Okay. There you go. All right. We're back on shift inside the ambulance. It's on. It's on. Let's go. With more medical emergencies. Mate. Is that a little bit better now? And more cameras. I'm going to turn you on. Yes, turn me on, girls. Turn me on. We're taking you back to the heart of the action. Sharp scratch on cable. There are some new faces. This could potentially be quite hazardous. And some old friends. Seriously. Oh, that's disgusting. Body-mounted cameras record every moment. Nice and slow. To show you what goes on behind closed doors. Caroline. Can you hear me, sweet? Okay, that is a chunk. You'll be on the front line with the ambulance crews from West Midlands Ambulance Service. I reckon you could do this job, you know. Woohoo. Take a big deep breath and hold it for me. Never a wasted moment when I'm being paid by the ambulance service. As they deal with 3,000 emergency calls each day. There's nothing to worry about. It's not too bad, pet, is it? No. You were really eager to come into the world, weren't you, cheeky? Step inside the ambulance. I love this job. I feel like I've like moved into this truck. Yeah, it just feel like a home from home now, doesn't it? You get back in here and go, "Ah, yeah." And there's an idiot. Or also known as a future customer. Get out of my way. Oh, another thing you made me do. I thought he was going then. Mate, I'm a better driver than you. What is consistent of a better driver? Is it the fact that I'm faster and smoother than you? Your driving's terrible when it comes to smoothness. But you were the one who said I'm a better driver than you. I didn't say anything. I didn't bring it into it. When did I say that? You started the conversation. Did I? It's 20 past 5:00 in the afternoon and Gus Clark and Liam Dale are coming towards the end of their 12-hour shift. Right, that's what I most enjoy about the job is probably hearing all the different people's stories. Like, you know when you go to people of the older generation and they've just got so many great stories to tell you. Such variety. Yeah. Like, meeting the people who've been like prisoner of war camps and things like that and it's like, that's a completely different world to me. I think the diversity of the jobs as well. The amount of different jobs you do. bored, are you? My least favorite bit of the job is this bit right now where I'm trying to get out of this junction and no one's letting me out. Mhm. But there's no more time for chitchat. A call has just come in. Another job? It's to a young man who's taken an overdose. Oh. It's got to be hip hop on this. We're the only unit responding. No worries, give you heads up when we get there. Cheers, mate. We're going to mile 16 plus. Private address. Unconscious, noisy breathing. Showing 2 minutes away. There we go. Suction as well, please, Liam. When they arrive, they're met by the patient's girlfriend, 18-year-old Katie. Right, what's been going on? Her boyfriend has drunk a harmful liquid. Right, do you want to come out of the way, love, so I can get in? And he's done it on purpose, yeah? 22-year-old Chris is on the floor, not moving. Right. Come on, open your eyes. You can open your eyes for me. You are conscious. Okay, so what have you took? No, you can talk to me. Come on, talk to me. Chris drank the harmful fluid after a row with his girlfriend. me. Hey. Talk to us, dude. Come on. I need to speak. What? Okay, right. So, that means you can be talking to me. You've got normal breathing. You're flicking your eyes underneath. You're not going to gain anything by not talking to us. So, start responding and talking to me. Chris, mate. Not being funny, just talk to us. Stop messing around. Talk to us. Let us know what's going on. Such nice 6%. Not 6%. Absolutely. Plus 711 cuz he's obviously panicking a bit now. Yeah. Are you going to sit up so I can take your coat off? Otherwise, I'm going to have to cut it off. Right, come on, sit up for us. I'll take it he normally walks around. Pardon? He normally walks around normally? Yeah. Sit up. But not only has Chris swallowed dangerous fluids, he's self-harmed, too. He's also slit his wrist. What? On his right wrist, but it looks as if he's Is it on this Which side? It's very awkward when you got a patient that does require our assistance. He has took some kind of an intentional overdose, so we need to treat him. You need to talk to us, Chris. Have a look at your wrist. When they're not cooperating at all and they're making it awkward for us, then it's hard to actually help that person. So whether it's gaining that trust by doing a nice softly, softly, or sometimes it needs to be that firm hand, tell him to stop messing around, sit up, and help us. Otherwise, we're in a very awkward position. Well, you need to come to hospital with us. I don't want You do? I don't, mate. All right, either you cooperate with us or we get the police here, mate. You've took a liquid to intentionally harm yourself. So? That is not classed as normal behavior. So if necessary, we'll actually get the police to enforce your removal from here to hospital. Because we've got a duty of care. So you either come cooperatively or under the mental capacity act, okay? Which we'd rather not do. Let me just get this off your arm, okay? Although Chris is now cooperating, Gaz discovers he's not the only patient. After their row, girlfriend Katie took some tablets, which led to Chris drinking the harmful fluid. You've took some tablets as well. So do you know how many you took? At the end of the day, you've took an intentional overdose of tablets. Yeah. So we need Although you're absolutely fine now, we need to get you up there. Um it's going to make you feel crap. Yeah, it really is. So we need to get you checked out at the same time we need to get him checked out. We'd rather do it all Yeah, I know, I know, but both can come together. Yeah. But we'd rather get everything sorted out now, nice and relaxed, nice and amicably, do our checks, get you off to hospital, get it sorted out. Now with two overdose patients on his hands, Gaz wants to get Katie and Chris to hospital to be fully checked to make sure there's no long-term damage. Go on any one of those seats on the left, mate. What started as a lovers' tiff has spiraled out of control. I'll jump in the front, mate. Yeah, I'll give you a shout in a minute when we're ready to go. Partners will take it. Yes. All right. You don't want me asking what was the argument over? Don't even know. Should have asked him then. He said to ask you. It's just over silly stuff, like who's the cutest I'm not going to say anything that's happened today stupid because it isn't because you've had your own reasons for doing it. And if you've got reasons for doing something, those are your reasons. I might think it is not wise, but I'd never call somebody stupid. Okay? But, you need to talk to each other. So, taking the tablets didn't sort it anything, has it? Has it escalated the situation? And it's made it worse, hasn't it? With the couple now more relaxed, father of five Gaz is keen to share some relationship advice with them. The real little niggley things that really annoy the hell out of each other. Leaving the cupboard open. Uh what really annoys me about my wife, having half a cup of coffee and just leaving it on the side by the sink. This points out the hassles it is living together. God, how people don't kill each other, I don't know. And if ever people are going to get married, I think you need to live together first to find out whether it's ever going to work. It's the most stressful thing you ever do. Yeah, life's not going to be easy, but come on then. Let's get you out. Let's get you in. That'll be the next argument, by the way, the mess you made in the bathroom now. All right, come on. I can see you're giving some relationship advice. Oh god, yeah. I was doing me dad, me dad lecture. That's it. Here comes me dad lecture. And then when she said her date of birth and that, I thought she's about 3 months older than my daughter. How old is she? Yeah, 18. 18. Yeah. Every time I go I say to her, "I'm half an Uncle Bulgarian. Give me that Uncle Bulgarian." And she almost agreed. What What is this? Uncle Bulgarian, her womble. Mate, what's that? What's the Wombles? Oh, is that like the like the hedgy type things? Like the Are you serious? You never heard of the Wombles of Wimbledon? I think so. But they've got like the long snout. So, is that Is that the Clangers? No, no, that's the the Wombles. Wombles. They've also got the little button nose. Oh, okay. I used to love the Wombles when I was a kid. Yeah, I've got a new mobile for you. Thanks, mate. It's 10:30 and Ash Bowles and Gary Beasley have just got their latest call out. It's a 4-year-old female. Um they're going to have a tree accident fall. Hopefully they can communicate with her. That would be good, yeah. Gary and Ash have been called to a young child who's bleeding from the head. It just sounded like the mother was going to get a word out. Yeah, they're they're a bit I think hysterical on the phone. Yeah. Who is this one here? Lovely. Okay. There we go. The crew's body worn cameras capture everything. You okay? Anxiously waiting for them are parents Sarah and Danny. Hello. So, who's this then? Ellie. And what's happened to Ellie? She's come running out the kitchen and landed on the floor there. Okay. 4-year-old Ellie seems dazed. She could be concussed from the fall. So, dad's just rang because you've had a bit of a fall. Okay? Are you okay? It's okay. Ellie's parents think she's unusually quiet. Is she normally fit and well? Yeah, she's always running about. Always running about, normally fit and well. So, she was running from out of the out of the the kitchen. Out of the kitchen. on the laminate. On the laminate onto the corner of The door frame. The door frame. Right, okay. Oh dear me. How do you feel? She's a bit sore. A bit sore? Okay. Ellie's very withdrawn. Gary has five children himself, so knows he needs to win her trust before trying to assess her injuries. Have you got a doggie in there? Yeah. What's his name? Snoop. Snoop? What sort of dog is he? Do you know what sort of You don't know? Building rapport with the child is to show that we're there to help them and trying to uh cotton on to something that they're interested in, whether that be a toy to try and uh create that bond. Do you mind if we could put a little little plastic probe on your finger? Is that okay? Just to see what your oxygen levels are. Is that okay? So, I'll show you how it works. Look, it's a lit- it's like a little It's like a crocodile. Like a crocodile clip. Yeah? So, I'll just put it on there. She lose any consciousness or anything like that through it? She's She's just fallen asleep. Just like Just fallen asleep. She didn't black out or knock knock herself out or anything. No. Okay. Falling asleep after a head injury can be a sign of concussion. How are you feeling now? Is it okay? 37 out of 10. Gary wants to check Ellie's reactions. So, look at my nose. Can you see a spot on my nose? You can. You can. You can see a spot on my nose. Right? Is the spot moving on my nose? Is it moving? No, of course it's not. Okay. Can I just have a look at your your this little cut on that's lovely. It can just be pulled together. Okay, does that a bit sore is it? Yeah. Is it a bit sore? So, there's a couple of options we have really where really we could just pop some glue on, right? And a little steri-strip which is like a plaster. Like where they glue the head. It'll come together quite nice. Just a a slight smear across there. Um it stings a little bit. You know what I mean? And it's just like a plaster. Does that sound good? Yeah. Okay. Ellie's going to have to go to hospital to get her cut treated. Okay. All right. We'll be back in a bit. Oh, where is that? I'm going to sit here. Is that okay? Yeah. Okay. Gary keeps Ellie chatting to check for any signs of concussion. Who cooks the dinner? Uh Daddy. Daddy cooks the dinner? Mommy cooks the dinner. Yes. What's your favorite dinner? Pizza. So, what's your favorite on the pizza? Uh pepperoni. Pepperoni. Yeah. Is she pepperoni mad? And what's your favorite drink? Lemonade. Lemonade. Right. Okay. And does Daddy like lemonade? Uh yeah. He likes lemonade or does he drink beer? And then he drinks, yeah, sometimes. Okay. And he drinks lemonade. And he drinks some lemonade. And water does he water it down a little bit? Yeah. Yeah. So there you go. Huh? So the kids always tell the truth. Yeah? They always tell the truth. Reach your destination. After initially being wary of the ambulance crew, it seems like Ellie's found a new friend in Gary. Come on, mate. It's very cold, isn't it? Can't cope with change, mate. Don't do change. Get a bit twitchy when change comes around. Even if like one of my mates changes my plans, I'm like that, why? What are we doing? Why are we changing? Can't make today, I'm really unwell. So what am I going to do instead then? I can't eat today. You are terrible. I'm a unlovably terrible person. Lovable rogue. Lovable rogue. It's 9:20 p.m. and Stuart Punter and Adam Naylor are coming towards the end of their shift when they get a call out. to the telephone kiosk, telephone kiosk near Shoe Zone. On Dudley High Street. 999 mode activated. Before becoming a student paramedic 6 months ago, Adam worked in the control center as an emergency call taker and is used to getting calls from telephone boxes. It's the children that have run off. That's what I used to get in control and you could tell it was kids cuz it would always be about half three. Always near a school. Which you could always see on the map as well. Just a minute later, Stuart and Adam arrive at the scene in Dudley town center. Arrived at the emergency. Should we go and see if we can find him first or do you want to take all our stuff with us? Cuz that's the telephone kiosk. Yeah, we'll go down there and have a look, shall we? Yeah, I thought probably the best idea is that. They begin their search. All right, there's a gent there standing in the market. Yeah. Is he with someone? No, he's on his own, isn't he? Didn't even get a name, did they? No. I think there's another telephone kiosk down there as well. I'll have a look in that one. I don't think it is, Adam. Hello, mate. Have you called for an ambulance at all? Have you called for an ambulance? No? Okay. He doesn't look like he needs it anyway. No, he doesn't. Doesn't look like he's got raging stomach pain, does he? Even though this is starting to look like a wasted trip, Adam and Stuart need to be absolutely sure. Have a look at that. Well, well, we'll have a look at all of them. I don't mind. Got to be thorough, haven't we? Got to be thorough. Having searched the length of the high street with no luck, frustration is starting to set in. I can't understand it. What joy you would get from a 999 ambulance in a telephone box. Just to I know, just to say it's there. Just to waste time. We'll have a look around this side. I can't think of any more um telephone kiosk. Well, it was near Shoes and wasn't it? So. With nothing more to be done, they head back to the ambulance. Well. There we go. Another life saved. All in a day's work. But then, control comes through with an update. The caller may have been found. I see. Many thanks. So, they believe that it's a a regular, so we're going to go to his address. The man they think may have phoned is known to the ambulance service and lives just one street away from the phone box where the original call was made. Ah, the street down here. I mean, he's in this block of flats here. Ah, I think I may have been to him. Less than a minute later, they're outside the suspected caller's home. Adam and Stuart go to investigate, but have to turn off their cameras. Getting to the top of the stairs, there's a man waiting for them. Hello, there. Did you call for an ambulance? No. You haven't? No, not at all. Not from the telephone kiosk? No, I'm all right. You're all right, mate. Do you need an ambulance? Was it you that rang, though? Yeah, yeah. It was? I'm all right, thanks. Okay, mate. Welcome to the life of an ambulance crew. Every year, West Midlands Ambulance Service receives over a thousand hoax calls, wasting hundreds of thousands of pounds. After 30 minutes of wasted time, all that's left for Stuart and Adam to do is update control. We have gone to the property. Uh, he did answer the voice that no ambulance was required, but he did call us and he's feeling fine now. Uh, refused any observations, refused any assessment. Um, so we are clear at scene. Oh, we've got another job. It's quarter to three in the afternoon. Hannah Meredith and Claire Mcallan have just started their 12-hour shift. Uh, it's breathing problems, heart failure. Oh, bradycardic. Lovely. Bradycardia is a slow heart rate of fewer than 60 beats per minute. The normal for an adult is between 60 and 100. Hi, yeah. Waiting for them is 74-year-old John, who's experiencing heart pain and difficulty breathing. So, what's what's the problem, sir? I suffered heart failure. Right. Heart failure is a serious condition which can't be cured. For John, it means he has limited mobility. He lives alone and his breathing has become so painful he can barely move. Yeah, what do I got shortness of breath? Since Sunday, I can't lie flat. What do you feel? Do you feel like you're getting suffocated when you lie flat? Yeah, breathing is very, very shallow. Right. He looked like a cardiac patient. As in he did look a little bit gray, didn't he? He did, yeah. Sort of sweaty and and bothered. And those are kind of big telltale signs for us that something cardiac is going on. This is It's now becoming clear to Claire and Hannah that John's chest pain is caused by his escalating heart condition. You called the ambulance cuz you were having the shortness of breath and things like that, yeah? I was feeling very light-headed, you know, I couldn't move, couldn't walk. Okay. Um we'll just get pop some dots on your chest if that's all right with you. Yeah, it's fine. John has already been to hospital for chest pain today. Since being discharged, his breathing has got even worse. And do you have any pain at all in your chest? Only when I move. Just when you move. So, and it goes away when you're sitting down? Yeah, but sometimes when I get the palpitations. So, you get palpitations as well? it's like something you've got a belt around me chest like that now. Right, until it gets tight. Okay. That's how you should be. Clare wants to see if there've been any changes in John's heart rate since it was checked at hospital earlier. This morning I went to this What's he put on? Yeah, and what's wrong? And he started panicking, you know, I said what's the matter? He said you've got a low heart heart rate. And they sent sent you home? Yeah. I said oh well, it does drop to 70 sometimes. He said it's 38. I thought that's not What's it at the moment? Uh well, about 50. Yeah. You're sort of hovering between 50 and 60 at the moment. Okay, if you could just keep nice and still for me, just nice and relaxed, no moving or talking for me. Yeah, it's a it is a bit on the slower side. I definitely think it's worth a trip up the hospital. Yeah. Yeah. I tell you it's that's not I thought I had to do with that breath. Because you're lying down? Yeah, yeah. Right. And I thought it was myself. Let's put this on you here. I can't carry on like this, you know. No, you're quite right. And I found me son. I said you know me and ambulances, I don't like them. I said they've got enough to do. He said that's what they're bloody there for. Exactly. What I say to most people is, right, with the head, the heart or the lungs, you don't mess around. You've got a chronic condition, okay? And So, you you're the type of person that when you're unwell, you need an ambulance. You call us, that's what we're here for. Going to get the wheelchair cuz I don't really want you to walk cuz your shortness of breath and you've got a little bit out of breath just standing up. We'll get the wheelchair. He did have that sense that, you know, this was it now, this was going to be his last sort of few breaths or whatever. Um I think because of his medical past, I think it did concern them largely that Noe's heart was just going to give up completely. I had perfect right to feel the way that he he did. It would have been very scary for him having all that knowledge. Clare and Hannah decide that John needs to be taken to A&E to have his heart examined by specialists. God, look at this muscle woman. Oh, yeah. You're well in there, aren't you? Yeah. She must have had her Weetabix this morning. All right. You're coughing so much on here. That's it. Swing your legs up. All right. Let's have a little listen to your heart sounds now, okay? Okay. Have they ever mentioned anything about a a leaky heart valve? Yeah. They have. I can hear it. So, it's wear and tear and lifestyle choices. Because of the wear and tear, smoking, drinking, you know, working in pubs or working in heavy industry, Yeah. you know, dust, environment. Smoky. Right. So, there you go. As John is 74, he's been told by doctors that he's not eligible for a heart transplant operation. I had a a good analogy for that, right? So, a surgeon took his car to a garage to have his engine fixed, right? And the mechanic turned to the surgeon and said, "Why is it you get paid all these thousands of pounds for fixing somebody's engine? I'm I'm a mechanic. I fix the heart of your car." And the surgeon said to him, "But do you fix the engine whilst it's still running?" There's the point. These people are highly trained and your heart is simply in their hands and I think that surgeons deserve every penny they get. Right, just going to unplug here. We'll have bits and bobs. John's low and erratic heart rate will be investigated by doctors in A&E. He said the only real thing that that would help is having a heart transplant which he they're not going to do cuz he's too old now. It's quite sad though, isn't it? When you kind of been told that. Sounds like he has a good family though. Yeah, I think he's he's grand. That's what he said. Yeah. I can't imagine him pushing a Hoover around though. Yeah, exactly. To be honest, I can't imagine pushing a Hoover around. To be fair, it's going to be a lovely day. Can't handle the heat. It's my ginger skin. Oh, I got back. How was your sunburn? Horrific. It's um uncomfortable, let's put it that way. How did you get so sunburned? All I did was cut the lawn and trim the bush. I couldn't have been out there for more than half hour. I've got a petrol lawn mower, Liam. Do you know what I mean? It's easy. Yeah, I was only out there for 25 minutes or so. That's like my level of like I just It's got worse as I've got older. Factor 50 is where it's at. Stand well clear. Vehicle reversing. It's 12:43 p.m. Hannah Simkins and Michelle McNulty have just dropped off a patient at hospital when another emergency comes in. A suspected dislocation. Uh male in his 20s, some sort of trauma. Patient went down and felt left kneecap go to the side. I haven't had a kneecap dislocation in a while. They've been called to a workshop at a college. Their patient is mechanical technician, 22-year-old Josh. Hello. All right. He's sprained, isn't he? He's sprained, isn't he? I think so. I fell over. Yeah. And my kneecap popped out and it slid all around there and then I rolled over and like seemed to pop back in but really painful. I can't move it. Oh, really? Have you tried to move it? I can Or you just feeling too nervous to move it? I can move it up and down but it's really, really painful. Where is it painful? All around there. Okay. Then it might still be slightly dislocated. That's the arc of your kneecap and it should be about there. It is really painful. Yeah. Have you got some now before? No. Some people use I've been I've been told it's I've waited until my Mrs. has arrived but I'll have some now. Okay. Put this mouthpiece in your mouth. Make a tight seal around it. Okay? Nice slow deep breaths in and If you feel a bit drunk, bit light-headed, bit sick, okay? Yeah. Oh, I see. Yeah. If it does, stop taking it and it'll wear off. Okay? Just inhale. There you go. When you inhale it opens the valve. Put your teeth on it. Like grit it with your teeth. Like you're trying to That's it. What we'll do, Josh, is we'll go and get our bed. All right. We'll get you onto the bed and then we'll take you out to the ambulance and do all the checks out there, mate. All right? Yeah. You have to go to A&E hospital and have an x-ray to make sure it's in the right place. Okay? Yeah, if you want me to Yeah. You're looking at me like you're a bit spaced already. Any good? Yeah? Okay, I'll get the bed. Right then, Josh. What we're going to do is you're going to bend your good leg, put all your weight on your good leg, okay? Ready? There we go. We'll pull the back here. That's it. That's it. That's it. Done. All right. Yeah. Good man. Right, big breaths, Josh. Ready? Bump, Josh. Ready? Sorry. Here you go. So, you've never dislocated anything before? No. Right. Have a couple of deep breaths on that gas, Josh, cuz I need to just try and where your actual kneecap is, okay? Josh texts his pregnant girlfriend to let her know what's going on while Hannah investigates. I think it's actually back in place, Josh. It's just the amount of swelling that's gone round it. It's just ballooned out, which is why it's as painful as it is at the moment. All right. When obviously the kneecap dislocates, it's not just the kneecap that moves. Everything goes with it, so your muscles get damaged sometimes. Your ligaments and your tendons can get damaged cuz they're always fighting to keep everything in place. So, unfortunately, the first thing that happens is you not only get pain because of the injury, you also get pain because you get a rush of fluid to the area that's carrying all the the right stuff to be able to fix it, but then obviously makes your knee or your ankle or whatever three times the size that it would be normally. What would you say How's the pain now? 13. Good. Score it out of 10. What would you score it out? At the minute, probably about an eight or nine. Would you like something stronger? What's stronger? Paracetamol. Is that stronger than me? Mhm. So what do you do here then? Do you I'm a technician. I want I'm going to try and be a teacher hopefully. Nice and still for me. Sharp scratch. Hannah wants to give Josh paracetamol through his vein as it works more quickly. All right then Josh, we'll get you some paracetamol set up mate and then we'll pop you up to the hospital. Tendai, Josh's friend Tendai accompanies him to hospital. This is your receipt. You've only come to get off early. Oh basically, yeah. Why not? Takes about 10 minutes till that fully works in your system Josh. All right, but it should give you some sort of like long-term pain relief when they're moving you and they're messing with your leg and stuff and they'll probably give you some more Entonox and then something stronger when you get there as well. All right, but for the time being just keep puffing away on the gas. Something stronger, I'm already off stones. But although Josh seems to be enjoying the gas and air, his knee is still hurting him. But should it be this powerful? It will be all right. It will be. How long are we talking for? It varies mate. It varies to be honest. It depends how bad a dislocation it is. 42 4 days I would have thought. Cuz once it's back in place, you obviously have to build the strength back up in it the longer that you're off it for. And we're going to pop tomorrow. You'll have to wear your crutches. Take your crutches in by the sympathy vote and then you won't have to get up off the bed. All right. I'll pull these wires off you Josh. Yay. I'm dreaming. I'll let you take the stickers off. Can I keep the gas and air in the waiting room if I've got a stomach Not in the waiting room. You can have it when we go inside, but when you go in the waiting room, we're going to leave you. We're going to have our dinner and we're going to take the gas with us. All right. Sorry. What would you have as your last meal, Obi? My last meal? Yeah. Anything I want. I'll be honest, my mom makes this chicken and Mediterranean vegetable pie. Seriously, you'd have something you've had before. What if I chose something new, what if it's really crap and it's my last meal and all I remember You wouldn't have to remember it anyway, would you? I don't know what you mean. It's I've just had a I've just had a crap meal. Well, what would you have then? What would I have? Yeah. Well, I'd probably have fish finger sandwich with cheese on cuz apparently that tastes really good. Yeah. If you're going to die, you don't like fish fingers. Apparently, it's really nice, but it sounds really horrible. Yeah, but what if it was like rank and you couldn't actually eat it because it it's like a last taste of something and that taste is not going to be very nice. I've I've got to think about this one, but it wouldn't be something I've had already. No, I've I've I've had it like twice in the past and that's all you need is that pie. It's like out of this world. I'll probably have that then. Being as I've never done it before, I'll try it. You'd have that as your last meal. Yeah, that's such a It's 8:30 p.m. and paramedics Hannah Meredith and Clare McCollough are on route to their next emergency call. It's to a 28-year-old mother who has scalded herself with boiling water. She's got a burn on her groin. From a cup of tea. From a cup of tea. Oh, bless her. Should we ask if she had a rich tea with it? Technically, that would be a good question there because biscuits have got sugar in them. Oh, yeah. And sugar sugar sticks the skin when it's burnt. Good So, So, you know, actually How many sugars does she take in her tea what did she spill exactly? Yeah, that's a really good question. Time is of the essence to prevent the burn from causing long-lasting injuries to the woman's skin. Oh, I hope she's not burned too bad. I mean, what an idiot to get a burn I mean, I burn so anyway, but in a nice soft and tender spot. to stop yourself on the bed for like a week, wouldn't you? That's true. Where was she? Mother of four, Adrienne, has been unable to get off the floor since she burned herself. Hello. That looks quite sore. So, what happened? A cup of tea? Yeah? Adrienne's husband had brought her a cup of tea in bed, but she spilled it on herself. Okay. Um my name's Claire. This is Hannah. All right. And did you put cold water on it? Yeah, cold. Yeah, okay. It looks like it's just on the surface. All right. And did the water go anywhere else? Did it go in down into your groin or Just all the way. All the way. All right. It does look quite red and painful. Yeah, I can see. All right. Okay, what we're going to do is we're going to open this up, and we're going to put something to on top of it to cool it down a little bit. Okay? Does it feel like it's still burning at the moment? Yeah? Adrienne's children are playing in the next room, unaware their mom has hurt herself. Where's the worst bit here, is it? Yeah. Yeah. I think you'll probably end up with a little bit of a blister going on there. Yeah, once it heals up a bit. Once we've both popped that one, okay, what we'll do we'll get you to sit up on the the chair cuz I think you your bum might be going a little bit numb on the floor. And then we'll plug you into the machine and do your blood pressure and everything like that, okay? Hannah applies a cooling pad to prevent the burn from causing further damage. This stuff's really, really good. It's really nice. Yeah, it's really good. It really helps soothe it. Sorry if it stings. So, we just need to smooth it down just so it goes right in, okay? Once it's been on for a couple of seconds, it'll feel loads better, okay? There you go. Okay, and so you've got it sort of here and round here, but Yeah. A little bit there. It didn't go anywhere else? Okay, that's fine. Um do you think that you'd be able to sit in that chair? How many children have you got? Four. Four? Keep your hands full then, yeah? With burns, unfortunately, there's nothing that we can do immediately to to fix them or anything like that. Um but cool them down it's important to cool that right down as as much as we can. And then pain relief, really. But Adrian's scald was more like a surface. So, a superficial um burn. Um and it was so painful because of that. Um if it were a a deeper, more uh serious burn, she may not have felt as much discomfort. But because of where the the nerves are in the nothing cuz they're so close to the top. A little bit excited, but shouldn't they be going to sleep? So, silly question. If you were to give us a pain score out of 10, 10's the worst pain you've ever felt, and zero's no pain, what number would you give us? An eight? Okay. Well, In ways that's a good thing. Yeah. Cuz if you couldn't feel the pain, it would mean that the burn is a lot deeper. So, it just That just means it's just on the top of the skin, which is which means it will heal by itself, okay? You just need to keep it nice and clean and dry. Are you working at the moment at all? No, full-time mom. That's a job, isn't it? Normally I work, but I just give birth 6 days ago. Oh, wow. Okay, so you have a fresh baby then. Okay. Okay, so all of your observations and everything are absolutely fine, okay? So, don't drink tea in bed. And leave it on for another 10 minutes. And then take it off, all right? If you get a little bit worried in a couple of days' time, if you think the leg is going funny or it's even more painful, you can always contact your doctor or 111. Okay, and they can give you some advice over the telephone. But you need to give it a couple of days to try and start healing. You all right? Is that you making all that noise? I'm playing with Playing on the iPad, were you? Ah. Dad thought he was just doing a nice thing, making his very tired wife a cup of tea, fresh out the kettle. Um so, it's not his fault. It's nobody's fault. It's just one of these things. See you later, boys. Behave for Mom. Take care. With Adrian not needing treatment in hospital, and after just 24 minutes in the house, Hannah and Claire are now ready for their next emergency call. Yeah, so that did look sore. Yeah, and it is going to be painful, don't get me wrong. But you are a little bit stuck. You just got to stick it out, haven't you? That's going to hurt for for for a good few hours, that is. I mean, I know what it's like, just getting a burn off the iron or the oven or something like that. Well, my husband will probably laugh at that statement when I say iron cuz she'll be like, "What iron? I don't think I can remember you using an iron." Chris and Katie, who both took overdoses after an argument, were sent home from hospital the same day after a full checkup. Thankfully, there was no long-term damage done. The couple have now been together 6 months and have moved into a new flat. Heather's relationship advice seems to have worked as they say there've been no more arguments. 4-year-old Ellie, who slipped and cut her head, had the wound glued together at hospital, although she lost half her eyebrow in the process. The cut has completely healed and Ellie's eyebrow has now grown back. John, who was taken to hospital due to his low heart rate, gave even more cause for concern when it plummeted to just 32 beats a minute. He's now on new levels of medication and back at home enjoying visits from his grandchildren. An X-ray confirmed that Josh had actually popped his dislocated knee back into place himself. However, his knee was still very swollen and was put in a brace. He spent a month on crutches but is now back to normal. And Adrienne, who spilled a cup of tea on her groin and burnt herself has made a good recovery. Unfortunately, she's left with a large scar but she's hoping it will fade with time. She and her husband and their four boys are all doing well. Mhm.