I'll be right with you, okay? Hi there. Good morning. Come on in. How are you? >> Good, and you? >> We were waiting for you. >> Okay. >> Hi, how are you, officer? >> Hi, how's it going? Just so you know, I'm recording, okay? >> Yeah. >> Okay. >> Can you hold on just a second? Is it okay if I help them out? Yeah, can you close Okay. >> Is it across the way there? >> Yeah, we believe and I was just told that I'm supposed to call my own fraud hotline first. >> Okay. >> why I'm on the phone with >> No worries. >> Can you wait a minute? She's just going to collect IDs and then she's going to bring it in here, but we got a message that they tried to open this account [clears throat] yesterday. Um, and so, um, hi, are you there? I'm so sorry. Could you mind if I tell her and then I that way I can tell you guys >> Yeah, just hit the same >> Hi. How are you? Okay, I'm just talking to my fraud hotline cuz I was told I'm really supposed to call them before I call you guys. So, so what happened, um, is that yesterday a customer who's in our branch right now, um, they went into another branch and tried to open an account under They [music] said they were somebody who they were not. This person actually lives in Arizona. So, they somehow she presented some fake IDs, whatever. She left and they the the person was not able to open it and meanwhile they restricted the real person's account who I just spoke to on the phone. She's in Arizona. It was not her. So, I know for a fact it's not her. So, they're in here and we got an email from the banker from yesterday that saw that there was an appointment here today. So, we didn't think they were going to come, but they did come. And I think they're trying to do the same thing what they were trying to do yesterday. So, I'm about to walk over and find out, but I think I I wasn't sure if I was supposed to let you guys know now the account who already restricted, yes. But but I actually to tell you the truth, I don't know cuz they're sitting with my banker right now. So, I don't know if she's using another person's ID or not. Or should I put you on hold and go find out and come back? Okay, hold on, please. So, I'm so sorry. I don't want to waste your guys time, too. And then my my coworker is like, "You're not really supposed to call the police unless there's threats." And I'm [snorts] like, "Okay." But I really wanted your guys presence out here. Do you mind like hanging out where they can see you? >> can do what's called a standby. So, while you attend to your business, we're just standing by and make sure the situation stays >> I love it. >> professional. >> Okay, I love it. Okay, come on. Thanks, guys. Cuz I Cuz I'm not supposed to accuse someone that hasn't done anything yet. >> Well, look, you I don't have any like inkling that you're doing this for some mal intention. You're just trying to do the best thing and detecting fraud. Obviously, you don't want to be condoning that, right? So, look, we're here if you need us and then just kind of let us know what's going on. >> Thanks, guys. >> What brings you guys in today? >> It's a joint saving. >> Oh. >> Four code one now. Oh, as you know, the couple minutes we're still getting some info. >> 10-4, 10-6 for now. >> I can do that for you. >> Do you have any questions [music] for >> [music] >> Okay, thank you. >> You can back up the hallway slightly. >> All right, be right with you. >> I'll be right back, okay? >> [music] >> Yes, but >> I'm okay. >> [music] >> No, I'm good. >> I'm tired of playing on >> I can >> Oh, oh, really? >> Can I help you with anything >> Thank you so much. >> You have a great day, okay? >> Yeah, one second, okay? you. >> Last time 5:31 traffic. >> [music] >> I know exactly where it is. >> [music] >> Yeah, I can help you with that. Give me 1 second, okay? get in here. You know Oh. >> [music] [music] >> Um no. No. No. No. No. >> [music] >> Last time I checked >> [music and singing] >> What do you >> I think they're all right. >> [music] >> Do you have a driver's >> I'm sorry. >> Are you okay? >> If there is any issue with >> [music] >> Do you have any one of your friends >> I'm on 120. >> [music] >> You guys work till 120? >> Um I'm going to go to where my other phone is. >> [music] >> I think that's what makes the most sense. That's me. >> Whatever you think. Yeah. Just that I don't know. I don't know. >> I mean I don't know why police should be here anyway. Well, that's wonderful. I am That's great. >> Yeah. I don't know if he's had that ID for a while or if you've used it. >> They're new. It was new for about a few months ago. It's There's update just because I was traveling. Lost my wallet there. >> Okay. >> I come here every once a month to come see my family. >> Okay. >> And something's obviously going on. >> Yeah, it is. Yeah, I would expect you to recommend I'll get to your hotel. >> I'm going to go make a police report there because I go to the same hotel every month. It's the same exact process every month. >> Okay. Okay. >> I'm Thank you. No, you You have nothing to apologize for. Um yeah, I need to go call my lawyer. I need to go call a whole bunch of people. This is a bank information situation, clearly. >> [music] >> Sorry, you don't There are still restrooms available. Thank you. >> No, you're fine. Thank you. >> All right, guys. Walk with us for a second. >> Pardon? >> I said walk with us for a second. >> Okay. >> Go ahead. Okay, so we're here because of the concern with the fraud. >> The fraud situation. >> So, they they called us cuz there's some concern with fraud. So, can I see your ID really quick? >> They have the ID. They never give it back to me. >> Okay. Where's your regular ID? >> That is my regular ID. I just got done explaining this. >> Okay. So, what's your name? >> Misty. No, she cuz that's apparently what she said about fake things, too. There's a thing about fraud, so they're going to report it, I guess. And then I have to go and now go figure out what situation is going on with my real ID. She said those are fake, and there's no way they could be fake. >> Where do you live in Illinois or somewhere? >> Arizona. >> Arizona. >> Um where was your restroom at when you were right here? They had to be bad. They said they didn't have a bathroom. >> Yeah, just We just got to get some information. We'll be done in a couple minutes. Misty, what is your middle initial? >> Uh C. >> Okay, what's your last name? >> Kerr. And how can it be fraud if I have my real What's their concern >> about that film yesterday. >> Pardon? >> They called us. They were concerned there might be some fraud going on. So, we just stood by. What's going on with these people? >> Okay. >> All right, miss. What's your name? >> Gabrielle. >> So, what was happening at Chase Bank yesterday? >> We had an appointment yesterday. >> And we missed it. >> And we missed it. >> Which branch? You guys were at a different branch yesterday. >> We know that. We know that. >> What was going on there? >> We missed the missus. I'm not familiar with it out here. I'm sorry. >> You're not familiar with what? >> The addresses. The streets. >> Do you know what town you were in? But you were at Chase Bank yesterday. You didn't miss that appointment. You were physically So, what happened? >> we were late. They said that we had to reschedule. >> Okay. So, what happened? >> And I didn't like the attitude that the guy had. >> You gave them a name yesterday. >> Yeah, we both gave our names yesterday. I'm going to deny that. >> Why didn't you go back to the same bank? >> Because he was rude. I even have her card. >> Can I have it? >> Yeah. She didn't say anything about that. If I would have known something was something wrong yesterday, I would have taken care of this yesterday. Thank you. >> All right. did. I >> I was almost killed. Okay, so if I run your fingerprints, it's going to come back to that name. >> Why would you need to run my fingerprints if nothing has been done done wrong? That doesn't make any sense to me, sir. >> So that's not what we've been informed about. So that's part of the issue here. And I don't think that you guys are being truthful. I don't believe for 1 second that you're 61 years old. >> I didn't see you last night. >> So why don't we maybe speed this process up and just kind of >> Am I being arrested? >> Tell me what your actual name and date of birth are. >> Am I being arrested though? >> Right now you're being detained pursuant to our investigation. But right now things aren't adding up, right? So Usually when things don't add up, it's cuz somebody's not telling the truth. And I can tell by your response that there's probably going to be an issue there. >> No, I just don't understand the situation. We've done nothing wrong. We haven't hurt anybody. We didn't make We didn't >> No one's accusing you of any sort of crime or violence, but So here's the thing. In Illinois, there's a law called forgery. If you have an altered document that is capable of defrauding and you present that in an attempt to defraud that's going to be a violation of that that section, okay? >> Okay. >> So that would be that would be something. That would be a crime. That's something that we have to investigate. >> Here's the other thing. You gave me the age wrong. You're not 60 yet. >> What date of birth did you get? >> I feel like someone who made it to a substantial >> It's funny how you had to forget the paperwork to figure that one out, and I didn't even do it on purpose. >> Well, here's the thing. I don't know if that's something that we want to be funny about, but >> actually it's not funny. >> It's a It's a pretty important hole. That's why That's why I'm telling you that it isn't adding up, right? There's a short way, there's a long way. >> I understand that, officer. I did a little I didn't do anything wrong. >> Well, that's what we're investigating. So. >> I have lupus. Is there any way we could be in the shade somewhere? >> Sure. You can stand right there. >> [applause] >> Yeah. Okay. years old. What? I asked her how old she was. She said 60. Yeah. And I have Oh, you have a photo? And that's what she presented to them. All right. Is it just her? The other girl didn't present anything? She just happened to be with her? Yeah. Yeah, it's really good. Yeah, it's class four. So, do you But the girl with the braids, we don't have anything to hold her with? Yeah, she gave me a number that out of 99 Sorry, it's a file. So, she told me this was her info. Okay. Which I don't know, you know. We could probably do Really sound nice really quick. Keep it real. Yeah. Real. She didn't get her ID, was Okay. All right. Good that. Yeah. >> You drive here? Any vehicle, sir? >> No. >> Okay. >> I'm going to come with you. >> Just watch your step. >> Sorry about that. >> You good though? >> Yeah. >> So, who are you guys to each other? >> Uh sister. I'm like too close. >> 10-50 85 and 12-38. >> Are you guys arranging for a ride? >> Yeah, but I'm going to go use the restroom and if I can now, and I'll call my ride. >> Yeah. Okay. So, if she needs a ride, you're going to come pick her up or whatever. >> I could call a ride. Someone will drive me. >> Okay, you take Uber you said or something like that? Okay. Okay. All right. Take care. All right, she's going to use the restroom. She's going to get her Okay. Okay. Yeah. Okay. Well, All right, I'll take my order. >> Yeah. >> Can I buy you anything else, sir? >> Good.