On April 11th, 2021, officers were dispatched to gate 123 at Orlando International Airport after reports of an intoxicated and aggressive passenger. The suspect, identified as Chelsea Alustin, quickly turned a denied boarding into a volatile confrontation that escalated far beyond airline staff control. >> Excuse me, miss. >> Excuse me. Thank you. Jessica is on the way. Hey sweet white female black elderly. >> Okay the border. >> So what's up? >> So she started with the flight. I'm not sure what happened but by the time I got involved people were yelling screaming. We had almost arrived. Child crying on the airplane and shaking. >> Nobody getting closer. >> Okay. Yeah they've uh Is this a delayed flight? >> It is. >> So they'll drink a drink. everything. >> Yeah, I got you. >> That kind of delay. >> All right. So, you just want me to stand by as the plane boards? >> You can. Obviously, I know your priorities. >> Once that once that thing gets up in the air, you're on your own. >> All right. Yeah, no problem. I'll hang tight. I'm just I'm just going to bring my bike around. All right. >> I don't want no beef. I'm just trying to go home and enjoy myself. Come on. Go home. >> See that? >> But I've been here for hours. Yeah, it happens. >> I was drinking for hours. >> Yeah, bad weather. Got to do something, right? >> I don't know what we going to blame it on, but >> watch out with your uh your whip there. >> Is it my time? >> She just throw this back right now. >> Chelsea, you've been drinking, huh? >> Yeah. Come on over. >> How many hours have I been waiting for? >> I don't know. How many hours have you been waiting? >> You know, you know the difference between the hours and what? You see it in your hand. My family's on a flight, too. >> My family together? >> Yeah, my and that's one of the people the whole time I'm on the way. My family's on a flight. >> So, how long have you been drinking? I wasn't drinking >> for like 2 hours. >> Well, that's the problem. Once you're on a plane, intoxicated. You know that, right? >> I don't know that. But if you going to hold me back, I've been being held back this whole time. I'm not going to distract nobody. I'm just going to go home. I want to go home. >> I know. >> I've been waiting this whole time. >> For the safety of the flight, you cannot go. I've been drinking for like 30 minutes. My miss I'm not that long. What? >> I want to get home. >> I know. >> That's the only reason why I was drinking. I would never been drinking. >> Her husband and their kid. >> Okay. >> I got to stay behind. >> Can I get a name so we can face her over? >> You It's like you you telling me how I feel. I you didn't give me a birth or nothing. I just tell them how I feel. >> Carlos, >> I want to go home. My footwear. [Music] >> I would have never been over there. I just want to go home. Like honest tinker. Tinker, >> they telling me I can't get on the flight cuz I'm drunk. But they never breathalizing me. >> But they never breathalized me. So they don't know how I feel. >> My name's Austin. >> That's that's that's a lawsuit. They can't tell me how I feel. >> Austin. >> So how you going to tell me how I feel? You can't tell me that I'm drunk. >> Miss Austin >> conversating with you. >> Unfortunately, they could they could deny you the flight. All right. You you are intoxicated >> cuz you're you're visibly intoxicated. Okay. >> How? >> I'm not like this. Like how >> they telling me that I can't get on the flight. >> Yeah. It's their decision. So there's really like I don't want into it. You know, >> it's like y'all hold us back. What else are we supposed to do? They tell me I can't go. >> That's my battery. >> Yeah. Unfortunately, it's their policy. You just can't be that intoxicated when you fly in a plane. Okay. >> I'm not that intoxicated. >> Well, according to them, they are. So, they made that decision. Okay. the amount of time I only had two drinks. >> I got you. >> How did you decide off of I didn't only had two drinks. >> Well, off your appearance, you get pretty intoxicated off two drinks then. So, like I said, visibly >> how I feel. >> It's not about how you feel. It's about how you you you appear with the level of intoxication. >> How am I appearing? >> So, well, you're kind of swaying back and forth. Your eyes are glassy. >> Communicating. >> The alcohol is like emitting from you. You can tell you've been drinking for a while. Okay. >> You like that cuz I have the cup in my hand. You don't. That's not in my body. >> Oh, no. Even if you without the cup, we can kind of tell, you know. >> Smelling the cup. You can't tell me. >> You're without the cup now. The cup's empty, >> right? But then you still probably smelling what's here. >> I mean, I smell it coming from like when I was just talking to you. Okay. >> To get home is I'm tired of feeling so sad. >> I'll say it's okay. Like you just need to you just need to like go over to the terminal, so we're up for a little bit. get another flight. >> Go and do the same [ __ ] >> Well, the weather's getting better, though. The weather's getting better now. >> I got you. >> I just want to go home. I'm not that intoxicated. Plus, y'all to tell me I can't go home, >> right? >> I'mma sit there and fall asleep and go home. >> So, what's the issue? >> How could you tell me I'm not good enough to go home, but I'm waiting for hours. >> Has nothing to do with being good enough. No one's saying you're not good enough. They're saying you're a little little too intoxicated. >> I'm not too intoxicated to go home. I came to the interview with >> I'm not I'm telling you I'm not. So if y'all think that it's not true and and I'm not I'm not. I promise. >> I swear to God. >> All right. I understand. It's a It's a decision that they made. Okay. >> Responsibly by myself. >> Tell me. >> It's the way I think I feel. I'm be irresponsible by myself. That's not responsible. >> You're like, you're ready to go. You got your phone. >> Wait, leave me. I've been waiting for hours. >> Is your sister going to stay with you? Can you call her real quick for me? She's already on the flight. >> Well, I don't want you to be alone. >> And she already hung up. You You want me to be alone cuz she hung up? You and I not let me on my flight. There's nothing that stopped me from being on my flight, man. >> That's awesome. Listen, >> there's nothing that stopped me from being on my flight enough to be on my flight. >> Calm down. >> You're being denied boarding. I'm sorry. >> How I didn't This is my first time talking to you. I didn't say nothing disrespectful to you. >> No, you were. >> Why you feel like it's not okay for me to get on my flight? >> You're a very nice young lady. >> So, why do you feel like it's not okay for me to get on my flight? because you're under the influence of alcohol. Once I know that and I'm made aware, you admitted to me that you have been >> That's not fair. And the fact that you have me save people hours is not >> No one's holding anything against you personally. It's just you're just a little little too intoxicated. That's all. >> No, it's personal. I'm not intoxicated. I want to go home. >> It's It's not personal though. It's our policies. >> And you cannot tell me that if you didn't verbalize me. >> So this is a lawsuit. Like what? How could you tell me how I feel? >> Jealousy. You can take it from here how I Yo, I swear to God, I got to go to work. I need to go home. I got to go to work. >> I understand, Chelsea. >> I got to go home. I got to go to work tonight. Like, y'all, I've been to be home. >> Can you calm down so this this nice lady here can help you? >> No, I'm trying to let y'all know the discretion. I've been have to be home to go to work. The flight got delayed. I need to go to work. I need to go home. I can't even stand around. I need to go home. >> Chelsea, no. No one could put you on this here flight. The only thing I could get you your flight is a little bit of time. >> Like, you just stopped me from taking a flight cuz y'all over booked. You're not stopping me. >> It's It's not because there were a book, sweetie. >> Cuz I didn't do nothing wrong and it's >> that's not fair. Like up. Yo, >> Chelsea, I know you said I was saying it by myself and already been saying for hours. >> Listen up. I >> It's not you can tell me to make me feel better. It's not you can say, Tinka, they telling me I can't get on the flight with y'all. Chelsea, >> can you just calm down so she can explain? No, >> I can't calm down cuz you're not solving my issue right now. They want me to sit here by myself and wait for another flight. T that's not fair. That's grammy. That's not fair. They doing that cuz they think they thinking. Y'all ain't say no birth. You can't tell me how I feel. That'sed up. Tinker >> that'sed up. Yo, I been with a [ __ ] That's the only up. >> That'sed up. Yo, >> that's up. Can you put me on another airline? >> Can you put me on another aine for today? Take away on each other. >> I ain't what y'all saying. Y trying to play me. >> You want a refund? >> I need to go home. Think I want a refund? >> Listen. >> No, y'all being disrespectful. >> Chelsea, calm down. >> You can't insult them. >> Yeah, I insulted me. >> I I tried. We They tried to get you to calm down. I was standing here the whole time. >> So, we're going to refund her ticket. She's denied. I don't want anymore. I just want to go home. I won't do that. >> All right, Chelsea. Here's what's going to happen. They're They're giving you your money back. Okay, you don't have to do anything. They're going to do that on their end. But to get you a flight now, you have to get back on the tram and head back to the terminal. >> Why would y'all do that to me? I didn't do nothing to nobody. That's not fair. I didn't do nothing to y'all. Why would y'all do that? The only reason why I was drinking is cuz y my flight was delayed and I just didn't want to be mad. But y'all making me mad right now. I didn't want to be mad as I was drinking. I didn't want to be married. I understand you. >> I didn't want to be mad. That's what's the point. But y'all making me mad. Look what y'all doing. >> That's what I was trying to stay away from. But I got no other choice cuz that's what the >> Look how yall treating me right now. It's not fair. >> Okay. So So Tanya, let me explain. Let's just explain to you. So I work for the Orlando Police Department. I I am not a representative of Southwest Airlines, but they've made the decision to not let her fly. And so now all she has to do is she just has to go back to the terminal, let time kind of sober her up a little bit, and then she can book the next flight to Lagoria with any airline she wants, but Southwest can book another flight. >> That's right. But the only problem is she's like a little like disorderly kind of right now. And she doesn't want to just go to the terminal. If you could try to get her to just go to the terminal, she could kind of sober up and then get a flight with any other airline and they they're going to refund her the money. What I do? >> They going to refund the money. >> Yes, I think they already did. >> We just ordered something. I didn't. >> So, all she has to do is go to the terminal. >> Disrespect. I didn't. >> All right. Here you go. So, I don't >> It's your sister. She wants to talk to you here. Let Let her sister do that. See your sister. >> I got a window. I could have been waiting something to get home. I've been saying for hours. That's not fair. >> Can you listen to what? Can you listen to what your sister's saying? We We need you to go to the terminal. Suck my suck my suck my >> Okay, just go to the terminal. >> Okay, >> I I'll help see her out. You guys are good. >> We got almost the whole plane off. >> Yeah, no problem, guys. >> Everybody drinks even money. They dreaming away. I'm not that drunk. I spent with everybody. I should have I need to get home. >> I know. I try to get you. I've been >> Chelsea, you need to calm down. >> Hours. I ain't calling nobody. I said for hours. I ain't sweating nobody. Why? I can't go home. >> You can go home. >> Well, I couldn't go home on my flight >> cuz Southwest said you were too drunk. >> They ain't personalized me. >> That's just what they said. >> I can't control it. >> That's how you judging me. You don't know how >> they did. They did. They judged your level of intoxication. >> How you didn't give me no breath? >> Uh, they don't have to, unfortunately. >> I waited for 5 hours. >> Chelsea, you want me to tell you hours? I'm waiting to go home. How can they >> Chelsea? They gave they gave you your money back. All you got to do is book another flight. >> The flight maybe 27. I need to go home today. >> Flight. I need >> Chelsea, you got to get off here. >> Chelsea, you got to get off or the doors are going to close. >> Negative. Thank you. >> Hey, Chelsea. Chelsea, >> I don't like this. I do nothing. No way. I don't like it. >> Chelsea, can you do me this? >> Chelsea, can you do me a favor? Can you roll with me to the to the main terminal? You can't hang out here. It's a secured area. >> You'll leave me alone and treat me as a regular person. >> Yes, I will. Chelsea, I want to leave you alone. I just need you. >> I think some of my family >> cancel my [ __ ] Cannot help me. >> Chelsea, I just need you to get on the other side of TSA. Hello [ __ ] Not a guy is following me around trying to ball. >> Chelsea, I will just leave you alone. >> He's trying to ball. >> Yeah, follow me. >> For what though? >> Follow me, Chelsea. We We'll roll out together. >> Chelsea, I'll race you. >> Chelsea, let's just let's just roll our little wheels to the other side of TSA, okay? Cuz this is a secured area. I got to have you on the other side, TA, and then I promise you I will leave you alone. >> My sister, you leave me alone. >> I will leave you alone. We just have to get on the other side of security. You can't sit here though, Chelsea. You have to sit in the main area, the terminal. >> I can't go. I'm too drunk. I can't go. I'm drunk. >> You can't go there cuz you're too drunk. >> Yeah, I'm too drunk. I told me I can't go to the fight. I'm too drunk. So, I can't go there cuz I'm too drunk either. >> Chelsea, you have you have to go to the other side. >> I need some time to calm down. >> You'll have all the time in the world. You literally >> don't give me time. You just cancel my flight. It's literally 100 yards. We have to throw 100 yards to get myself together. >> How much time? >> I don't know. I can't call. I'm drunk. >> Okay. >> 5 hours. >> Well, Chelsea, I don't barter. You understand that? >> Me either. Charges took my money and >> Chelsea, let me explain something to you. I'm a representative of the Orlando Police Department, and I have been nothing but polite and professional with you. >> Drunk. I'm on a vehicle. I'm trying to >> Chelsea. Look at me. >> Chelsea, look. Look at me. Chelsea, look at me. >> Thank you. Chelsea, >> look at me. >> Chelsea, look at me. Chelsea, I will I will arrest you, Chelsea. >> I do not want to, but I will arrest you. >> If you arrest me for the wrong reason, you will get sued. >> It's not for no reason. You have already violated the city ordinance of this orderly contact. >> What was >> you have talked in a turtluous manner towards the public. You have caused multiple disturbances and now you are refusing to leave a secured area of the Orlando International Airport. Chelsea, you will be arrested if you do not leave. Thank you. Ma'am, if you refuse to move, I will arrest you. >> I'm going faster than I can move. I got the bag and I'm already drunk and I >> You need to leave the secured area. Okay. >> No, got cancelled. >> I ain't doing nothing wrong. They told me they felt like I was too drunk. >> Okay. >> The only reason I was drinking is cuz the flight got delayed out. >> So they they gave me this and they told me I can't get on my flight. >> Listen. >> Yeah. I don't want to talk to you. >> All you need to do is calm down, Chelsea. All you need to do is calm down. >> Trust me, Chelsea. Things are escalating. I don't want things to escalate. >> Listen. Listen. >> Man's really trying to help you, Chelsea. We're all trying to help you. As a matter of fact, >> isn't that you? She's going out. >> Yeah, but she's also got to calm down. She search up. [Music] >> I was supposed to be home by now. >> Okay, listen. [Music] >> Even off my [ __ ] you condone. Are you trying to get home? >> I spent over $200. >> I I appreciate sir, but some people are just [Music] >> Chelsea, you under arrest back now. Chelsea, you're on arrest. Back now. >> Do not resist. Do not resist. That man tried his hardest to help you and you just completely insulted him. Why? >> I want to go and be on my own. Figure it out on my own. Was he going to arrest me for 88? >> Chelsea, how's this going to help your situation? >> How is you going to help me? >> This is not going to help your situation. I do nothing8. I do buy a dove. >> I ain't do nothing. Okay. outside my fault. Like I can't speak my mind. >> No, no, that's not the point. >> I ain't do nothing. >> Trying to get you straight, right? >> They trying to get me straight. They just came off my flight with my little sister. >> Listen. Listen. I don't even know. >> All right. Get away from me. I was listen. >> Nobody's trying to get me straight. >> Nobody was trying to get me straight. Sorry. I've been here for hours. >> It's all right, Chelsea. We're going to go to our car. Okay. >> Let me grab my bike. Are you good? Are you able to escort me? Let me tell you, >> are you able Are you able to leave far enough just to ask for me to my car? >> Hey, I just got to get the radio out. >> What are you going to do? >> Okay, that's fine. Just let me grab my bike and then we'll let you get ready. >> Okay, I was leaving. >> I'm leaving. >> Calm down. Calm down. Calm down. >> Relax. Stand by. >> I ain't doing nothing wrong. >> Try again. Let me go. I just can't stand right here. >> We just got to go. It's uh aside uh pulsics. >> Okay. >> You let me go. I stay here regular. >> We can't let go, man. >> Sorry. Regular. We did our best. >> I was walking my you just cuz I ain't doing Sorry. It's all recorded. So if you want you request a video and and then you can reflect. >> Stop spinning. Do not spin. One time. >> I don't spit one time. >> 27 going home and going. >> I spit one time. Not doing it again. >> That's you. >> Yeah, she spit at me. >> I ain't doing it again. I >> stop. Stop. >> My mask on. Put my mask on. What you going to do to me now? >> You violate my mask on. What you going to do to me now? >> Think he up? >> Yeah. >> Watch out. I got her. >> Taking leave my [ __ ] over here. My >> You just You just caught a felony charge, man. I don't know. I'm just alone. Keep choking. Keep choking. Keep choking. >> Like what you doing? Okay. >> I'm not doing this. I'm doing this so you can't spit in my face again. >> I was smoking away. You arrest me for nothing. You grab me. I was smoking away. My business. You grab me. You told me. I couldn't get into this. You >> stoppers. Just face away from me. No, the handcuffs are not getting me uncomfortous. >> You're making me sound doing something. I'm making uncomfortable. >> You just spit in my eye, >> right? But you following me. >> Nope. >> So uncomfortable. >> I want to jump off the >> You just spit in my arm. I'm not going to let you face me again. >> How the [ __ ] are you doing a job? You're not nobody. You're not nobody. You doing a job right now. You killed me with somebody. >> How do we get all the way to this from just trying to get you on a >> You should have never told me you my flight. I didn't do that to nobody. >> Come to 191 191. >> My arms being expressed down. I know. I do not have enough. >> You say what you got to say. I'mma do this. You say what you got to say. >> Don't do that. >> Ma'am, stop kicking me. >> My arm is hurt. I don't know how to stand like this. >> Ma'am, all you have to do is stand in the corner. All you have to do is stand in the corner. You keep pushing against me. >> Stop pushing against me. >> My arms are being >> stand on your arms two feet. See? Stop. Stop kicking me away from each other. >> My arms are being pushed far away from each other. Your hand. So what I'm supposed to do? My toes are fractured. Are you taking my stick off? I'm telling you, my arms is hurt. What I'm supposed to do? My toe are a fracture. What I'm supposed to do? That's what you going to do? >> Stop picking me. I'm telling you my arms are >> first hour. >> My arms hurt. My arms hurt. My arms hurt. My arms are what you say. I can't hold my >> plane. Do me a favor. Can you just get back like 10 ft for me? You You can stay here. Just get back in. So, let me explain to you what's happening. So all that we needed to do was just for her to calm down and to leave. I wasn't stopping my arms right now because I was they were arresting me and I wasn't my she's she's under arrest. Nothing's going to change it. >> I understand why she's upset because she's been here since 10:00. >> I think I think it's mainly due because she's a little intoxicated. Nothing but two drinks and that's what you call intoxicating. >> Oh yeah, that's definitely definitely why I call and talk to Steve now. >> Come on, sir. >> I mean, she she spit in my face. >> So, there's nothing we could do after that point. >> She's been that that's no excuse to act the way this everyone's been delayed today and she's the only person who has acted this way in the airport. There's no excuse for her act. If she come down, you going to let her go? >> Absolutely not. She was on arrest. >> She's on a making. I didn't do nothing, man. I disrespect a little. >> No, ma'am. It's not getting loct. >> And with all due respect, our conversation with you is done. You have to leave the scene. Thank you. >> Don't leave, Nate. I'm trying to arrest you, too. >> She's under arrest. There's nothing I do. >> Ma'am, stop. >> No. No. No. No. Don't. >> Stop it. No. >> Don't. >> Her property is going with her. It'll stay with her. It's not going anywhere. >> It's going with her. >> Ma'am, I'm going to write a police report. All my information will be it. Now is not really the best time. >> My arms. >> She'll have a copy of the arrest affidavit. I'll have all my information. Her property will be over. >> Why? I didn't do nothing. I didn't do nothing. I a >> go on my 45. I a do nothing. I ain't do [ __ ] I ain't do. I might as well die. >> Is she here? >> Stop. Stop. Stop. >> Go to her side. >> Go to her side. >> Stop hitting your head. >> You killing me right now. >> You have a rip pop on there. I don't know. Someone responding to that also. >> Do not bang your head. My arms hurt. I feel like my head is hurting from my arms. >> Stop being your head. >> I feel like my head is hurting from my arms. >> Stop being your head. >> My arms hurt so much. >> Stop. >> Chelsea, you need to calm down. >> I'm not calm down, Chelsea. >> Calm down. >> He's doing it right here. Look. >> Excuse me, partner. Assistant arrest. >> Okay. Yes. Please stop. >> Yeah. It's called maintaining positive my fingers and all types of [ __ ] >> Relax. >> Under control. I'm not moving. Why you doing it? >> I'm not moving. It's not necessary. I'm not moving. >> We're going to get another officer here. We're going to >> I can't leave. Y >> escort you out. >> Yeah. My go to watch your property. >> I can't get up. >> These guys come here and watch your property. >> No, R doesn't come with us. No. >> Why? >> Right behind you. >> There two shoes in the back. Why are you pulling my arms? I can't do nothing. >> Chelsea, stop. Stop resisting, Chelsea. >> Pulling my arms away from each other. >> Why are you pulling my arms? >> That's all right. She's going to get up in a sec. >> Just grab her other shoulder. Let her legs go. Grab her other shoulder. >> Tuck your knees to your chest. >> Chelsea, stop resisting. Tuck your knees to your chest. >> I don't know how to do that. >> Yah. Put your knee up to your chest. >> I can't do that. >> You have surgery already. What you need? >> This one. I can't do >> that one over there. Okay, we'll stand you up then. >> Yeah, we're going to we're going to help you out. >> Ready, Chelsea? 3 2 1 and we're up. >> All right, Chelsea, we're going to walk. >> Yeah, we're going to pull in horse. Can you pull my pants up to you? >> Can you pull my pants up? The first >> Can you pull my pants up? >> I was already going to hold my hand. >> Just go to Aside. I'll get my car. Which side's aside? That's it. >> Aside. That's 14. I'm holding a signal. >> Chelsea, stop resisting. >> Chelsea, >> you seem to have a lot of ailments all of a sudden. >> Chelsea, look away from me, please. >> Chelsea, stop. >> Chelsea, you need to stop this nonsense. You need you need to improve your behavior. >> You need to improve your behavior. >> You can't act like it's going to >> be the whole time. Okay. Well, then just slide like that then so your toes don't have to move. >> Why you holding my neck like that? >> Cuz you spit, Chelsea. That's why. >> Cuz you spit. >> Chelsea, stop this. >> Chelsea, stand up. >> Chelsea, stand up. All right. Reverse. Reverse. My toe is fractured. I promise you. I swear to God, this is fractured. I'm telling you, >> Chelsea, you need to calm down. >> I swear to God, my phone. I do this on this side. I didn't give me time to walk through that pulling me. I'm telling you, my friend is stressing me out, but it hurt. It hurt. It hurt. And I'm not lying. I promise you I'm not lying. Spray it right over here. >> I'm not lying. >> In the corner. >> I promise I'm not lying. >> Chelsea, you need to stop this. >> All right, I'm going to get in my car. Just stay well. >> Give me a tangle. >> Oh, yeah. That's right. >> I can't just walk over here. It was pulling me. So, you can walk like this. >> Okay, that's fine. You can walk like that. [Music] I got >> you want the info over the air. You wanted >> right here. >> No respect, right? >> No. [Music] >> Yes, you do. >> It's lock. >> No, I got to be cold, wet, and dirty. >> Do you do the seat belt thing? Just buckle into that little class on a short right over >> right here. Why you got to do that? >> We're going to go in the car nice and easy. All right. >> All right. We just did instead of pushing on. >> All right. Slide in. >> [ __ ] >> Watch your feet. Watch your feet. You want this? No. Close door. Close door. Close door. Dang it. go through all their [ __ ] >> Yeah, I know. Probably. >> Ma'am, stop ripping apart the car. >> Stop ripping apart the car. >> Stop ripping apart the car. >> Ma'am, don't rip apart the car. >> You're You just got an additional charge for destruction of property. >> You need to stop. >> Yeah. distracted by my own puppy. >> You need to stop ripping the car. >> FPV just document. She is still spitting on the rear window while we're in the side part of the jail. >> She was charged with disorderly conduct, resisting arrest with and without violence, assault and battery on law enforcement, and felony criminal mischief. That's the last update on Chelsea Alustin. She took a plea deal in 2022, served 50 days in jail, got a year of probation, must pay $1,222 of restitution, complete 75 hours of service, anger management, and drug and alcohol evaluations.