All right, Mackenzie, stand up for me. Everything you wrote on the statement is true. Tell me how you did it. >> Because I had some issues. >> Receipt will print till it close. She would pocket the cash. >> Did you write this statement or not? >> Yes, I wrote this state. >> You wrote the statement. >> What am I being charged with? >> Scheme to defraud. >> Police were called to a brand new Sketcher store after loss prevention discovered suspicious returns. But investigators quickly uncovered a much larger scheme involving fake refunds, cash being pocketed from the register, and a written confession. As the employee was being taken into custody, another discovery added an unexpected charge to the case. >> What can I do for you? >> We have uh someone being detained upstairs. It's an employee here. There were [music] lost wrenches. He has all his videos, all evidence there. So, I'll walk you up. >> What initially looked like a few questionable refunds quickly became an investigation into a much larger scheme involving multiple Sketchers locations. >> Are you the LP? Sir, >> I am. I don't decide on what happens after this. >> I'm like literally bleeding out. change my tampon asked and like >> not right now. Just give me a second. Okay. You mind if I talk to you? >> Yeah, absolutely. >> Uh so what's going on? >> It was brought to my attention that there was a suspicious returns taking place at another store, West Palm Beach Military Trail. They have cameras. So I was able to log into the system and validate that she was falsifying returns >> and West Palm >> at West Palm Beach and here. So she started over there from August to her last day there. Came over here, helped them with the new store opening with the shipment. store has been open since Friday. On Saturday and Sunday, we have fraud taking place as well >> at the other store >> here. >> Here. >> Yeah. So, it's been open for three days, two days of which already have fraud linked to it. Me and Helen, my auditor, came down because this is our domain. This is what we do. I went and talked to her, see what's going on, and she explained everything. She's having some difficulty with her mortgage and that's where the money was going to. >> So, as far as the stores in West Palm, you'd have to contact West Palm for that or either West Palm or >> two different jurisdictions. >> Yeah. >> Is this this is the report? This is the statement, correct? >> She wrote or you wrote? >> She wrote. This is her letter of apology explaining everything. I have all the evidence, but I guess I'll take it to West Palm Beach because part of it's yours, part of it theirs. >> So, as far as what happened in Gardens, what do you have? >> So, 9:14 and 9:15. These are the returns that took place here. This is why the invoice numbers are so small cuz the store is brand new. This was verified by our district manager. So, he was the one that identified that they're all missing in the inventory. These are the ones from West Palm Beach, all on camera. All these? >> Yep. I have a flash drive with everything on it. I'll give to whoever can I give to. But the amount that we're talking about related to you would be these numbers here. I can put some math together if it makes it easier. So, you know, it's not going to be me. >> It's going to be below 750. >> Yeah. >> Do me a favor. Raise your right hand for me. >> You swear and affirm everything you told me is the truth and nothing but the truth. >> Okay. >> Bring up customer sales shortly after that. Conduct the return as if they were coming back to return the items. So she would she would conduct the sale. They would leave with their merchandise. >> 5 minutes later, an hour later, >> 5 minutes and an hour later, she would >> process it. >> Process it like a refund. >> How did she get money out of this? >> Well, if the c the system thinks that a legitimate return is happening until will pop open, receipt will print till will close. She would pocket the cash. There was no merchandise ever coming back because she was typing them in manually. >> So she would take the cash out, put in her pocket. She would either keep the receipt or research the transactions for your electronic journal to find the transaction that was valuable enough to the child. >> Gotcha. >> And then proceed to conceal. Okay. >> Gotcha. All right. So, just to clarify, she would ring out the order. The person that purchased the shoes or whatever the merchandise, they would take the merchandise out the store. Hours later, hour later, short time frame later, she would put in and system a refund at which time the register would open and she would take the cash out and pocket it. Right. >> Gotcha. >> And just to I kind of put all the detail here. These are when the sales, the returns took place. All the sales took place at 12:00. So, give or take hour to 4 hours in between the >> Can you have video of this, too? >> No, because there's no cameras at this store. Only at this store. >> Camera. No cameras here. But this and these were all in Westb. >> Yep. Everything up until that day right here. The cameras were offline then. I had to put a ticket in to fix it. Came back online about 2 days after that date. And all these returns are all on CCTV. >> And then what is this? This is for the West. >> Yeah, that's for that. >> Investigators had already reconstructed the alleged scheme. Now they wanted to know one thing. Why did she do it? >> McKenzie, so what happened? What's going on? >> Everything you wrote on the statement is true. Tell me how you did it. Be honest with me. Tell me how you did it. What happened? Tell me what happened. Tell me what everything you wrote down is what you wrote on that on that paper that you showed me. >> Everything. That's >> what >> I never said yes. >> You never said yes. The investigation now moves from evidence presented by loss prevention to the employee acknowledging that she wrote the statement and admitting financial problems were involved. >> So that what the statement that he said you wrote that's not you that you have the pen sitting right in front of you. Just be honest with me. People make mistakes. >> You realize we're talking to you over here right now. Over there he's asking a question. Can you answer the question, please? >> Yes, I do realize that we're talking right here. >> Okay. So you don't have to stare at him. Don't look at him. >> I'm looking down the stair. Did Did you write this statement or not? >> Yes, I wrote the statement. >> You wrote the statement. So everything on the statement is true. Why' you do it? >> Because I had some issues. >> Okay. That's all I'm asking. It's for just to be honest. That's all. >> Oh, I know. I know why. >> So you have some, you know, some financial things that you So you So to help with that, you were doing the refund and I'm curious on how you actually did it. As police reconstructed how she allegedly turned customer purchases into cash refunds, the investigation ended with an arrest and another unexpected discovery during the search. >> All right, Mackenzie, stand up for me. >> I'm going to take a walk downstairs. Okay. >> Can I just say one thing before we do that? >> I got to say, Mackenzie, because it's just part of the job and it's part of the system, but at this point in time, the company has decided a copy of the storage. >> Yeah, I got that. You want to trespass? >> All right. Up to 18 months. 18 months. That's all we >> So, you're going to be trespassing from me here for 18 months, too. Okay. Gardens Bravo 43. >> Should I just keep walking? >> Yeah. Go ahead. >> Yeah. Your face. >> Bravo 43 Mackenzie. 10:15. >> Gardens. Bravo 42. Do you have a female available for pat down? >> All the stuff. >> Yeah. You can just take the bag. >> Do you have a car or anything here? >> No. Okay. I can go in here and grab that key. >> Yeah. Yeah. >> Where where would it be? >> Should be in that box right there. >> This one here? >> Yeah. >> You think so? Yeah. Right. Is that a zipper? >> Yeah. Unless 32 clear. >> Yeah. 104. >> Would it be anywhere else? Would be in small pocket. >> Yeah. You can >> This is all your stuff, too. >> Yeah. But I mean, you can just like get it back from sales or something. >> It would be great. So, you don't want these? >> Oh, yeah. I don't know. >> This is yours? >> Yeah. You need this? >> Yeah, cuz that say baker on it. >> Yeah. >> Yeah, I need >> We're going to have a female come pat you down and then when we get to the station, I don't think you'll be able to bring this either. >> What am I being charged with? >> Scheme to defro. >> Is that a bottable? >> Yes, you have. >> Was that No, >> I don't see. >> These aren't yours, are they? >> No, it was on that came in today. >> No, I didn't have them. The door was open. >> It should be in that bag. It should be good there. I don't think I need that. Thank you. >> Where's that uh print out? Is it still upstairs? Do you have a copy machine here? >> No, but you guys can take everything. >> I can take it. Perfect. Yeah, if you could grab that and the um the statement as well, but you probably need that. No, >> I got pictures of it already. >> Okay, perfect. >> Did you look by the where I clocked in? >> Clocked in? >> Yeah, I clocked in. You clock in. >> No, I clock in. >> Oh, actually, Jonathan. >> Um, never mind. No, I didn't clock in this morning when I got you. >> You didn't clock in. >> What do you use this for? >> That That's not It's not for >> So, what do you use it for? >> That That was a piece of a fucking blunt wrap that came out of like the It holds the blunt wraps, the associate joints. >> This um You need Well, you don't need this cuz it's not your jurisdiction, right? >> The West Palm. Yeah. If if you don't have video footage of here then So what are these exactly? >> This is her info so you guys know where she lives and all that fun stuff. But this is typically law enforcement would prefer to see the receipts in a EJ form versus an Excel document. Makes it easier for you guys to understand what we're looking at. >> So I just print that up for you guys. >> All these are >> Yep. These are blank statements in case I needed more. But all of those are the receipts in question. >> Well, all that stuff. >> If you leave it, McKenzie, >> you won't be able to come back and get it. You have to send a family member. >> I lost you. >> I know this is a stretch, Mackenzie. But if you find the keys at a later date, will you be able to bring it back to the store? >> I can't come back here. >> Send a family member. Bring it back to the store. >> Yeah. Has to be sitting by my front door. Like, I must have just locked the door and took off. >> It is still considered company property. So at some point in time if you would have someone come back and bring it appreciate that >> cuz these correlate to >> Yeah. So it would be the value. >> Well that's where Yeah. organized crazy. I don't want you to pass out. This should just slow the whole process now. I can't change anything. >> Spend your day is quick. It'll be an hour max. Female officers don't find anything on you, right? >> No, I have my phone in my wallet. >> There's stuff in here that you won't be able to take with you. >> Can you just use everything? But I need that pad. I need >> these pads. >> Yeah. >> Yeah. You'll take >> This is fine. This is fine. Um it's it's liquids and stuff that you won't be able to take. >> Everything my medicine. >> So like this you won't be able to take. >> DSM is a bit concerned with the customer seeing someone walk out in cuffs. Were you able to take her out the back? Are you guys for that or >> if you're not, I'm completely in support because I still want to send a message. But he's he's worried about the customer seeing brand new store open up and someone's already leaving handcuffs. >> Yeah, we can do that. >> How do you use this before we work out? >> Cuz I lost it. >> So if I test this, it's not going to come back with cocaine. >> No, it's not going to come back for cocaine. >> I don't do cocaine anymore. >> You don't do it anymore? >> No. My car charges. >> Okay. So what's You have a You drink a mini drink with this one? No. >> Now, what do you use this one for? >> I don't know. >> You don't know? >> I'm going to tell you right now that >> you say there's nothing on you, >> but if there's something on you and we don't find it and you get taken to the jail, >> it's an additional charge. >> I do it from >> Can you tell me something? >> Yeah. >> What's What you got? >> I don't want to say your wallet. >> All right. Yeah. Come on. I can't close it all the way. >> I do have something in my wallet. >> You have stuff in your wallet? What do you have? >> It's fol. >> Fentanyl? >> Yeah. >> Okay. But please I'm sorry in front of them >> and this can wait for you outside. Yeah, for absolutely appreciate the honesty. >> Yeah, just safety concern. >> Yeah, thank you. Hello. >> Hi. Thanks for coming. Of course. >> Which pocket is it in? >> It's the right one. She does have fentanyl in her in her wallet. >> So, what is it in? Is it in a tube? Is it in a bag? >> A bag. >> A powder. >> Yeah. >> She had just run out like a minute ago. No, I think he's going to grab some. >> Oh, okay. Yeah, before I grab it, I don't. >> Yeah. Do you have a I don't want to use the sketchers bag. Do you have like a like a paper bag or anything? >> The sketch bag any different? >> I wouldn't touch anything. >> I have some here. Earrings take out. >> Uh, yes. We'll take all that stuff. >> Do you have anything in your back seat? >> What's in this pocket? >> Okay. So, we're just waiting for a plastic. I have one in my car. >> Yeah, he's bringing my car around. I have one. >> Okay. We are just being cautious >> cuz you're going to throw this away anyway. >> Mhm. >> Is this where it's in? It's in here, you said, right? >> Yeah. This stuff is not going >> there. Thank you. >> Yep. Need to go under it or? >> Yep. Yep. >> Under this one. >> Yep. How long you been using fentanyl? Been a while. That stuff's bad for you, man. You have a battle in my head over here. >> A battle in your head. Yeah. It's I mean it's not I couldn't imagine it being I don't know personally cuz I've you know I've never done it but could imagine it's tough the battle the battle between you know fentanyl and knowing it's not good for you. >> McKenzie Pitcock was taken into custody and charged with scheme to defraud after investigators alleged she carried out fraudulent returns at Sketcher stores and caused more than $1,700 in losses. Officers also found fentinel in her possession during the arrest. 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