With all due respect,
>> what?
>> On the evening of October 25th, 2025,
Walmart employees called police after a
customer became uncooperative over a
problem with her phone and refused to
leave the store.
>> Um, the OSL rep, I saw the phones here.
She came in here, her phone being frozen
on the screen. So, I took the SIM out,
put in one of the demo phones to see
about send a text from our tablet to see
if I can search her order in the system,
see when she purchased the device and
all that stuff. It wasn't recognizing
the SIM, so it couldn't send a message.
So, I took SIM out and put it back in
her phone. I tried power and cycle the
phone cuz it's frozen on the uh on the
boot screen. And then uh it wouldn't get
past that part like it powered down and
went back to the same thing. Now, she's
saying that she had two SIMs, but the
thing is the phone only takes one SIM.
It has a micro SD slot, but there was no
micro SD slot.
>> So, are you guys wanting her like this
trespass out of here or do you want me
to help mediate a conversation with her
or
>> he keeps explaining, but she keeps
getting aggressive? At this point, you
want her trespass. Yes.
>> Okay. You want to come let her know that
>> cuz he's saying, you know, that why
would he take any
>> Yeah. Like, what's the point of that?
Why are we
>> so
>> explain the situation right to the
police? Yeah.
>> Good.
>> Okay. And uh
>> there's five scenarios to a story.
>> I understand what we we already told you
that you know the associate already told
you that he hasn't take any SIM card or
anything like that. But you don't want
to understand that.
Let me lead you, lady.
>> Okay.
>> So,
>> may I
>> What? What? What are you trying to show
me?
>> Okay.
>> What? What is it you're trying to show
me?
>> Can I speak to you?
>> I We can talk right here. I'm not going
to go walking all over the store talking
to you.
>> I'm I'm asking in private.
>> Okay. What is it you What is it you have
What's the issue you're having?
Um, okay. The issue.
>> Can you take a few steps back?
>> I don't need you standing that close to
me. What's going on?
>> That's that's the length that is known.
Okay. Believe me, what is going on?
>> I know military.
>> Okay.
>> But anyway,
>> yes,
>> the fact is that I came here to get my
phone replaced was actually um 2 days
ago. Exactly.
>> Okay.
>> And they refused to do it. They said
there was a problem with the person that
sold the phone to me, which is a
corporation. It doesn't matter.
>> All right.
>> So, I bring the phone back again.
>> All right.
>> I had a SIM card in it, of course, that
was supplied.
>> Okay.
>> And then I put a memory SD in it.
>> Okay.
>> The SD all of a sudden went missing.
>> Okay. Then
I'm asking for service and then but hold
up. The whole problem is somebody else
on my phone which they won't regulate.
Where's all the four others?
>> Well, at this point, the issue you're
maybe having, the complaint you're
trying to make is not going to be
handled here. It can't be resolved at
this level. So, the only option you have
is to contact his office that he
represents, company he represents, and
file a complaint directly through the
company. Do you want me to You want me
to contact uh um Eric?
>> Who's Eric?
>> You want me to show you?
>> I'm letting you know is that what's
going on here is not resolving anything.
>> So, because of the disturbance you're
causing at the store, he's going to ask
you that you leave.
>> And the only way you can resolve this
complaint?
>> Yes, you have.
>> I'm asking them. I have. Even as the
officer and store staff made it clear
that her behavior is causing a
disturbance, she continues to insist
otherwise. But the longer the exchange
continued, the more difficult it became
to calm things down.
>> Um, and the main person I was speaking
to, he didn't shake his head.
>> He's not represent to the store that he
does.
>> Be raising your voice.
>> I'm not raising my voice. You see,
>> and Andrew even sees behavior.
>> All right. So, we're going to ask
politely. Right.
It's We already told you. We already
explained to you that you don't have
anything.
>> No, they said they could look it up.
>> Um, actually, Dermont, where is he at?
>> Let's talk about Daryl.
>> Talk about Daryl.
>> Yeah.
>> Yes. May I see him, please?
>> Does Daryl have something?
>> Yes. He said, No, he said he was going
to help me.
>> The whole thing is trying to look over
here. But what's going to happen is what
I've explained is you're going to have
to get in touch with his corporate
office and you're going to have to file
a complaint directly with them.
>> There's no point in resol in sitting
here all night long arguing. It's not
going to resolve anything.
>> What?
>> May I speak?
>> Can you please get Daryl?
>> We don't need Daryl to come here. You've
been asked to leave and you need to
leave.
>> If you want to speak with anyone else,
you can call in on the phone and ask to
speak with him.
>> Okay.
>> May I speak to Daryl, please? Daryl.
>> He told me he was helping.
>> Is Daryl another rep or is he worked for
what?
>> He just
>> before you guys before he Wait, why you
guys were over there? He just told me he
was going to help me.
>> Me and him was trying to help me.
>> No, he just said it when you guys
>> are they trying to help you complete a
transaction or you trying to make
another complaint?
>> She kept ignoring what the officer was
telling her to do. And remember, by this
point, the phone dispute had become
almost irrelevant.
>> There's nothing he can do. There is
nothing he can do.
>> Okay.
>> Daryl is not waiting for him is not an
option. You can get your stuff and you
can go cuz he's asking you to leave.
You've been trespassed.
>> I need a phone, please.
>> May I use a phone before I leave? Thank
you.
>> No, you've been asked to leave. They're
not going to supply you a phone.
>> With all due respect,
>> what? Okay. Are you going to get your
stuff and leave?
>> Am I going to leave?
>> Yes. Cuz you have to leave. You do not
need a phone. No one. They're not
required to provide you a phone. Oh,
absolutely. Required. Yes, absolutely.
Warranty.
>> Okay, then you have to handle that
through the corporate office. No, I
don't. You're not going to handle it.
>> This is the office I go to.
>> Okay. Are you going to leave the store,
>> Lenny? I suggest you step back.
>> Okay. Are you going to leave the store?
Yes or no?
>> Can I call the company?
>> Dermont.
>> Hey, like like the officer said,
>> can I Thank you, Andrew.
>> He's waiting for him. If you're waiting
for him, that's not what's gonna happen.
>> Andrew, thank you. Andrew, may I speak
to Derma?
>> Are you going to leave the store like
you've been requested?
>> No, I didn't request that.
>> Sir, wait. What? No.
>> No. What are you doing? Hands behind.
>> I'm leaving. I told you. No, sir. I'm
leaving.
>> You said no. Stop.
>> No. I said I'm right here. They just
said that I was
>> think right here. I'm going to end up
cuffing you on the ground. Is that what
you want?
>> No, sir. I'm Can I please?
>> No. No. Stop.
>> May I? right here
>> just like you are.
>> I am, sir. I Sir, I am. But listen,
>> I'm leaving.
>> Sir, I'm leaving. No, I'm not going to
come.
>> Stop resisting and stand still.
>> Sir, I understand.
>> No, I just said
>> too late. You've been asked to leave
several times.
>> No, I'm going
>> here. She seemed determined to reach for
her purse. At the time, the deputy
didn't know why, but he would understand
later.
Sir,
>> because the body cam was knocked off and
moved a couple of times, we've rotated
the footage at different points to keep
the scene easier to follow.
>> Sir, what are you doing to me? I didn't
do nothing. I'm asking to [screaming]
talk. Resisting around your
>> arm behind your back.
>> He is resisting my [ __ ] comments
behind your back right now. Help me
ask you politely. Asking you politely to
come.
>> No, you guys are crazy.
>> Right now.
>> Just asking you.
>> You guys are crazy. You better call me.
>> Eric, come here. Eric.
>> 911. 911.
>> Give me your other arm.
>> 911.
You better get off me. You're going to
get trouble. More of you. All of you. I
swear to God. I didn't do nothing.
I'm asking to talk.
Where's your establishment?
>> GET OFF ME.
GET OFF ME.
>> Get off [screaming] me.
>> I will lift you.
>> Get him off me. I HAVE ANXIETY. GET HIM
OFF ME.
>> IF YOU CALM DOWN. If you calm down.
Stop.
>> Get off me.
>> Stop. Please stop.
>> Get off me.
>> Please stop.
>> GET OFF ME. SOMEBODY else for MY FAMILY.
>> IF you come down he will
>> stop.
>> If you stop I can get you off.
>> Help. Help.
>> HELP. [screaming]
Get off me.
[screaming]
Get off me. GET OFF ME. SORRY. GET OFF
ME. I'M GETTING MY FACE. GET OFF ME. GET
OFF ME. [screaming]
>> NO. BECAUSE YOU'RE GOING TO TRY TO RUN
OFF IF I MOVE.
>> I'M NOT. GET OFF ME.
I'm changing EVERYTHING ABOUT YOU. GET
OFF ME.
>> STOP.
>> GET OFF ME.
>> GET [screaming] OFF ME.
>> SETTLE DOWN.
>> GET OFF ME. I'M TELLING YOU. YOU BETTER
GET off me. You better get off me. YOU
BETTER GET OFF ME.
>> Stop grabbing my leg.
>> I'm going in. I'm on you.
>> Get off me. You're dead.
>> GET OFF ME. GET OFF ME. I didn't do
anything.
We're reviewing everything. Believe me.
Get off me.
>> You're trying to KICK ME.
>> I'M NOT. YOU'RE HURTING ME.
YEAH. I'M [ __ ] NOT EVEN.
>> I CAN'T BREATHE.
>> DON'T DO IT. IT'S KEEPING YOU ON THE
GROUND.
>> MOM, STOP.
>> MOM, I can't breathe.
MOM, [screaming] I CAN'T BREATHE.
Give me up, please.
I can't breathe. 911.
MOM. FEDERAL. FEDERAL. [screaming]
FEDERAL. I need you.
I can't breathe. I can't.
>> You can breathe.
>> No, I can't, LENNY. I CAN'T BREATHE.
>> IF YOU relax yourself, CONTROL YOUR
BREATHING. YOU'LL BE FINE.
YOU'RE HURTING ME.
>> You're hurting me.
Get off me.
You're hurting me.
>> Stop. Stop grabbing me.
>> Help me up. I can't breathe.
Mama,
>> no pressure on your chest or your back.
You can breathe just fine.
>> ON MY BACK. I HAVE A FRACTURE. MAMA.
[gasps and laughter]
MAMA. [screaming]
>> STOP. MAMA.
MAMA. [laughter]
[screaming]
>> Get off me. Get him off me.
>> Stop.
>> Mama.
Mama. Get off.
>> GET HIM OFF ME. [screaming]
GET HIM OFF ME.
>> GET HIM OFF ME.
>> STOP KICKING MY LEG AWAY.
SAM,
get him off.
>> Stop.
>> Get him off me.
Get off me.
Sorry. Get off. Please, can you help me
up?
Get off me.
>> Hold on. Stay where you are.
>> Get off me.
>> Stop. Get your foot out from behind me.
>> Get off me then. Help me up. Help me up.
>> The way you're acting.
>> Okay. You You going to come down now?
>> Yes.
>> Okay. Okay.
>> Help me.
>> Help you. You keep acting out. You're
going to end up right back on the
ground. Okay.
>> All right.
>> I need to roll you on your side. You
understand?
>> I'm going to roll you back onto your
side
>> like this. What you need to do is bring
your knees up up towards your chest.
Okay, bring your knees up. That's me.
>> What I'm going to do is I'm going to try
to push you back towards your knees.
>> All right.
>> Hearing her talk about another lawsuit
raises a question. How many times had
she dealt with police before? As it
turns out, she had quite a history with
law enforcement.
[crying]
>> Another lawuit.
>> Relax. I swear to God, I need my stuff.
>> No, we'll I'll come back and get it.
Stop.
>> I need my stuff.
>> Stop.
>> Listen.
>> Stop.
>> Should I Should I grab her?
>> No, I can come and get the rest of your
stuff.
>> No, I
need my sho.
>> I'm going to help you. I'm going to help
you.
>> You're going down, too.
>> Come on.
>> I need
the elect.
>> Put my hat back on me. Yes.
>> You want to get your shoe back on?
>> You're You're getting a lawsuit all of
you.
>> That's fine. I get them all the time.
>> You ask people how you make plenty time.
>> No, no, no. They let me do all that
stuff. It's all on camera.
>> Give me my hat.
>> We'll get all your stuff.
>> No. I'm going to show you.
>> You're going You're going down, too. No.
I'm trying to get my stuff, sir.
>> I will get your stuff for you. I'm not
going to be able to carry your stuff and
walk you out of here.
>> You'll stay right there.
>> 596. We're 97. And if he come over
saying where he was
>> on,
>> can you stop handling me like that?
>> May May I speak with you on this woman?
>> She seemed to think speaking to a female
officer might change where things were
headed, but what she was about to hear
was not the response she expected.
>> I ain't going to no car because I want
to see I know I want to see the
evidence. There's got to be probable
cause.
>> You were told to leave and you didn't.
>> No, you didn't.
>> Nobody told me to leave. I asked to
speak with you.
>> You've been asked to leave. We're not
going to supply you a phone. Okay. Are
you going to leave the store? You've
been asked to leave and you need to
leave.
>> You're wrong. And I can't wait to show
the integrity.
>> What's he wrong about?
>> I'm going to I want to talk to you.
>> Get me out of these. Please, man.
>> That's not going to happen. Okay.
>> I didn't do nothing wrong. I'm going to
show you all this embarrassment more on
me. You're going to see all of you.
>> Every goddamn morning. You
>> You're making a fool yourself.
>> Yeah. No, you are.
>> I hope you know.
>> You are. I hope you know.
>> It's all real silly.
>> It's all on you.
>> And I'm going to talk to Echard.
>> No.
>> Oh, I bet I am.
>> I bet you're not.
>> I bet I am.
>> I don't have anything, sweetheart. I'm
done with my people taking my things.
>> Well,
>> you're done. You're done, Rookie.
>> Oh, man.
>> I'm done.
>> You're
>> That's my bell.
>> Hey, you want to not pinch me?
>> I didn't have You did. You did.
>> No, I didn't. I'm holding my things.
>> Well, I'm taking it from you. How about
that?
>> Thank you.
>> All right. She's good.
>> Good.
Have a seat. I
>> I can't sit in the car. I have anxiety.
>> Oh, I'll have her stay right here with
you.
>> Move your feet. Get in.
>> I can't, sir.
With her now outside, the deputy went
back inside to collect the belongings
left behind. And this is where that
purse from earlier would become
important. You the one that was over
here while initially or they sent you
over here after
>> freaking knife on her. This thing was
right where she could have grabbed it if
I would have
>> given up wrestling her.
You know if she destroyed or damaged
anything that's either up along the
counter's edge or over here. I
>> think so.
>> I know she was kicking this.
>> Yeah, she kept kicking it. I think all
it did was lift it up.
>> Yeah, that's who she is. I know exactly
now who she is.
>> Arrested her before fortunately for
other things.
area of lava twice and
>> you guys have anything of hers like
something you may have taken that she
money she paid or something for
something that she either does or
doesn't get. I just want to make sure
I'm not leaving and she's going to
complain that she spent 20 bucks for
something and never got it or whatever.
>> Wonder if she wanted to hold on to her
purse.
>> Holy,
she is out there.
>> That doesn't look like it seals either.
That's fixed.
are not going to be out there.
>> That's why I threw the purse out of her
hand if you noticed when I was trying to
>> Yeah, I noticed.
>> And she had this She had this thing,
too, which has got a blade in it. She's
got a little razor blade in this thing.
>> This I'm going to leave. I can't bring
that to the jail. So if you guys want to
like dump that and discard of it or
something, you can
>> [ __ ]
>> What are you yelling about?
>> I don't need to be arrested. I don't
need a problem for
you.
>> I know the law.
>> Well, you trespassed.
>> Trespass. I was never trespassed.
>> So, I'm going to explain I'm going to
record.
>> Listen to me.
>> You better look at my record. I never
was trespassed.
>> It You don't have to be trespass. When
they tell you WHEN THEY LISTEN.
>> NO, YOU AIN'T TELLING ME THE LAW.
>> WELL, YOU'RE GOING TO JAIL REGARDLESS.
Whether or not I explain it to you,
>> you are.
>> I'm going to jail.
>> The size of this knife she had
>> in her purse. She had she had another
one in her pocket
>> just laying in her purse. Like when I
went to start to cuff her, she had the
purse like over her shoulder like in her
arm and I kept getting I eventually just
ripped it from her because I I don't
know what's in this thing. I might hang
on to this
>> freaking giant fixed blade knife. No
sheath, no nothing. Know I got her idea.
I knew she had dealt with her before.
She lives in here.
>> You ever been out there and dealt with
her?
>> Maybe. I
>> think I've arrested her for DV once or
twice before.
So, I'm just going to get a trespass
thing typed up and then get out of here.
Has she been an issue at all back there?
Any kick or anything?
>> Hooting and hollering and be a dog. She
keeps telling me that I'm I'm going to
go to jail and I'm going down and I
don't
>> That'll be fun.
>> Inevitable. It's going to happen. Might
as well go ahead and do it.
>> I have no probable cause. You didn't
even give me probable cause for arrest.
Sir, I need to be let out now or I want
to talk to your sergeant right now. Now.
>> When you jail, you can ask to speak with
the sergeant
>> now.
>> That's not how it works.
>> Oh, it does. I promise you. Lety, get me
out of here. Lety,
you are on red. You are Lety. Letty's on
red.
He's a fake.
Let's on red.
Letty is on red and you shut down.
Liar.
Liar. Liar. Let's see. The target is
you. Liar. Back. Back. Liar. Back. Back.
Back. Back. Back. Back. Back. Back.
Back. Back. Back. You're a liar. You're
a liar. You're a liar. Back. Back. Back.
Let's pull up his file. His liar. He's a
liar. He's a liar. I never got
trespassed from here. I've shot here for
many years. You're a liar. Pull up the
record, dog. Pull it up. Pull it up. Cuz
I need a [ __ ] assistance right now or
I'm going to [ __ ] do something on
you.
>> If I get this to you guys, you guys make
sure it gets to or to his office.
>> Yeah, I got you.
>> Cuz he says he's in a meeting. It's just
the paperwork. Paper trail of her
trespassing.
>> Oh, I got you. Thank you.
>> So, awesome. All right. Anything else
you guys need for me?
>> I don't think so.
>> All right. Thank you.
>> All right. I'll get out of here with her
then. All right. Thank you, guys.
>> Letty, I suggest you step back.
>> She was eventually charged with battery
on a law enforcement officer, resisting
an officer with violence and trespassing
after warning. The resisting charge was
later dropped while she was found guilty
of battery and trespassing. She was
sentenced to 2 months and 8 days in
county jail for battery and 1 month and
28 days for trespassing. with both
sentences credited as time served. All
individuals featured on this channel are
presumed innocent unless and until
proven guilty in a court law.