right here. >> She ran up to me and tried to grab me and I punched her in her [ __ ] So, I did smack her. >> Police arrived at a local salon after two women called 911 on each other during a heated argument. One of them was a client who came in for a hair appointment. She wasn't happy with how her hair turned out. That's when the tension started. Oh, she's I won't let her talk anymore. >> You guys are too fighting. >> No, the other guys are I separated. I own the song. >> Okay. >> Okay. >> So, basically, is there a way she can get out the back? >> No. >> No. No. >> I mean, there is. >> Yeah. She stay inside. They're not They were driving. >> Um >> she purchased she booked an appointment with her. Everybody here works for themselves. But she booked an appointment with her and she colored the hairline and she's been sitting here for 3 hours. The issue escalated where the hair wasn't the right color. >> According to the owner, the stylist grabbed her own purse and told the customer she could give her a refund if she returned the product first. Then it got physical. One of them allegedly tried to grab the other's bag. So you slowly >> I came to the I came to her and she was screaming and I asked her what's her issue and she told me that um yeah um she told me that the hair wasn't dying. She wants her refund. I spoke to the girl that works in my shop. I told her to give her back. >> Okay. So the customer is still outside. >> No no this is the customer. The girl who works at my shop that's inside. >> So they both call the police at the same time but I told her to call the police because I can't give her that money and you guys were going to follow make a paperwork small case for it cuz I already know how this works. So then she grabbed her purse and told her she told us she grabbed her purse and told her um give me the money. Um give me the money and I'll give you back your stuff. >> So things escalated. She went and she I think she she tried to snatch her first or she tried to touch her. I I didn't see that part. Then she retaliated and hit her and told her not to her. Yes. >> The stylist explained her version. The client became aggressive. According to the stylist, the client took her bag. When she tried to grab her passport out of it, the customer punched her in the face. >> She hit me in my face in my surveillance camera. >> Okay. >> Thank you. >> So, what's going on? >> She >> don't listen to what she's talking about. Tell me what your side of the story. >> Oh, what happened was So, it looks like I'm >> Thank you. >> Um, she booked her service. She has to pay half of the money for her service. >> Are you the employee? The are you? >> I throw her hair. Um, she has to pay half the money for her service. She paid for her hair. The bundles. It's a hair and food service. She her appointment was days ago. Her hair was already colored and I used it on several regular. Her hair was already used. She had to come back days after. So, I let her come and the color did not take on her bundles. I tried to explain it to her. I said, "What can I do to accommodate you? Like, I'm going to come tomorrow." Do you see my face? >> Hey, can you keep telling me the story, please? >> I said, "Um, do you want to come back tomorrow? I'm going to repurchase the bundles for you and I'm going to dye it. I'm not going to have an assistant diet. I'm going to dye the hair properly." She starts to get all aggressive and screaming and [ __ ] all this extra stuff. When I was just trying to solve her problem, I can't offer her a refund on something she purchased already. And I offered her more to I offered her what she purchased. >> All right. >> Profit. >> Okay. So, you guys are arguing about the money, hair, whatever. Whatever. Whatever. >> Yeah. >> And then what happened? Who hit who? What happened? >> She hit She took my bag and I tried to reach for my passport and she punched me in my face. And I have all of it on surveillance. >> Let's go look at that. >> This way. Excuse me, sir. >> This way. Can you stop talking to them and just show me the camera, please? Jesus Christ. Police asked to see the footage. There was some confusion about how to access the cameras. The stylist was clearly upset, in pain, and asking for medical attention. >> Come on, focus. Let's go. >> Focus. I don't care about her right now. >> For you. I'm just saying. You're making it worse for >> something. I have no clue. >> The cameras are right here. I don't >> Can you show me what you're talking about? I don't have I cannot show you >> people. >> I'm trying to help you and you just my face hurts. >> You want EMS? You want medical to come talk to you? >> Gosh, yes. I need to file a lawsuit. The hit me in my face. >> The client says she paid $225 for a hair appointment that didn't go as planned. She had originally booked it for the day before, but the stylist asked to reschedule. She drove over an hour from Miami and waited patiently. >> I have ti >> gave me my ID. >> Yeah. >> I'm the one that's in a situation with the hair stylist. >> Okay. >> So, I paid her $225 Friday. I know y'all can't give me no money back, but I paid her $225 on Friday. I come from Miami. I drove up here today cuz we reschedled. I was supposed to come yesterday. I rescheduled with She said, "Come today at 4:00." I've been here since 4:00. As I'm driving up here, she's like, "Um, can we reschedu until 5:30?" But I'm like, "Hey, I'm already on the way." She's like, "Okay, well, I'll be done around 5:30." So, I said, "Okay, that's fine. I'll wait." I waited. She wasn't done till 6:30, 7:00. I finally get in her chair, and when I'm getting in her chair, she's like basically like on the phone talking about, "Well, you know how somebody tries to come and talk to you about something that >> The client immediately noticed it wasn't the right color. It was black instead of the shade they had agreed on." She also claimed the stylist later accused her of being under the influence, which she strongly denied. She was basically saying that the hair wasn't dyed. She was trying to tell me in her way, but it really wasn't. So, come to find out the hair that I purchased, it wasn't dyed to my actual hair color. It's black. So, I'm looking at her like, "Hey, like I have to drive an hour back to Miami. Like, clearly this is not going to happen today." You know what I'm saying? So, I was like, "Can I just please get my refund so I can go about my day and I got to figure out what I got to do cuz I have work to go to later on." She basically told me, "No, I'm not giving a refund because I bought two." I shorted because she ran up to me. So, I was defending myself. I'm not a liar. She ran up to me, tried to grab me, and I punched her in her [ __ ] Don't run up to me. I don't even know what you have in your hand. So, I did smack her and broke my phone with it, but I I I'm not going to lie to you. I did. Um, so anyway, so I'm like, I looked at the hair. I said, "The hair is black. I need a refund." Or like, "You need to figure out." She's like, "Well, I don't do refunds because I bought the hair twice." I'm like, "That has nothing to do with me." I was like, "You bought the hair twice? You knew since Friday that you were supposed to have my hair a certain color. So now today you're dyeing your the hair. The hair is completely soaked in wet. Okay. She talking about I didn't dye the hair today. I said, "Girl, the hair is soaked in wet." Literally. Now she calling y'all talking about I do drugs and off I'm off pills or some No, I do absolutely none of that. I'm a military brat. Like come on, be for real. And a mother. She mad. She's right. So that's basically what happened. They were all here. They all witnessed it. >> The client says she didn't know what the stylist was carrying. Scissors or something else? And that's when she reacted. She admits to hitting the stylist once, saying it was in self-defense. >> She lit asked him. I'm not even You can go ask. She came up to me, tried to grab me, and I hit her in her [ __ ] cuz she went inside her suite, came out and try to approach me like, "Why are you I don't even know what you have in your hand. There's scissors in there. There's all kinds of It's my first time meeting you. I don't know who who you are." So, imagine somebody going somewhere, coming back, and coming up to you. You're going to feel threatened, especially if you're already arguing with somebody. So, I defended myself. I hit her one time. She backed up and left me alone. I said, "Call the cops." >> She claimed she never wanted a fight. She just wanted her money back and to go home. >> And then she called you guys because I don't know. She said, "I'm crazy. I'm off of pills. Y'all can check my card. This is my car here." >> How do you say your name? >> Sally. It's Hawaiian. >> Oh, nice. >> Do you She's beer. So, your question here? >> It's my first time here. I live in Miami. >> Okay. >> That's what I'm saying. She's fried. >> There's 20 of us. You may talk to me, right? >> Oh, I'm switching around. >> Yeah. I'm so sorry >> cuz this is embarrassing. >> Did you call him >> on our first day off? Not not the fifth. Yeah. Yeah. That one. But that case from 2019 for a 41 home invasion. >> I know. >> We don't have any involvement. I called them on it. They didn't they didn't respond. So >> I'll get 3 hours up here. >> I'm saying call my mom. >> I got you. >> My phone broke. I'm literally up here by myself >> looking crazy. >> Romeo 520. So why'd you come all the way from Miami? because mutual friends >> recommended her. >> Yes. And it was crazy because when I sat here and I'm sitting here for like two hours, literally sitting here. I'm like, "Hey, when are you done? X Y and Z." Like literally have text messages and she's like, "Oh, the girl changed her hair. The girl that walks out is my friend." And I was like, "Um, I was like, "Oh, you lucky you're my friend cuz what the fuck?" And she drove from Miami. So, as my messenger girl, she was like, "Girl, the hair I have in my head, it's already falling. I don't like it." She's like, "The hair is basically like store package hair." And she already told me that. I'm thinking you're getting extensions sewn in. >> I'm getting extensions sewn into my head. So, she was telling me already like her hair is trash. >> So, you have like like natural like straight hair too, right? >> Yeah. Well, curly. She blow dried it out. So, as she's telling me this, she was like basically saying >> black. What is the black stuff? >> It's like a cat >> so our hair doesn't get ruined. >> Oh, well, they do. >> I wish I could show you. My friend literally just left. She literally said her comment. She was talking [ __ ] about me. She literally said, "I hope this [ __ ] don't have me here all day." Referring to me. I'm like, "Girl, I didn't here because of you." >> Now it's the stylist's turn to explain what happened. This time under oath. July 30th, 2024. It's about 2019 hours. Um, this interview is being conducted at 2845 North Military Trail, West Palm Beach, suite number 18. Um, I am Deputy Bel County Sheriff's Office, ID 28976. Present with me is What's your name? I can't remember. >> What's your date of birth? >> I'll be 2004. Do you speak English? >> What was that? >> Do you speak English? >> Yes. >> Are you under any medication that would affect your ability to tell me the truth? >> No. >> Yeah. >> Do you have any mental conditions or impairment that may affect your ability to answer my questions? >> No. >> Okay. >> Raise your right hand. >> Do you swear or affirm the statement that you're about to give will be the truth and nothing but the truth? >> No. Do you acknowledge that whoever knowingly provides a false sworn statement under oath shall be guilty of a misdemeanor of the first degree and punishable by imprisonment? >> Okay, you go away from me. >> Okay, so um put your hand down and your words tell me what happened. >> Um she came she the girl the client came for an appointment. >> Do you know her name? >> No, I do not know her name. She came for an appointment. her hair was supposed to be dyed. She paint come this way. Sorry, they just talk too loud. Let's sit right here. >> Okay. >> So, she came for an appointment. Her hair is supposed to be dyed. >> Yes. And she paid half. She paid for half of her service, which included her bundles. >> Which included her bundles. So, she paid for half of the service. >> Yes. She paid for the hair. >> How did she pay for that? >> Um, cash app. >> On cash app? >> Cash app. >> She sent it to you. >> Yes. >> Okay. >> And um and she paid for her first service, which was the hair. She paid for 30in bundles, Virgin Brazilian bundles. >> The stylist admits the dye didn't take properly on the hair. She says she offered to fix it, not with a refund, but by redying the bundles herself. >> So, the hair color did not take properly. So, I showed her and I said, "Hey, um I'm going to offer you not a um a refund, but I'm going to re get you redye your bundles." Like, I'm going to get you new bundles. Redy your bundles. And then she starts getting all aggressive and like I'm like, "What is wrong with [music] this girl? Like, you see your hair that you're purchasing there? I'm going to diet it again free. And then she just like starts going crazy. I call >> What do you mean by going crazy? Like yelling at you, cursing at you? >> Yeah, she's yelling. She's threatening me. And then >> what kind of threats? What was she saying specifically? >> She don't know who I am. Like, I'll kill you. You don't know who I am. And then [music] she takes my purse, starts going through it, rips up my ID, and then she punches me when I try to get my ID back. Where was your purse located? >> My purse is in the room on the chair. >> Were you guys in the room as well? >> Or did she leave? >> She She left went in the room. >> She left from this area here. >> Yeah. And she went in the room and she said, "I'm going to take this." >> Take this as in like your purse. >> Yes. She said, "I'm going to take She said, "I'm going to take your stuff." >> Right. >> Yeah. >> Okay. >> And then um she took it. >> Did you guys? >> She took it and then she went in it. She checked my passport, ripped up my passport. >> Mhm. >> Punch in my face. Like, I'm over this, bro. My face [ __ ] hurts. >> When she when she had the when she had the purse, did you like try to take it from her or anything? >> No, I didn't. >> You didn't? >> I was going to, but she's aggressively screaming, like trying to fight me and stuff. I'm literally take keeping my distance. >> Right. >> And then >> um I see her with my passport >> showing everyone my information. >> Mhm. So, I reached to grab my passport and she punches me in my face. >> She describes the client showing her personal documents to people in the salon and then throwing a punch that landed directly on her eye. >> And now my my eye was just pussing. Not pussing, but had water coming out of it. I wiped it up and I can barely see out my eye now. >> So, the first time she touched you was punching you in your eye. Yes. >> So, she punched you in your eye and then after she punched you and then what what did you do? >> I just backed away. Okay. You didn't hit her at all? >> No, I called the police. >> So, she punched you one time. >> Yes, she punched me straight in my face. >> Like that? >> Okay. >> Nope. >> Right. Any any other hips towards you or your body or anything? >> Nope. >> Okay. Where where are you feeling pain right now? >> Right over here. >> Right over there. >> Hurts. >> Okay. I see a a little knot on your forehead. Was that already there or did that just happen now? >> What was that? There's something on the top of your forehead. Leave. >> At this point, both women had told completely different stories and the footage would soon show who was telling the truth. >> So that and then >> after right here, that's it. >> Hold on. >> Oh yeah, >> that's my color. Okay. So, so look >> right here. >> Oh, 219. >> So, I don't know. Can you like save the clips of the videos and then send it to me or how does this >> No, I think you have to screen record it. >> Oh, I actually I never had to say anything, so I had to do like >> Can you um >> Okay, can we just record it from the phone and send it to you? All right, have a nice day. And sits here and she's going through her purse and she says she tried to show people her passport, etc., etc. Um, to prevent her from getting her purse. That's like, oh, no, no, she can't do that. You can't go and get anybody else's purse. Luckily, she didn't leave, but she tried twice to try to get her purse back from this girl. >> It makes you feel better. Two guys. I don't know. I'm just saying. >> I'm just saying. Just saying. >> Cuz you could be walking out like this. >> You're not going nowhere at a point. We can fix it. You're getting a refund. Okay. So, >> I'm not getting my refund. [snorts] That's why it escalated to this. >> No, it's everybody. She said the fact that everybody >> I don't want Kaya paying me the refund. That's the thing. That's not her responsibility. She She hired me. She said she didn't hire her. I'm literally going to go. >> You want to know how I got this foren? >> Yes, right now. My phone's on 3%. >> My phone is broken and I don't know why. >> I'm trying to get a fade. >> Trying to get a fade. >> I'm going to do fades here, bro. >> Damn. >> I was on live. If I could get on my Facebook live and see >> I was on live recording her when she walked up to me. >> Literally, I was like this. The walked up to me. I got scared. I'm like, "Girl, she you just left the suite. What are you walking up to me with?" I don't know. You know, these hair stylists are crazy. I was wondering why her phone was off. >> Hair stylists are crazy. My mom crazy stuff. >> And then it's a scam. It's a scam. >> I got my hair done an hour ago. >> What's wrong with your hair? >> I mean, this is not it. >> No, it was supposed to Let me show you my style. Mine is the color. This style mine is the color. >> Look, look, look. Not this color. This style style. >> That's my color. Okay. So, so either way, >> you see this color? >> That's what color those hair extensions were supposed to be. >> Oh, that's the color that you wanted. >> Oh, that's the color I was supposed to get. Did you see the wet hair? >> Yeah. >> That's the color I So, >> what's wrong with your hair? >> This is not how it's supposed to be. And the quality of hair is not what I'm what I paid for. I could have got it at the store. >> They sell $300 highend. You don't get it cuz you're white. >> But I'm black and this is not good hair. This is cheap hair. I'm not racist, but you have good hair. >> Honey, my hair looks like a big exactly bobblehead. And you guys have great hair. >> No, I am a bobblehead. >> Service alone, man. I really wish I can get into my phone so I can really get >> How old are you? 25. Yeah, >> dang. >> We're good at that, you know. We're good at like guessing men's ages. I never miss a beat. Well, I want to say never because y'all been trying to test me. It was my age. >> Officers began documenting the incident. They took photos of her injury and confirmed there were no other injuries to her body. >> So, you can properly document. 284 advising two dogs are following him injured from the floor. >> He knows [laughter] he fell two dogs are also following him. >> All right. So, um, >> are we getting the ice pack? [laughter] >> Man, we're going to take some photos of you and uh try to get the areas where you see we need it. [laughter] anywhere else on your on your body you were hit? >> No. Okay. >> To make everything clear, the deputy repeated what he had been told. >> All right. So, just so I get a clear understanding, I'm going to summarize basically what you told me. You uh was about to lose this young lady's hair. She paid half price. There was an issue with the hair and the products or whatnot. She wasn't happy about it, but you were going to try to reimburse her or do some other step to try to make her happy. >> Give her exactly where she wanted, >> right? give her give her back her stuff. And she was upset about it because apparently she wanted her hair done still. >> Yep. >> And so she left this area where she was getting her services, went into the back room to get your purse, came back out. She sat down here at this chair >> and she was going through your stuff. >> Yeah. Ripped my passport. >> Took your passport out, ripped it up. >> Yep. >> And you tried to go over and take your purse from her. She wasn't giving it back to you. >> And then she punched at me. >> And then she punched at you. And that's when you got hit in the eye. >> Yep. >> And then after that, >> I backed the I call the police. >> And you called the police. Okay. All right. Um do you have any other like uh statements that you want to provide for us um pertaining to this incident? >> No. I want to press charges for her putting her hands on me and disrupting my property. >> Yes, ma'am. We understand that. [snorts] Okay. Was anybody else involved in this? >> No. >> Okay. All right. Um you have questions for her or anything? >> No. Okay, it's about 20 32 hours to conclude this interview. Give us a minute. Okay. >> Mhm. >> Okay. >> The client was taken into custody, confused and emotional. She kept saying she'd never been arrested before and asked if this would stay on her record. >> No, I'm okay. Can you just tell my mom? No. Okay. >> I never been arrested. This is so crazy. Is it too bad for you? >> No, you're fine. Sorry. I just remember the rest of you. >> You look ugly. advice that you have. >> What's your name? Who cares? >> Oh, both sides of it. >> All right. See if they >> see if they let them sit her in here. >> Hey, hey, Dustin. >> Is this yours? >> Okay. >> Can you tell them to open it? >> Is this double shoot? >> What is it? I don't know. >> And what beach is she going to? What jail? What do you have to show? >> Just sit her in there for now. >> Is there a way like this can get off my record or no? What should have been a normal hair appointment ended with police broken belongings and one woman in handcuffs all over a refund that never came. Both sides told their story, but only one walked away facing charges. What do you think? Should the stylist have given the refund? Let us know in the comments. Thanks for watching. Stay smart, stay safe, and we'll see you in the next one.