to I just want this on the record and then I'm going to leave but I am in a zone two boarding so pri pre-boarding priority boarding boarding zone one came you guys are good and then boarding zone one came >> you guys are good >> and then boarding zone boarding zone two >> which is my >> got she got to she has to be uh >> yeah we we just a conversation that has nothing to do with you, but thank you. >> Well, this has got to do with airport business. >> Well, sure. All right. They can be honest. However, zone two comes around. So, I was out there the entire time. >> Zone one, zone two. >> Okay. Can can you do me a big favor after we walk to the >> As long as I don't walk out of here. Yes. >> Well, we what we're going to do is we're going to give you a courtesy ride, which is something that we do. We're gonna bring you back to the terminal and you'll be able to rebook another another flight with another airline because right now right now we can't >> I think we have a lawsuit here. So speak very carefully. >> Okay. Okay. That's fine. What I'm saying to you is being that you don't have a booked flight at this point >> because they >> Okay. Of course. Whatever because I refuse to give fellatio to I'm not concerned. >> I want that on the record. I know you're not concerned, but my saying to you is CNN will >> Can we go back up into the terminal so they can turn here? >> If y'all want to go down these steps, >> we're going to we going to be doing talking for a minute. So, we're going to step out here. >> I mean, sure. >> So, y'all can pull the >> Are y'all boarding the flight or then what we're doing is basically just take you to the >> Are you on camera? Yes, ma'am. >> Good. I'm just going to take you to the terminal. >> Why? >> Because you don't have a flight right now. >> Why don't I have a flight? >> That That's not That's beyond my That's beyond my book. I I can show you my book >> right now. You don't. That's all I'm saying. I'm the captain of the airplane. You're not flying with me tonight. >> Why? Because uncooperative and I have a prerogative to take. >> Right. And what started that disooperation? Was it the fact that a Delta employee asked me to suck their explain? You have to explain >> to your attorney and to Delta's attorney. That's a [laughter] way. Byebye. >> Ma'am, we're just going to escort you to the terminal and that's it. We'll release you. You'll be able to rebook and that's it. >> That's it. >> I don't know that I'm done with this. >> Well, you you are >> you videotaped everybody. You got everything. This is what I'm saying. You got everything you need. So, just do us a >> ma'am. There's about 200 people up here just want to take their flight. Can we just go back? >> You know what, ma'am? I was one of those people who wanted to take my flight until he asked me TO SUCK HIS RIGHT BAG. >> COME ON, MAN. Come on. You do not have the authorization to touch. Do not touch me. I'm just trying to escort you. Do not >> ma'am. I don't want to physically hit you in my car. >> And I will. Do not touch me. Move away. Move away. >> Move away. I will follow you. >> I can't do that, ma'am. You can follow him and I'll be behind you. Come here. >> We're going through. >> I've been through security. I'm not a threat. I don't trust you. You touched me. >> I'm just trying to get you off this so people can >> I don't want you to touch me. >> I won't touch you, ma'am. Come on. >> Then move then then walk beside me. Then walk. >> Yeah, man. If you walk, I'll be >> then you walk beside me. >> I was going to say [laughter] >> because all those cameras will see exactly what I did or did not do and that's going to be the hilacious. >> Oh, I'm not going outside. THIS IS NOT NO, don't touch me. DON'T TOUCH ME. [laughter] DO NOT DO NOT touch me. I WILL GO OUTSIDE A REGULAR. DON'T TOUCH ME. >> MA'AM, come on. Let's go. >> I have >> Ma'am. Ma'am, >> please do not. Ma'am, don't let me arrest you, ma'am. I do not want to arrest you. >> I don't know where I'm going. I don't I told you where you're going. To the terminal. Are you done? >> Are you done, ma'am? I am not going to say another word. You're walking outside. I'm going to drive you to the terminal. I'm going to release you. Do not make me arrest you. You understand that, ma'am? >> Do you understand that, ma'am? Yes or no? >> I don't. >> Yes or no? >> I don't understand. You're asking me a yes or no. I'm saying please do not shut. Let's go. Ma'am, >> WHERE ARE WE GOING? >> NO, MA'AM. >> Where are WE GOING? HELLO. WHERE ARE WE GOING? WHY ARE YOU NOT TELLING ME WHERE WE'RE GOING? MA'AM, [screaming] >> WHY ARE YOU NOT TELLING ME WHERE WE'RE GOING? >> WHY ARE YOU NOT TELLING ME WHERE YOU'RE GOING? >> WE TOLD YOU SEVERAL TIMES, MA'AM. >> NO, I just asked. >> I told you several I told you several times. >> You are taking me out. >> Watch your Gotcha. I'm asking you where ARE WE GOING? >> COME ON, MAN. LET'S get >> Can I get my glasses in my case, please? >> Please. I'm just asking where am I? >> We've explained to you several times, man. >> Several times. >> Come on, let's go. >> No, you're taking me to a back room in a place. >> Back room is outside, man. We're not We go down this way. >> Can we just please stop? >> I'm just asking you to stop and I'M GOING TO WALK WITH YOU. >> Let's walk. >> Let's walk, ma'am. >> Please walk, ma'am. Can you walk? Let's walk. >> LET'S WALK. >> LET'S WALK, MA'AM. LET'S GO. COME ON. >> MA'AM, GET UP. [screaming] Get up, man. Come on. Come [screaming] on, MAN. >> I'M TRYING [screaming] TO BE HELP. HELP ME. I JUST WANT TO WALK. HELP ME. Help me. >> Walk, ma'am. >> Come on. >> Come on. Let's go. >> Please help me put my glasses on. >> Ma'am, no. >> No, ma'am. YOU DON'T NEED THEM. >> Come on, ma'am. Come on. >> THEY'RE ASSAULTING ME AFTER I SAID I WOULDN'T SUCK. >> WHAT? I'm asking you to stop. You won't. We're not done. No, we're not. >> I asked you where WE'RE GOING. I WAS THAT'S NOT THE TERMINAL. THAT'S WHERE YOU TAKE PEOPLE TO GET RID OF THEM. >> HOW DO YOU GET TO THE TERMINAL, MAN? >> THROUGH THE [ __ ] YOU TOOK ME OUTSIDE JUST STAIRS. >> I am not going. [screaming] >> Why won't you take ME THROUGH THE TERMINAL? WHY WON'T YOU TAKE ME through the terminal? >> Let me walk. Let me walk. >> You're not letting me walk. Why won't you let me walk? >> Try that, man. >> You took me outside without telling me where you're taking me. >> Told you to take me to >> That's black up [ __ ] You won't You drug me. >> The door. >> Can I have my glasses? NO. NO. YOU WON'T EVEN LET me see. Yeah. Can I have my glasses? >> They're in my hand. >> Got them. Take a seat. >> Don't push me. >> Take a seat. >> Please don't push me. You >> please don't push me. You're >> Thank you. >> You don't give a [ __ ] >> Oh my god. >> Jesus. >> Own your glasses in here today. >> All right. >> 1704. We transport one female. >> Please don't call my husband. >> Sorry. One, two. You >> We're going to take you over here. >> I understand. >> What? What? What was the confusing part? We were trying to explain it to you several times. Ma'am, we're going to give you a courtesy ride to the terminal so you can rebook for another No. Ma'am, ma'am, >> just the problem is you're not listening that. Ma'am, ma'am, stop. Ma'am, ma'am, ma'am, ma'am, ma'am. Ma'am, ma'am, ma'am, ma'am. What I'm saying to you is this. We were trying to book you for another flight. >> You were. >> And that's it. >> That's you. This miserable lag. All right, ma'am. You going to walk for us this time? >> All righty. >> I don't know where I'm at. >> You're at the police precinct. >> Am I being arrested? >> Yes, you walk. >> Yes, you are. >> Okay, then I'll walk with you. >> Okay, let me get your book bag secure. >> All right, slide around. >> This is painful. I don't It just really hurts. >> Just have to wear it. Just kind of >> I know. >> I'm sorry. I'm not sure what I went to here. >> Put your legs up on the seat for me. >> Yep. >> You want to move forward? >> Yeah. We're going to slide her back out. Okay. >> You just got that. You just got that information. >> Okay. You got the other leg. >> I'm trying. Hang on. One, two, three. >> Okay. >> Thank you. >> Put it down. There you go. >> Yep. Appreciate it. Do you have my glasses somewhere? I assume >> they're in the bag. We got them so we don't break them. >> This really hurts my arms. We're going to be inside in two seconds to take those off of you. >> Okay. >> Where's the glasses? >> In the bag. >> Is the backpack. Please hold. Put them in there. >> I got Yeah, I did. So she wouldn't break them. >> Okay. >> I'm trying to break them. I can't see. >> I really wish you would understand that. I'm not trying to make it difficult for you, but if you had a daughter or wife who went through what I went through, >> I got you. Let's concentrate. Get you inside. But you don't understand. You just don't. >> You don't get it. Just >> grab the door, Pierre. >> I'm trying to put my arm. Can I put them down just a little bit? >> Thank you. >> All right. Walk straight in here. >> Yep. >> All right. Watch the door. >> Y set this down behind me. >> Yeah, we'll set it down for a sec. >> It's really hurting my wrist. And I have a wrist. >> I know. I know. It's not your >> I know. But we'll have them off for just a sec. Well, I'm going to need you to lean forward. >> I'm not trying to complain. I'm just trying. >> Lean back for me. Okay. >> I understand. But in just a couple of seconds, they're coming off. >> You don't. >> There you go. >> All right. >> All right. >> Cell one's clear. Okay. Thank you, ma'am. >> Drunk, disorderly, trespassing, and interfering with security measures. >> Oh, that's one plane. >> Yeah. No, she left the plane, but then when we were going to give her a ride back, she wouldn't leave. >> She didn't want our courtesy. >> Ma'am, get inside before. >> No. Get inside. >> No. No, before I go into a room, I need to know what's inside here. We can hear you. >> I understand that. >> May I have my phone? >> Okay. >> Okay. >> Already started EMTs. All right. Let's get your Plane County, right? Plane County. >> All suspects are innocent until proven guilty. Thank you for watching.