dealing with difficult customers is part of the job but sometimes things spiral out of control here are five cases when cops save employees from mentally insane customers number five yacht Captain's arrogance backfires after assaulting security guard officers respond to a dispute at a marina between a security guard and a yacht Captain the guard tasked with verifying credentials requests an updated pass but the captain refuses in insting he's already shown it here's what happens when the officer arrives at the scene did you guys call huh you call yeah you okay not really let me pull over right quick I know I'm right what's going on how you doing good man what's going on let me let you go let me let you go to 97 going 10 so now we're over here doing security right you know all we got to do is just stop make sure they got the pass the that's the manager over there okay he asked us to start checking expiration dates just to make sure everyone is here that's the guy right there what do he do all he did was walk up to the truck said hey see your pass I said it nicely he said that he's not going to take his pass out that I already seen he's not going to take I said okay I just want to see the expiration he told me that he's not going to show me the expiration date I had to take it up to the office let's walk down to the office I said I'm not walking down to the office you got no and then I told him if he if he has a problem with it take it up with char and then you know I told him you know keep walking you know I I'm not going to lie words words Chang M you know and then he we started walking close to each other you know like I was you see where that white dodges I was right there okay he was probably past I think that white Dodge that's down there then we started walking closer to each other and then I was like this you know my arms like this getting ready to swing just in case anything happened then he threw his stuff he touched me first and the security guard recounts the events emphasizing that he was just doing his job and felt threatened when the captain became aggressive so so what does that mean what do you mean what you guys got in a fight or yeah not like you know punching each other in the face we're kind of like just like you if I just show you no it's sry like we're just grabbing and pushing each other okay no punches were really thrown like you know like sitting there like you know punching each other but we were just like wrestling then he pushed me to the ground then he was going to punch but then I got up okay all right let me go over and find out what's going on over here this is security guard supposedly he was checking IDs making sure everything's up to date registered properly he asked this guy to show his ID I guess he didn't didn't pull it out to check expiration date and I guess they got into like a heated little conversation while they were walking that way and at some point over there they started like grabbing at each other so did he get punched in the face he said no one got punched in the face but he almost got punched in the face and the captain on the other hand downplays the incident claiming it was nothing serious and suggesting the guard is exaggerating what's going on I have no idea to be honest what he tell you so what happened what did he tell you no what did what happened I'm not going to go with that I need to know what we going to go with this then uh honestly there's no reason to keep talking about it because I literally told him as he's walking up to my car let's go to Charles's if you want to worry about offic Marina manager and this guy's over here he's calling cops guys the one called him he's the one saying that and as a guy that's running one the boats here that my boss is paying for to stay I'm like why don't we go to Charles the docm to settle this whole thing and then just went from there that's it and then what what does that mean what happened over here you guys the little pushes start throwing each other on the ground or it's more like just pushing pushing yeah but I heard he said that there was punches thrown no really okay so I guess that's it you have your ID on you no what was the uh what was the call about you mind asking is it that he was pushed to the ground what's your name sir your LIC put it I'm sorry if you can't spell it that's okay too be AQ sure or k or sure yeah how you got it dude I'm been telling you right now that if he's the security guy Hey listen I'm asking you like simple questions like what's your name and you're like giving me a hard time about that why come on for forget what he says I'm asking you a simple question you're not talking to him you're talking to me right now please why because you're over here like giving me like oh sure whatever whatever whatever and I'm all I'm asking you is for what's your name we're going to go through this if he wants to follow a lawsuit then let's talk to him my turn Mr Right no is that your name yes or no the captain becomes increasingly agitated as the interaction progresses refusing to cooperate with the officer Mr what's your date of birth okay we're not going far with this if you want to keep going with it you know what find my attorney okay what he's saying is you he what he's saying is you push him to the ground that's a battery that that means an arrestable AR you and I arguing about this I'm trying to get your side of the story about what happened okay list I think and you're not even to talk to me about what your name is your birthday I'm literally investigating a crime here what crime dude battery who battered anybody that that's what I'm trying to determine okay well then I guess we need to go on our I guess what we need to do is find an independent witness for a video right yes sure okay Jesus Christ what a I'm asking you a name and your dat of birth and you're saying whatever like it's I'm literally trying to tell you he's the one that started it I don't care who started it I'm trying to get some information from you he's trying to figure out what just happened yes I'm trying my best but you're like blowing me off or something did you get all this yes it doesn't work like that I don't get his information and give you his information okay I'll give you my story this is exactly what Happ please she she's my witness right now okay if you're a witness come here come here the officer is also speak to Witnesses who provide additional context supporting the guard's claims did you did you witness the incident I was here all I see if they start arguing that's it and I went and I stopped them I don't know what is the did someone get pushed to the ground or anything like that or yes he did you can check on the videos you can ask him for the video there's videos here on the you can see everything so why did he push him you know I have no idea sir he just went and um they start talking thank you oh sorry I didn't no they start talking he I guess he went my coworker went to ask him for the for the parking pass and after that all I hear was screaming and I just went and stop him I pulled him for his pan and he pull which one you pulled Mr away yes wa so he pushed the security guard on the ground and you pulled him back yes okay so we just got to figure out why I just calm the situation down and then that's it so you got two different sides so nobody can just take your word for it nobody can take his for it so we we have to write a report we have to document see if what he's telling me is the truth then you battered him or what he's you're telling me is the truth then you battered him I don't know but when we're asking the questions we just that's what we're trying to determine yeah so you have your Viewpoint and everything else but you're not sharing it they're asking for information cuz we need your information to determine who you are and everything else just like him I can't just put John Doe John Doe got an altercation we write all the reports of John right how does that go for and that's why we have a witness right here we still need to know who you are simply asking for your they will go separately to him and they will go separately to you okay that's it that's all and the reason he's asking for pass is because they Chang the rules and surveillance footage from nearby cameras captures portions of the incident showing the tense exchange and the moment the physical altercation begins I'm sir did you have this on video uh there's no I don't know where it occurred supposedly happened back over here is the closest camera is all so I have the video right here M he's walking towards the truck but I think it happens where you really can't see it um individual's walking right behind that car there oh that's the only camera you guys have yeah you see his head moving right there and that's the white truck and then you see the captain come out here and start pointing to my office and he came right up to me so what you're not going to see is any altercation by the car Captain comes out in a white shirt there he is right there he's they're behind this car so I don't know when it happened but that's him that's him there pointing to my office supposedly he takes his shirt off so let's see we just keep watching it so he already walking toward towards my office they're yelling at each other there comes the guard okay let's see what happens out here yeah toally impossible she comes from I guess it shirt got pulled off that's my maintenance guy I don't think he he was doing his trash [Music] rounds and then I guess he walked to my office yeah that's him walking down to my office video footage plays a key role in clarifying what happened although the cameras do not capture every detail they confirm the captain's aggressive behavior And the guard's account of being pushed rewind it so he can see it C the whole pretty much the whole thing so you see him like walk over to his vehicle I guess addressing to whatever which you can't really see but it ends up happening in the middle of the parking lot I don't know you know what obviously what said but I put it down and he attacks the security yeah I mean basically there he sees them you see the security walking towards him he I don't obviously don't know what words are said but he puts his stuff down and he no it doesn't look like any punches are thrown just a shov match contact so he's leaving coming to me apparently that was the story Security's over there continue with exchange of words and you know what he saying he says come on I'll kick security guards throws stuff down pushes them and then they go behind the car you don't see anything from there other than a shirt being pulled off he didn't take his shirt off so he's here on a boat he's captain of two boats boats and how often is he here like after the once he leaves sails off he doesn't S oh he says something about the 31st well they do trips after reviewing all the information the officers start to take action you want to put chares on this guy yeah okay cuz I mean it's like my dad said I'm getting paid enough for someone to put their hands on me yeah cuz is it on camera that he T that he ran at me yeah so you see you see like you walking towards towards him in the par lot cuz we were walking towards each other Yeah well yeah you're walking towards him and then he puts his stuff down and he pushes you first that Y and then you guys got into a little shoving match yep originally I was trying to get him on to the sidewalk Arena so but for when after he pushed you no like while we were shoving each other what I'm saying after he touched you first or yeah after he touched him first cuz when we were scuffling I like tried to like you know bear hug him and I was going to slam him onto the ground but I said I don't want to go to jail just some case you know cuz that stuff you know you see people all the time they yeah break their necks or yeah but I'm just okay sorry for my voice you're good this is your dad right yeah he's going we have to 15 him all right you got to go you're got to go just take a ride for battery bud what it's all on camera the whole thing what it's listen so just because if someone if someone's giving you an issue just call the police bro or just keep walking to the office but the fact is it's on camera the officers remind him that there are appropriate channels to resolve disputes and that physical aggression is unacceptable especially against someone performing their duties so you I mean you have rights so I can read you Miranda and then you give me your side of story again I'm not going to question you but the whole incident is on camera literally the whole in it is what it is so I just take I'm all right it the captain was ultimately charged with battery on specified personnel number four man taken into custody for harassing female worker half his age police officers respond to a distress call from a store employee Franchesca who feels unsafe due to the inappropriate actions of a persistent customer the customer an older man is accused of repeatedly approaching her both at her workplace and at a nearby bus stop here's what happens next over me and I'm like okay I didn't say nothing to nobody in the store I told my mom I'm just there sitting on my phone scrolling watching Tik Tok and I felt this hand around me and I'm like so I turn he's like oh it's me I'm like you don't touch me he's like oh really I said oh really what he's like so I can't touch you I said the next time I'm going to hit you yes sir sir I haven't seen you in a while how you doing you been all right yeah good so we're here for some complaints of people on the property from who from the store really really I just got here what's your name Billy Billy yeah let me get your license I know your name so I don't need your information already yeah I don't know what to complain is what did anybody complain to you just got here a minute ago he was sitting over here I came over to see if he was all right okay let's stay here right can I talk to you off yes he's been here all day I have not okay I was here 5 minutes when that officer walked up to me okay you go inside the store at all I went in to get fill my water bottle okay yes I did do you have a trespass from this location yes I do okay were you looking for the depy I think I went inside yeah know I know I they might be going inside to try to talk to you the other Deputy he's right there oh that's him yeah that's 100% 100% okay well then we're just going to talk to right yeah I because I remember his name if you read his ID is Billy J but I don't remember his first name and this we looked up the case I just want to make sure that we a picture and it was it was him the officers proceed with their investigation Gathering more details from Franchesca she describes his actions as stalking and harassment leaving her feeling emotionally distressed I just seen him as it's just it's causing emotional distress all right y do you want to press charges against him yes if I feel like I'm being harassed especially you come into the bus stop that is harassment but like stalking you you told them to stop correct yes I don't care what nobody say that's harassment you're asking me where I live do I need a ride okay and this is in regards to a trespass I will tell you as soon as Nigel okay so you're good to go you are officially trespassed from the property please do not come back here man I don't want to take you to jail man all right all right you're good to go Nigel harassing one of the employees I come in there and have made purchases that's on camera documented harassing an employee what employee is it I harass one of the there have you come in there asking her about where does he want to speak with us knowing his rights he said he wants to speak to us all right so Deputy Deputy Joe Torres did a report for a battery correct with the victim Franchesca about 7 days ago battery for who for one of the employees here name is Franchesca that you were listed as a suspect in in a case a battery yeah I was listed in a battery yeah name remember a battery and the battery took place where here here at the bus stop they never talk to you about it I walked up she was sitting at the bus stop and I walked up because she was all by herself after closing and I said are you okay she's I'm waiting for my mother and how many times has this happened since then one time that's the first day she started uhhuh I had went in there and I made a purchase in the liquor store uhhuh she was looking in the liquor store I saw her walk over to the bus stop and I went over there and I said hey how you doing why you waiting on the bus she says no I'm waiting on my mother my mother I said okay I just want to make sure she was in the dark this was after closing and she had just gotten into one of the employees while talking to the officers the man attempts to downplay his behavior however his explanations do not align with the evidence or Francesca's account okay she said I got into it he he told me had to moop the floors and I told him screw you and she said minutes and then all a sudden as I'm talking to her her mother pulls around it picks her up and I leave all but she was sitting at the bus stop in the dark all by herself did you go in today and talk to her today no I didn't no I did not she was working on the other they moved her they moved her from the liquor store to the other side because the other employee told me she was stealing out of the till and they were running the cameras to see who stole the money all right so they moved her to the other side all I did was walk in there and fill my water bottle up mhm and walked right out the store I didn't say a word to her I saw her be on the register but I didn't say a word to her I walk throw my water bottle up and F in the water toot and I walk right out have you asked employees about it or anything like that no the employees have told me about her that somebody was stalking her and they that that's why she's not working at liquor store anymore and now she's moved on to the other side and the other one employee told me well they're investigating it right now cuz Money's been stolen so there's two other guys that got fired and they're in were investigating her they were running the cameras to see because there was money missing all right on her ship did you ever asked any of the other employees about her if she never you know never as you told you stop never and she told you not to talk4 I'm 62 I understand come on man no I never batter read her I've never I've never asked her out nothing the I've only met her three times the two times she was in a liquor store that she sold me liquor okay wait a second and then the one time at the bus stop when she was sitting over in the dark by herself okay which I was a little concerned okay but she said I said are you waiting for the bus she said no I'm waiting for my mother as a matter of fact no sooner than she said you don't want to call your meds man they'll come here they'll check you out you don't got to go to the hospital just to make sure you're okay yeah I'm okay you telling me you're not feeling good I know you're you're up there in age man I'm feeling better now the officers act professionally ensuring they address the situation calmly and thoroughly something wrong with and you have to listen to it all day it happens it comes with the job unfortunately but uh did he just come up how how long has he been chilling with you how long has Billy been hanging out with you I was sleeping came over here sat down he come riding up this kid gave us a bag of chips just been sitting here a few minutes you know rolled up all right I I don't understand okay I got to get my back we'll take your backpack okay yeah they're going to take me to jail but your trespass are going to leave you let you go he's not trespassed he is trespassed he was trespassed before me if he was trespassed I'll be taking you to jail you're not Tres as the situation concludes the man is cuffed and prepared for jail you'll be going to jail if you a trespass all right yeah I'm going to going unbelievable hey that's myo my he faces charges of trespassing and stalking and is ultimately sentenced to 12 months probation additionally he's ordered to stay away from the victim as part of his sentencing number three angry couple takes dollar menu fight too far at Wendy's a fast food order turns dangerous when a customer becomes aggressive iive over a minor mistake at a Wendy's drive-thru frustrated by an incorrect order he escalates from yelling to waving a gun and making threats terrified employees call the police while trying to stay composed put your hands straight up check this is the car she got it you can back in my car right now on now all right thank you you trying to pull off she got the g 25 the females trying to leave per per don't put the car in park put the car in park put it in park put it in park step out just step out step out just step out we'll explain okay but what did I do we'll explain where's the gun I don't have what are you talking about is there a gun in the stop touching what explain to me what I do put your hands behind your back you're going to be detained while we do this since you want to play these games okay detain for what hey tell me what none of that I'm sitting in the driver's seat who put the gun up to your face like this who don't talk to me girl you mad cuz you can't take a order is there a gun in the car no I don't know nothing about that you pulling up on me telling me to stop for what you know nothing about why' you pull away when I put your dude in the back of my car what the even you looked right at stop touching me no you're detained Cal supposed to you just came up on stop stop stop right now you are not in control of this situation we are am I moving when officers arrive they speak with the Wendy staff who describes the man threatening behavior did she see him pull she never saw him I'm not saying he didn't but he was yeah he said he was like this he had it low like below the door he was like if you come to this car I'm going to shoot you if you come to this car I'm going shoot you mind you he parked right here soon as I open the door he telling me this do you you work for yes so tell tell him the same story he's got a came to the drivethru we we just got robbed we don't we don't have any registers we literally just got robbed so we're telling him we we we card only so he plac in his order he like y'all rushing her y'all y'all rushing us y rushing us my we're busy so yes we're like anything else anything else can we help you I was taking the order it was my friend so he get up to the window talk about you smart mouth this down the third we like so of course we like who the you talking to like we don't give a like you can go somewhere else that's exactly what we told him R GM came to the window and he even said I he just told him his toal trying to cash him out get him out the way so he pulls up then he come inside talk about I'll beat y'all call some [ __ ] where the at we all looking like this is Wendy's you're mad calling us poor bro all that he comes to the door he like I know you Mariah I know you first of all Mariah is my sister she look like me but that's not me I'm I don't know what beef y'all got that a got do with me so I came to the door and I'm just like I'm not Mariah I don't know what y'all got going talk about you come up to this uh car I'm I'mma shoot you I'mma shoot you waving the gun in my face so I go in and close the door and I call my sister I'm like do you know this man he's literally waving a gun in my hand in the parking lot he was right here right here parked right next to the door can you guys get it on the camera yeah my sister screen recording him can you guys go pull it up on the camera for yeah we'll have to ask rgm but my sister screen recorded him I had him on are you still working yes I'm on the clock so so go in we'll come back in and get your information talk to you in a second can you tell the manager to pull the camera for yeah the girl in The Professor seat she going to hold the gun up to her face talk about what what you going to do what you going to do like got get him okay okay the suspect's girlfriend still at the scene denies the allegations but provides inconsistent explanations about her boyfriend's actions you have a concealed carry permit that's you could know so whose car is that because whoever owns that car does and you told us that was your car well it's the Tiffany drill but it's okay so I call well hold on listen to me so here's the deal right so if we were to push this issue with the way you were driving off we could hit you with a felony I didn't drive off listen to me listen to me listen to me okay real quick because you're in control of that vehicle okay in the driver's seat you're responsible for everything in that vehicle to include the gun okay so we're going to pull the camera okay where you guys were parked so at any point this is your chance to be completely honest did anybody read you your rights no okay I'm going to read your rights real quick listen to me okay you have the right to remain silent you understand that I need a verbal yes or no mhm I I need okay anything you say can and will be used against you in a court a w you understand that MH I I need to hear it yes okay you have the right to talk to a lawyer and have him or her present with you while you're being question you understand that yes if you cannot afford to hire a lawyer won't be appointed to represent you before any question if you wish you understand that you can decide at anytime to ask rights and not answer any questions make any statements you understand that what am I being arrested for right now you're not you're just being detained okay I'm just advising you of your rights so you know them okay so it's uh Friday August 9th at 12:43 okay but but here's the thing okay so if when we pull the camera you're not going to be seen sitting in the car with the gun that has nothing do with me I'm just I'm asking okay I'm telling you that has nothing to do with me I never got out the vehic it's a yes or no ma'am we're not going to see you sitting in the car holding the gun no okay so who did you borrow this car from it's a renal it's a rental yes I just said that who did you rent it from it's like d I don't know DL Auto Sales is it is it rent it to you yes it's registered to me so it's rented out to you okay that's why I said it's mine okay so you have no idea about that the officer presses her further seeking Clarity on the situation prior no nothing what's that no prior okay so who is he to you is he your boyfriend yeah okay so how did the gun end up under the passenger seat just I didn't know it was there okay how long you see the car's messing well how long have you two been riding around in your car not I've had the car for a minute but not that old is he in and often with you yeah okay what did did you see happen today bro they came up tripping she's on the mic she's already doing too much I'm trying to order the food and she just saying extra stuff for no reason then she cuts off the order she pull up to the window yeah we had a complaint never had to be nothing more than than complaint she closing the window saying this and that all I'm hearing is all in the background doing too much so we pull up I never got off the car he dealt with it as a man should so they had nothing to do with me period nothing to do with well the reason you're involved just cuz you're with him you see what I'm saying okay but that has nothing to do with shenise antonet Floyd you see what I'm saying I literally drove the car that's the only thing I'm guilty of We're just trying to explain to you what's going on here I understand that and the thing is and the thing is okay so we're kind of we're kind of in the spot where if he says the gun is in his you're in command and control of the car you're responsible for everything in the car you could get a felony for what for improper handling in a motor vehicle improper handling yeah cuz you had a loaded gun Within Reach but then how is it in reach if it's that's how it's supposed to be carried anyway right and then you don't need a CCW for all of that no you're correct you don't but now we're talking about a crime was committed okay so we're talking about an aggravated menacing was committed with a gun and we find a gun had a Wendy's yeah mhm meny how did I Menace out that talking to me you're right I'm just explaining to you what's going on right and I'm explaining to you what potentially in her perspective she and her boyfriend are mere victims of the situation not the other way around there was no potential we were supposed to be getting on okay so why did he get back out of the car and walk in and you were going to drive off she she started talking about people nobody cared about people I don't know what she was talking about so why were you trying to drive off I never D you the car was CR crooked when you pulled in correct yeah but you pulled all the way we were like I said we were just right here you see it's slanted you have to pull out here literally no I understand why were you pulling off when he was walking back into the Wendy's if you guys are together I wouldn't pull we literally just parked it right so I'm crooked I just pull from this position to this position so why but wouldn't you come straight why why' you curve around to leave I mean one would perceive okay it just made sense or at least to me it really doesn't if I'm right here and I'm coming from the drivethru right yeah you'll park there but that's not what we're talking about cuz you were in that spot when I pulled up I wasn't parked the car was still on okay that's fine you were in that spot though but I wasn't fully in that spot and then you pulled all the way out over to here cuz we had to move your car back there yeah cuz I seen y'all were pulling in doing too much and then I just lit I didn't go nowhere literally did not go you can't don't do that now don't do what I did not go well you tried to law enforcement handles the situation carefully separating individuals for questioning and piecing together the events from employee statements Witnesses and security footage hello this is Mariah this is who he thought I was okay do they look at all can I see his face just a little I'm trying to see who was asking for me give us a second I you can't talk this your sister yes he's going off with sir just hang out here for a minute we we'll get it figured out going go see if they got the video all right is McDonald HWH around you going to hang out here yeah I'll I'm playing I I'm not playing I need a restraining order where can I go get one of them at like some girl I really need one for real he came up here and thought she was me and pulled a gun out on her and tried to shoot her up here I can only imagine if I was behind this counter he really SE me was about to yeah I don't I'm tell I don't know who he is like I've seen his face before but like I don't know him I don't know his name I don't know why he got beat from my sister that has nothing to do with me it's the thing though he literally told me he literally he Brown yeah he Brown skinn kind of chubby you got a beard like but I'm saying though like he was literally parked right here up to the curve mind you when I open this door I didn't come out here on no [ __ ] I said I'm not Mariah I don't know what's I'm like I'm not Mariah I swear to God I'm not Mariah he waving the gun around like if you walk up to I'm going shoot you not even trying to liste in I'm trying to figure out what is wrong where was he with the gun inside the car or was he inside the rest inside the car with the gun and then when um when he see me get on the phone I I didn't even call y'all that's the thing Wendy's staff continued to describe the incident in detail explaining how it all escalated to this point oh her yeah so I seen y pull in I'm like dang somebody else must have called the um police but it was a lady behind me hearing him say I'mma shoot you I'mma shoot you if you walk up on this car so she probably did call but I never called y she I was on the phone with my sister trying to figure who he was so what what was he saying to you through the window had he came through the yeah she did that's not it's probably a rental but no they came through the drive-thru and they was like we being rushed we being rushed then he was like you some smart mou so then this is what he this market inacurate after that so we like who like we was cussing at him we was like you talking to like you could go somewhere else to order our GM our general manager even told him that like he came to the total like this is your total you going to pay you going to pay he pulled off he pulled up right here to the door came inside I'll be C wait we can do this it's whatever talking all that hard the females though it's all F real quick where where do you think that you were your sister in there he came in a he was likeed he came up to the counter he was arguing everybody behind the counter ignoring him he's still going like so now you get into me cuz you're not about to put your hands on me you're a gr you see how little I am he you you're big so he like I'm like who are you talking to he was like yeah you Mariah I'm like i'mah he was like yes you is Mariah I'm like Mariah's my sister so like what what so then my manager told me to go in the back she get off the car Walk In The Establishment he see y pull up she she grabbed the gun she put it up to her face like call who call who then I just leave the door closed and I'll walk back here officers meticulously document all the information they collect ensuring every detail is accounted for as they question those involved she gra the gun to face yes and said call who call who like she took off his lap when I came inside cuz she see me on the phone I flipped the camera only cuz I was trying to ask my sister if she knew him and she was in the passenger side he she was in the passenger side when she did that he didn't get out the car and walk inside so he seen whoever pulled up whoever police car pulled up first when he seen y'all he stopped the car right there got out started walking inside she dropped she hopped in the driver's seat and then she tried to pull off that's why I told told y like no no no she the one that just had the gun in her hand yeah that's right okay so what do you want to see he they just she literally just told me she was going to shoot me he told me he was going to shoot me so what can I do honestly well are you willing to go down and sign I'll bu this her too though because she put the gun up to her face hello hello the problem is we had more people for him at this point we don't have if you guys pull the video and we can see it on the video we come back at a later time okay all right see I'm the phone right now got the video you're watching it right now get start all right uh he's got one out of so check L I want to to she's got aile who why can't I for it andz he Len then you got to go down and file we don't even know his name at all we don't know nothing I don't yeah and we'll give you a copy of the in number and you'll be able to pull it like can she see his face though we're not going do all that no we're not nobody's trying to yell she literally do that don't that's that's unused sir huh okay further investigation reveals the man has multiple outstanding warrants complicating a situation officers locate a firearm in the vehicle which leads to even more charges okay you're going to be arrested okay and uh you're going to go to the county all right and you have a warrant out of Kyo balls okay so either way you weren't GNA leave today no I'm just letting you know you have a warrant either way you weren't going to be able to leave cuz KY Paul is probably going to want you on the warrant but because we're sending you to the county you're you're just going to go to the county and deal with it aggravated man with the gun it's a misor of the first degree and we're taking the gun okay well we have to you know what I'm saying so I thought with them releasing me I'm thinking when when you got pulled over uh did they tell you about your warrant in Toledo they never they didn't tell me where he was at they just said I had a warrant out of Ohio so you knew you had a warrant in the state of Ohio somewhere in the state of Ohio somewhere I thought it was mising traffic I don't got a license okay but you you knew of it and you just didn't your it it we might he knew he had one the suspect was ultimately arrested for aggravated menacing and possession of a firearm by a felon his girlfriend was released from custody after questioning number two entitled customers lose control and attack employees at a restaurant a dispute over a $20 drink escalates into into a chaotic confrontation what begins as a customer complaint quickly spirals out of control when a group of patrons becomes aggressive toward the staff the restaurant staff calls the police seeking help to diffuse the growing tension they not let no go go over there for no no I'm you stay you get hit too right hi can I help you cuz if you going these guys are look at my face per is coming I hear you my face not the scr I hear you this one okay hang out over there I'll go figure it out they not go over here go over there don't talk to me that way come no he yelling at me you're yelling at it's birday please don't do that to her shut up phone take your video now yeah exactly cuz I didn't say nothing your arm pH grabbing my phone I'm grabbing my phone and do him she's I do nothing to him need my own phone bro y too much me keep asking you to do you're not doing ask me nothing what you ask me I've asked you multiple times what did you ask me no I'm not going to play these games with you no what did you ask me I'm not going to play these games so what did you ask me just talk to me talk to me you saying that we hit them sit in the car what did you ask me sit in the car what did you ask me why did you take my cell phone I need to my why did you take my cell phone no get in the car put your feet in the car he didn't ask me nothing put your feet in the car I'm not going to ask you again I'm not going to ask you again oh listen we were in there eating and all we asked him was to take a drink off the tab I get like $20 I could have it's tax time I could have paid $20 for drink was just he didn't she didn't touch the drink he just was like oh you order the drink you aggressive she's like hey like I just wanted a different drink or something that tastes similar like I didn't want this it was nasty it was disgusting that's one A different drink and he started going off so officers are met with conflicting accounts the customers claimed they were unfairly treated and assert that they were willing to pay their bill while the employees tell a different story she was trying pay him she's like I want to pay my tab I want to pay my tab he was like y'all need to get out basically so we got out and she's still telling him like I want to pay my tab and basically we couldn't we never had to pay the tab she just like yeah we trying toay you have a credit card how come you couldn't pay it before K he was yelling and stuff and they made us come outside so we couldn't he was like we're calling the cops we're calling the cops so I was like I can pay how much is this tab like 400 something I have 400 exactly on my car okay you're willing to pay that correct and they have cash in the car give me a second she was willing to pay the problem was she anything else happen other than this whole tab situation no is anybody in there you know they were try to escape without paying the bill and they keep cursing again it's inside the C like a 15 minutes soon as we call you they make Mas inside call the curse the yell and try to be hit us that guy get hit me get hit and he's actually she's actually scratched my which one hit you who hit you huh who hit you the girl who is in the in that car all right so she just okay is that it and she is and another girl who is there who is smoking right now also she is and tried to hit this guy and me and also he hit my guest who's actually left right now okay but as soon as you pay your tab the issue is resolved this is cor I think so listen though Chantel try that she tried to pay the T 30 times and he's like y'all need to get out about the yelling really all right so for the drink situation if you're not happy with with your experience here you can always take it up write a review or get a different exchange write your review you know tell your experience online I'm definely going to do that but give me a second I will speak with him my girl her birthday like that's crazy she the police act swiftly to separate the parties and gather information they work methodically piecing together the events and identifying the individuals responsible for the physical aggression I'm do I'm speak to the manager but you guys stay here you ladies have ID you ladies have ID on here um it's in my purse I'll go grab it off the car can I go grab it where's your car at it's in the car yeah hold on hold on come on for a second you want to go with or you want have my name's AA a i y I know y who else is in the car um just some friends it's good you can just give me the name my name Aisha a i y the handy dandy pen why' you rip it out like AI y s you know they say left-handed people are smart extra smart my grand a y my grandma super she passed he question for you all right so I briefly spoke to the two females over there they said they do have a $400 tab they have a credit card they're willing to pay with a credit card is that something that you want to do they have to pay yes right right is that something I don't want things to escalate one of them is a little more calm and she's one willing to pay so if I you know could walk her in she could pay then that'll sell the $400 tab are you okay with that I yeah what what are you what are you saying okay yes they need to pay their T I'm willing to escort one of them in there to ESC that white the female in the in the one who's smoking she's the one also hit me the the blonde is a little more calm I'm going to escort her inside to address the unpaid Bill the police mediate and arranged for one of the calmer customers to go inside and settle the tab why me relax the Cal I was like I'm the Cal one all Cal all right here's so as far as the tab we're going to solve this right now okay how much is it because I my phone is dead and I know I have 400 all right we'll figure that out but he's fine everything I got the rest he's fine if you go inside and pay your tab um I'll walk with you over there our friend leave with us if we pay the tab that that right now let's do the to let's do one B look I'm not with your friend I'm with you here okay okay but we need to all be together well can I have my ID real quick yeah he's got it he's running it real quick so I don't know what happened I was pay the bill you say they was mad over want to pay bill they didn't want to pay the bill they started aring with you they started yelling and cursing cursing at you and I was waiting patially they start to be stand up on the table they start to be like screaming after that and after that they keep screaming and then the whole restaurant like they messed up they messed up inside I really don't know what happen Okay well like I said you can write your review online your experience pay whatever if that's what the problem was for him to let us leave and not that couldn't have been the problem because we asked to pay the T 30 million times like that has no that makes no sense is this your first time at the H yeah my first time it sounds like the last all right all right well let's just try and figure this out and that's your that's in the yeah yeah that's where's your shoes together they're in the car can I have can I go get them try can youall just hand me my shoes this resolves the financial dispute but the assault allegations remain a serious matter no all right you have your card let's go inside don't know if there's enough phone there like well we'll figure that out two one thing time the GL on but I took a good picture what oh my GL oh this your glov go are you going to come with me yeah no he we're just going to do one one person but she only has 400 on her car we'll figure this out cuz she's the only other one figure it out okay all right so we'll use what's on your card and then if if it's more we'll need to ask them for a credit card what's going on in uh 306 man back to back days man dangerous down here yeah I know you hear me never come back here again I need my card can I get my first yeah probably more than what we Mak in a year oh yeah you shouldn't get rid of the card that's yeah I can't these [Music] they're just trying to pay the tab right now what if I have no money right what I actually don't have no money but let's do it huh I said I actually don't have no money but let's Doan have uh I'm gonna stay here right now so they could pay and then want because she's the one make she has to pay with her credit card all right so you're going to pay the rest of the tab how much is it i s the total check like I really don't just take it don't even tell me it's her birthday and we were just her where is she at is she going to get after the bill is resolved the officer shifts Focus to the assault allegations no they're telling her we can't get her out of jail unless we tell them their name so I just need to sign they're lying they're going to take her no they are taking her they're taking her right even though she was just yelling to take a video cuz I don't understand how that's just okay do you want a receipt yeah of course I want a receipt mention customer saw the someone throwing stuff behind the white yeah weit the chck what do you mean the check did you split the check okay here you go yeah someone was throwing something over the bushes and oh I'm like I paid almost $300 so where is she in the not she didn't even do except yeah all right you guys good for the house everything's good settled I'm trying to figure out where's my friend come back down here's her charge she shouldn't have no so look my suggestion uh just let me let me figure it out I've been with you guys the whole time right okay can I ask you a legit it's just us can I ask you a legit question can she be arrested for yelling well it's not illegal right it's not a crime to to yell but it depends what what's being said she didn't touch anybody they touched her first so and I mean you guys have body footage correct yeah of course her body camera is are proving that she's in right look when I got here I don't know what happened or took place she was SEC their work listen well just because someone's secured doesn't mean they're arrested right mhm so they continue questioning the staff and manager who recount being both verbally and physically attacked I pay some they want to pay right and then um they upet about the quality of the food what not they had argument about that they just don't tell us they just they don't want to pay the okay they didn't tell you they just said I'm not I'm I'm not paying for they just point and I have no idea because they all start to talk same time and start to yell same time just this is like acting they were thinking that we're going to be step back or something okay and they were like start to act all together and like I'm listening and they all start to be tall and after that things start happening they start to stand up they start to be like and person are trying to be like make them come down they start attack them they start to attack us like attacking like you know eyes and then the guys strg luck they they actually punched him and also finally she reach me they punch who do they punch the the guy punch it there you both free to go okay stay right here over here not free to go stay right there okay just hang out she has I don't like that all right who is this I did I just paid almost $300 I'm going to call my man I just paid this I literally my phone's dead I can't even call can I call my man off your phone no I want to call my man because I'm scared can you separate those two a little bit he wants to press tell me which one this one right here okay all right after confirming the assault and Gathering all necessary information the officers take decisive action why am I why am I get in CS why am I in cups not unhooked it why am I in cuffs he'll explain to you in a second please don't put it tight he'll he'll talk to you in a minute about it y'all going to arrest me yeah yeah cuz that's crazy I didn't even do I'm waiting Orlando I have to myop just drop it on the floor that's littering anything in here we should know about no no my ID my debit card I just paid $300 to these people I know how much money I got that hurts it just a little bit J boy J boy burges please write him so he come get me out he coming J boy [Music] burges haly I know it J boy j b o y Burgess call him now my phone's dead I'm charging it now charge it the is going on I ain't never been locked up I ain't even Jay boy burges my phone's dead on you that's going to stick me and [ __ ] me hurt me no I have to ask no can you spre your Fe don't no oh my God my mug shot's going to be [Music] ugly myash both suspects are ultimately detained and arrested but it's for nothing and that's crazy cuz I have kids I have two kids I have to go pick the up Hy J boy bird just call him now my man I've never been locked up why am I getting locked up can y'all tell me why yeah I'll talk to you in a second just hold on the investigation concludes as the officers deliberate the woman's charges you have is the one that scratched him in the face and then the one that you put cuffs on is the one that punched him in the left arm um the manager uh we got to clarify what which one did both individuals face battery charges with one also charged with resisting without violence number one tourist throws a fit at the airport after being told no officers are called to assist with a woman behaving erratically in the Delta Sky Lounge the issue began when she mistakenly entered thinking it was part of her airline services and grew agitated when staff tried to redirector as officers arrive they attempt to calmly address the situation 19 what's up man hey how's it beh indidual that came in here she comes up I'm helping somebody sure she comes up I need some watch and I said man I am I said this is not the briway L blah blah blah blah just look at the passport and then she starts walking off okay I mean she's she's high or something I don't know what's going on with her then she she walked over I said let's get you some water I said this is not the British Airways line and you to leave she continued to walking back there then she asked him to take her outside mhm and he's like where she at I think she's by up John is she by the bar by the bar by the bar okay thanks sure officer officer where she she didn't just disappear no just watch that exit I'm going to go over here where sheit hey there's so there's a there's a lounge is this her there's a I'm just trying to direct to the smoking Lounge cuz I didn't know that was an option before there's a smoke yeah there's a smoking Lounge at B7 is your name yeah okay seriously I got over here you here with my stuff though I'm sorry man' yeah all right yeah I just need to go for a smoke okay well you I need you to talk to me first no I need to go for a smoke that's why I play all my stuff up here cuz I Humanity okay but you're going to talk to me first okay no no no yes yes yes and you're not going to arrest me you're going to talk to me though I can't I'm sorry I can't don't trust you I really don't trust you right and that's it's okay you don't need to trust me but you need to talk to me it's the woman seems disoriented repeatedly mentioning unrelated things which complicates communication I will be W to get a smok and take an anxiety pill before the flight okay but I need to understand oh my God no no no no you need to back off man you need to back off I've been treated horrendously by some of the American police so back off okay you finish myish are you on any type of medic that we need to know abouts and okay all right anything else that might explain this Behavior absolutely no where are you coming from I'm going to London that's all that matters you're going to London okay I'd like you to get there if I could help you yeah I hear you but I I was traumatized by the amican police how's that are you okay okay so just going to expl I'm absolutely fine if you just let me finish my chicken soup I'm going to let you do that but because I'm I need my physical health more than ever understand but I'm going Jacob just just back off for a minute Jacob cuz I'm Jacob's favorite wife I'm just going to explain to you once you're done with your chicken soup what the deal is okay yeah I get it so just back off for a minute yeah okay using than what's that I said Thank you guys no you need to talk to us real quick okay well let me right you do your okay so the reason that we're here is because they explained you were behaving erratically like somewhat um that's okay here's the thing um you're in the wrong Lounge no I know that I was perfectly aware of that okay when I came into Delta okay so can the American sh right can you explain why you made the decision to come in here no absolutely no you can't explain that I'm on TV talking like it's just you and me I can't do that when I'm famous it's not despite their efforts to deescalate the woman resists all instructions making it clear she's not willing to cooperate so no really need to help I'm trying to help wees we need to get you out of the Delta Sky Club okay thank you let's do it all right let's go let's do it do you know what gate you're at cuz I can put my pictures over do you know what gate you're at oh yeah B 11 11 all right we'll we'll see if we can get you over there do you have anything that's with you like carry on no absolutely not I'm trying to help you I know I just need you to work with me too you yeah of course need to why I'm just trying to make conversation you actually Tri out with relaxed oh I'm relaxed just getting seriously to the I need to be at so contr well there isn't a smoking Lounge the only one is right here and you got to pay for it5 is uh no I don't think the British airlines has the smoking Lounge at Bravo 5 well you need to help me go smoke before I get on the flight smoking Lounge is right here but you have to pay to get in take bus please I don't have $10 we're waiting on the cashier okay cool this lady would like to he yes ma' here can I just go please yes it cost $10 okay I don't have any money on me oh no you got a froner aines representative to pass assist aines representative someone's the rules I'm sorry well this is stressful um if I can just go to the British Airways her frustration escalates upon learning about the fee for smoking lounge access which she cannot pay British Airway yeah we I sold so I was in the right place at Delta then no that's not a British Airway yeah but it's closer than and someone needs to help cuz I need a smoke they don't have a Lou D go outside help help help I'm we're trying but outside we're trying to help you but you have to pay for in the room I'm sorry it's just a rule do I do apolog oh I do have my PST it's just I left it yeah come come with me where'd you leave it I left it behind the c you left it behind what come on man 11 you left it behind here hey thank you so of course thank you thank you so much of course thank you are those her items are these your items okay do you have a mode of payment in there okay not yours thank you you can't leave your bags you have to take your bags with you wherever you go then take your bags with you you have to take your bags with your right well then n I'm not holding your stuff I'm not holding it up you can put it all back in your bag if you need to and you just told me that now after you've seen me do all that I did not know what you were trying to do all right you wait right here and I'll see if she's in there okay okay you can go on is be what you going to do what you going to do right now we're 10 a we're getting called back to her for sure I'm going to have to go tell British Airways cuz they're like yeah they're already shaking their head so I'm going to tell them call to her she just seem to be having some anxiety she smoking now seems fine for now she didn't give us any trouble no not really she's a little argumentative but that's not disorderly yet 30 minutes later officers are dispatched again to manage her increasingly disruptive behavior what seems to be the issue I just need to be on this flight you can't get on this flight I need walk immediately you've been denied boarding I need water no stop stop okay help me to watch the water then no you're not getting on no help me to the water we'll get you water but you're not getting on this FL where's the water something all right get off me man I asked the water yeah we're getting your water let's go I mean seriously some women need to pee go cuz you can't put in your hands and women like that when I'm escorting you out I can it's right here all right all right so here here's What's happen you're going to stop and listen to me no I'm not yes you are how dare you get your hand it's not going to happen here's the thing you've been boarding by the captain I listen to Captain's orders I've seen Titanic I've seen Titanic I am White Lotus I am Titan okay get your hands off me going out we are escorting you out you are requested to leave the prop well guess what get out of my face get out of my face all right ma'am get your hands off me while I drink my water nope back up ready attempts to resolve the misunderstanding fail as her erratic Behavior continues to disrupt the space you got to be ready Gone in 60 Seconds you're under arrest turn around put your hands behind your back no turn around put your hands back not I put your hands behind your back stop resisting stop resisting no no resisting ah help someone help help oh help okay stop temp yeah I just need some more nope just breathe just breathe all right no no down to the car yep got your I'm not I'm not we're going come on you're really everything's fine I'm going to leave these up here come back and get I'm not going to in I'm not going to in no I'm not going to in I am not going in yes you are no you're not no I'm hurt so bad I'm hurt so bad you're fine no I'm not going to in no you're not no no way no I'm not going to in get in the car I'm not going to in yeah you are how you hurt me so much I'll get on the other side you hurt getting her into the patrol car proves to be a challenge of its own get in the car get in the car get in the car get in the car right get in the car there you go get in the car pick your left leg up and get in the car I was m to I and left in the morning my brother's me me at the airport all right get in the car I need to scoot back and get in the car no yes yep now you can do it by yourself over Force you well take your hands off and so again okay get in the car let's go it back I am really tired so I really need to go on this PL all right get on this no no no no get in the car you have to be ready to be gone in 6 seconds scoot back in the car okay I will but this is really H and I'm a very good person and I don't deserve this okay SC back in the car we try to no you when I was in the women's toilet you can still see through you're in the right there you were in the smoking Lounge when we left you cuz you said all you needed was a smoke and you're going to make your fly yeah I need well the flight is leaving you've been denied boarding you've been arrested for disorderly conduct so you need to scoot back in the car so we can buckle you in just scoot back some so we can buck in okay I'm not going to fil yes you are we're at Bravo 7 on the ramp trying to get her in the car scoot back I'm not going to jail yes you are scoot back no I'm not yes you are I'm not going to ask you again I'm going to make you scoop back into the car help please women back women watching scoot back into the car now thank you throughout the ordeal the officers remain patient and composed despite her erratic Behavior scoot over just a little bigger on the Buckle scoot over okay there we go okay the seat belt was placed on you for your safety if you unbuckle it at any point it will not be rebuck it is up to you to keep it buckled do you understand I just okay my are really bad Jacob your wrists are fine oh they're getting really sore please well stop fighting them they won't get S excuse me can you help please they're not going to help you either you need to take your handcuff off man it's not happening what up what's up man what you got uh can you do me a flavor you search a female for me she she's a feisty one but yeah hello immediately well we're not that but I do need to sech no seriously these hands these rest hurt really po help your stuff out okay there you go okay we're just going to go to the front of the car I just need to search you okay let's do this now we're going back in the carart no you're not let me go back in the carart Rachel we've done this once before come on absolutely not abely not they need to be taken off I'm really in a lot pain no I'm going Jacob Jacob no so bad no well stop resisting I am resistant no I'm not resistant no you have to help me you ow sit on the seat no I'm not going to jail yeah you are I'm absolutely not going to jail please help do not make me Force you in this car Kim Kardashian no I'm going to force you in this car otherwise please just take them off because Kim Kardashian even to the very end she continues spouting incoherent remarks and throwing out every excuse to delay the inevitable sit on the seat no I'm not going to jaill I'm absolutely not going to jaill help women women women help ow ow ow no no I'm not going in the Carone back um please help me women you're the one that needs to take the handcuffs so you can stand up and get in the car or we can force you in the car I'm not going to jail I'm not going to jail no no this is getting really sore oh my good glasses oh my God glasses relax I don't want to go to jail I really don't I can't I can't go to jail think anybody ever wants to go to jail so no no no I'm not going in the car alone with no no I'm not ow ow I'm in so much pain fine if you just go towards back towards the plane I need to be on the plate sweetheart so just head back sweetheart thank you baby that plane is gone here's here is the deal okay no honestly no you're listening to me or I'll pee that's fine no I'm not going to pee here's the deal that women have to be allowed to pee yeah and you and you will be no I'm not going to jail I'm not going to jail that's what's happening right now we're in jail you're not going anywhere okay I'm dehydrated just let you yep and they'll give you some like some water we're going to go over here okay and if you fight it'll make it worse here we go now get that shoe on thank you sweet pee all right now sit tight we're going right here I got your stuff over here okay thank you s I need an anxiety pill in there finally they arrive at the station leaving the woman with no choice but to face the consequences of her actions cuz I need to peek yeah don't they'll take care of you in here and don't get those cuffs off okay come on don't do this it she's ultimately charged with disorderly conduct well if this doesn't prove that the customer isn't always right I don't know what will share your take in the comments below