counter. She does not have a flight tonight with Spirit, but he'll be allowed to book. I don't know where this fellow went, but he right there counter. >> Not allowed again. >> Oh, he's put on no fly list. So, two. >> Yes. >> We can talk to him. >> Is she done? Oh, I thought it was him. Both. >> Oh, both of them. Okay, she's done, too. >> Yep. >> Okay. >> Too much to drink as well or >> I didn't get that bar. Is he flying? >> Is he flying? >> Hello. >> Is he flying? >> I don't think so. He's supposed to be over. >> No, we were told that he or somebody told >> correct. I didn't know that. >> I I would talk to somebody before you do anything with that cuz >> Okay. Apparently, he's boarding. Okay. >> Okay. All right. >> Now I'm confused. Is that hers? >> Yes. I'm assuming that Rachel. >> Rachel, don't lose that. >> I'm sorry. I for your qual with with with spirit. >> I had a family member die today. I'm just so frustrated. I've been dealing with delay since Friday. >> Listen. >> I don't know. I have an attitude and he can't. >> Take a breath. Take a breath. Take a breath. >> Take a breath. >> I just need to get home. I just need to get >> Okay. Why? >> Why are they What? >> I'm questioning. I give him an attitude. >> Okay. >> I'm just [clears throat] >> I don't know what else to >> Excuse me. >> supposed to be at 105. So, he's delayed. >> What about the tie-dye guy? He's on the no flyers. >> Yeah, he's on the fly. No, she's all >> Okay, got it. >> Come on out this way, boss. Come out this way. >> Really? You're put you've been put on the no fly list. Therefore, you don't have a ticket. You can't fly with Spirit. So, come out this way. >> Okay. Well, then I will leave this airport and I'll fly with a different airline. >> Awesome. >> Thank you. >> He's leaving. She's booked. Rebooked for tomorrow. >> They're not going to let you fly on this flight is what they're telling you. Correct. >> Why the >> I don't know. >> They can't leave. >> Well, you're not leaving tonight. I don't know what else to tell you. Why are you guys made so insensitive? >> We're not being insensitive. We're just telling you what they're saying. >> I'm sorry. I didn't even say nothing. >> It's not between us. >> Okay. We can't talk to him >> about what? >> I don't know. >> You don't know either. I cannot do anything. >> I think this guy just dipped into the floor. >> Is he gone? Is Is he not flying? >> They put him on the no fly. >> I don't understand tomorrow. What don't you understand about this? >> You are not flying today. >> Why? I paid for this flight. How? I paid for the flight. If you keep this up, you're not going to be flying out here tomorrow. >> Ma'am, do not walk over there. >> Rachel. >> Rachel. >> We're done. >> All right. You're not going to make things better. Come on up over here in front of >> You're not flying tonight. >> It's all you got to do. >> I'm not listening though. But what's going to happen is if you keep this up, you're not going to disappear. What time is your flight tomorrow? I can check for let me see your boarding custody or your passport. >> Like, how do you have this job and you don't have customer service to be able to handle somebody who's frustrated? Like, I don't get it. I don't get it. >> Rachel, I don't listen to me. >> Turn it down. Turn it down. Stay down. >> STAY DOWN. >> Scoot back. >> There you go. There we go. Calm down. Calm down. Calm down. You're going to make this work. in the cage car. You >> good? >> Huh? Are you good? >> Yeah. >> You good? You can't hit the police like that. Roll on her side. >> I'm going to sit you up. >> Roll on your side. >> I'm going to sit you up. >> Just let me go. I got it. Kick your legs. I got it. [laughter] >> We can't let you go now. >> Relax. Don't do that. >> Is she never going to fly with spirit again? >> What happened to her passport? >> I have no clue. Oh, she's got it. Never mind. >> Sit up. Just stay. Hey, did you get her hitting him? >> Did you get her hitting him? I'm just wondering. >> Hey, let it be. Let it be. Let it be. >> No, I was wondering. >> Let it be. Let it be. People just do their own thing. >> If I do, I'll >> Oh, that'd be cool. I'm just wondering. We're all recording. I was just asking. >> Stop. Stop. >> Relax. >> You're not making any better. >> Just sit up. Relax. >> As long as you're not flopping over. >> It's literally on her side. As long as she's on her side. You want to lay on your side? Is that better for you? >> We don't want you to esphiate yourself. >> It's fine. She's fine. >> I'm just Well, as long as she's crying, >> did any of you guys get hit? >> As soon as she put that, I stepped back. >> Okay. >> No, I think >> Rachel, are you injured? >> Okay. Do you need a medical assistance at all? >> Okay, relax. [laughter] Relax. >> Damn it. You want to get >> There's no need to kick. There's no need to kick me up. >> All right. JUST [ __ ] ME UP. >> OKAY. Now you want to sit up. >> No. No. No. No. >> We're just going to sit leave you right there. We don't want you kicking anybody else. >> You just caught another charge for that for no reason. >> YOU GUYS [screaming] not letting you go. You're going. >> All you got to do is relax. >> Okay. Stoping. >> Stop resisting. >> GET OFF OF ME. ME. YOU HAVE ME. Off of me. Listen to me. If you kick somebody again, you will be You will be spraying off of me. I will spray you. Do you understand? >> Get out the >> No, ma'am. You already kicked me. You already battered. Where >> am I GOING TO GO? Where am I going to go? >> You already kicked me. >> I NEED YOU TO RELAX. You scared. Move. >> Relax. Stay down here. That's all. Where the [ __ ] am I going to go? >> Okay. So, where am I going to go? 1 2 3 4 5 AWAY FROM ME. MOVE. >> SO MOVE. >> You're being combative. This is what we're doing until we get a car here. >> I literally told you guys about situation and all you [ __ ] are insensitive as because a mother here doesn't know how to do customer service. The same [ __ ] do in Miami. Get the [ __ ] off of me. >> All you do is wear a suit and you think you're good at it. While I'm HERE ON THE GROUND JUST TRYING TO MAKE IT HOME CUZ MY FAMILY DIED and it's such a big deal to you guys and you're hurting me. You think it's funny? >> You're hurting yourself. I'm not putting pressure on your >> me. Where am I going to go when all these [ __ ] are laughing because you guys are going to get kick out of me with a wheelchair and everything cuz WE GOT THE OFF OF ME. I CAN'T JUST GET OFF of me. Just get off of me. [laughter] Just get off of me. >> Get off of me. >> Just get off of me. What's up, bro? Get off of you. Get off me. >> Stop kicking. >> Okay. >> Stop kicking. I will spray you. SOMEONE SPRAY ME. I CAN'T MOVE. I CAN'T MOVE. THERE YOU GO. >> YOU GOING TO rip on your arms? >> Never mind. That's a That's a thing to explain later. >> Rachel, we're going to get you up and walk and put you in this chair. >> Okay, just get my stuff. >> You are going to kick anybody. I will spray you if you if you want. Just get my stuff. Just get my stuff. >> We're going to get you over here into this chair. >> Spray me with your stuff. >> I need you to stand up. >> Okay, look. My stuff is right there. >> Okay. Sit up. Sit up. >> Roll over to your side. >> Roll over to your side. Roll. Come on. Let's go. >> No. Sit up. Roll to your right. Roll to your right. Roll to your right. Pull her right. >> We don't roll to your right. >> Pull that one forward this way. >> Pull that right leg. >> Roll to your right. Pull that way. There you go. You're going to tuck that leg and you're going to get up on three. >> All right. Ready? One, two, three. There you go. >> All right. Have a seat in the chair, please. >> Off of me. >> Stop. >> Okay, but let me go. Let me hold me like that for >> Stop. Stop. >> Okay, so let me go back. >> Just let me go. Me like that. >> Sit down the chair. >> Okay, let me go. Just >> We don't want We'll grab your stuff. Sit down. >> Put your feet down. >> Put your feet down. Okay, let me go. >> You're hurting my wrist. >> Let me go. >> Stop. >> You're acting like a child right now. Let's go. >> I don't care. Just let me go. You guys, >> we're taking you right now. >> Let me go. We have to grab it when the chair. >> Oh my god. Bro, you guys are too. >> You guys suck. You just let me go. You're literally me. >> I can't go that way. Just let me go. My friend you laughing now, bro. Let me accommodate myself, bro. No, I'm about to sit down. Serious, dog. Let me go. They're already holding the [ __ ] chair. [screaming] >> You're hurting my wrist, bro. >> Okay, so I'm asking you to let me go. >> WHERE AM I GOING TO GO? Where am I going to go? >> Stop. Stay seated. Stay seated, please. If you don't calm down. >> Okay. It just hurts. I don't want to have to hold on to [laughter] There's the outside there. There's no way I can go. [laughter] Hit that other door. There you go. >> This is what's going to happen. You're going to stand up and you're going to sit backwards into there. You're not going to kick anybody. You understand? Okay. >> Wait, wait, wait, wait, wait, wait, wait, wait, wait. Okay. Okay. Go ahead. Stand up. Go ahead. Stand up. >> All right. Cool. Turn around. >> Turn around. Turn around. >> Hey, who's here? >> Stand up. Lean against the car. Spread your feet. >> Do you have anything else on you, Rachel, besides your phone? >> I know. >> I didn't do this wrong. >> Turn around. You're going to sit butt first. >> Okay. Just be gentle. >> I am being gentle. I am being >> take three people for it. >> Sit in the car. >> Sit in the car. >> Sit back. >> Back up. Back steps. Back steps. Back steps. Out on the seat. >> Now scoot all the way in. Rotate your legs in. Scoot all the way in. This suspect, Rachel, was charged with three counts of felony battery on a law enforcement officer, three counts of felony resisting with violence and disorderly conduct. She pleaded not guilty to one count of resisting with violence [music] and disorderly conduct, and no contest to the three counts of battery on a law enforcement officer. All charges were dropped except for the three counts of battery on a law enforcement officer, which all resulted in adjudication withheld, meaning the judge accepted her no contest plea, but did not formally convict her. She was sentenced to 36 months of probation. She was also ordered to complete 12 months of therapy or counseling, not to possess or consume any drugs or alcohol unless prescribed by a medical professional, and not to return to the Orlando International Airport. You ever notice how an airport can be one of the happiest places in the world, but it can also be one of the most emotionally dangerous because airports live right at that intersection of pressure and time. People aren't just traveling, they're carrying weddings, funerals, family emergencies, and missed opportunities. Now, this woman tells us early on she's trying to get home because of a death in her family. And that kind of news can shake anybody. But watch the moment when she slapped the computer. Because right there, that's the crossroads. [music] Because frustration isn't what gets people arrested, it's what they do with it next. Silence would have bought her time. Instead, emotion turns into action. And now the situation belongs to the cops. Here's the reality about airports. Airlines deal with thousands of unruly passenger incidents every year across the world, many escalating to threats or assaults. That's why the response is quick, because once someone starts hitting equipment or hitting officers, the situation isn't about travel anymore. And the sad part is she still missed the flight, but she also gained an arrest, a ban from the airline, and a ban from the airport. Always remember, life keeps moving forward whether we manage our emotions or let them manage us. So the real question is this. When pressure hits you in public, who's actually in