What really happened before officers arrived, and why did a simple refund dispute turn into a situation involving threats and weapons? >> Trespassing complaint. The two offenders were repeat shoplifters and were found >> She charged me over. She didn't charge me for that thing. And then we came back to see if we could get the money back, and she started to This guy right here closed the door on This guy didn't let us in. Like she's right here to close >> I was going to open the door to talk to him very nicely and tell him that we could get the money back that they overcharged him for. And leave, but they wanted to start their little [ __ ] >> You're not going to swing at anybody. GET BACK. >> NO. >> GET BACK. GET BACK. >> IN THE END, the confrontation led to serious charges, proving how quickly emotional reactions can turn a small conflict into life-changing consequences. >> With disorderly conduct and assault on multiple officers.