Hello. So, what's going on? >> I want you to arrest her. >> Okay. Slap my son. >> Okay. Are you the >> I'm the owner. >> Okay. Okay. Okay. So, what happened? She come down here last Friday and she ordered 8 yards of rock. >> Okay. >> You can clearly go over there. Hang on. >> You can clearly go over there and look. Watch. Y'all walk over here. She ordered 8 yards. She's trying to say we only delivered her five. No, we didn't. We delivered her eight. She wouldn't know 8 yards from 5 yards. We're not cheating people. 3 yards are raw and we delivered cuz she first she was trying to say we only delivered her 5 yards, which we did not. We loaded it yesterday and delivered it. We delivered her 8 yards. brought himself insane. Who comes in a business and slap somebody? >> Yeah. Yeah. >> Okay. She ordered this rock. >> Okay. >> It's inch and a quarter minus. >> Okay. >> We call it inch and a quarter minus for a reason. Because there's pieces that are inch and a quarter and smaller. >> Okay. >> Do you see all these little pieces in here? Yep. >> You see those? >> Yep. >> She come down Friday. herself on her motorcycle, walked around for an hour. She picked this rock out herself. She's saying all the rock on top of this gravel was this size and she had no idea that these little bitty tiny pieces were in here. Now, can you see the little tiny pieces? >> No. >> Yes, you can. And it's also called inch and a quarter minus, which means it's inch and a quarter all the way down to this little bitty stuff. >> Okay. >> Okay. So she thought that we should do something about it because there's a bunch of little stuff in it. You looked at it, you picked it out and it says inch and a quarter minus. And I told her, I said, "Ma'am," I said, "That's why we call it inch and a quarter minus." It's unfortunate for us when we get it that it's got small stuff in it, but we pay for it that way. And that's she was not happy. Okay. And so finally, and she had ordered a couple more things that they hadn't picked up yet. So, finally, after about 10 minutes of her sitting on and on about how this stuff had small stuff in it, and she didn't know why, we didn't tell her that there was small stuff in it. Well, because it says minus and you can see it. We're not I'm not a babysitter here. And she just And finally, I told her I said, "Ma'am, what I'm going to do is I'm going to um give you your money back on the stuff that you're whoever it is hasn't picked up yet. and I'd appreciate it if you wouldn't come back to my business if you're not going to be satisfied. Okay. She gets her phone out and she starts recording me being very vulgar and I said and she and she's saying, "Well, you should have told people." I said, "The sign says minus." I did warn people. That's why I've got it. I've warned you that it was minus. And I said, "Please quit recording me." She wouldn't quit recording me. So, I went over there and I opened my door and I said, "Please get out." She would not get out. So, I walked over there to her. I did not touch her. I said and I pointed at her. I said, "Get out." And she got up and she bowled up on me like got right in my face. And then my son jumped up from the desk and he come got in between us and uh because she was starting to hit me. He got in between us and he did like this. He put his arm up like this to keep her from getting any closer to him and away from me. And she slapped him. >> Okay. Is that the one that was just here? >> Yes. >> Where did he slap where did she slap him at? I don't even know. Well, all I know how old is he? >> He's 20. 19. He's 19. I mean, he I don't know where she left. All I heard was was a a pulp. And he said, "You hit me." And she said, "You hit me first." He said, "I didn't touch you." >> Do you have cameras or anything on the inside? >> No, not on. You give her your statement. >> Where did she where did she hit you at? >> Oh, just on the arm. >> Okay. Are you wanting to press charges against it? You just want her banned from coming back on the property? >> I'm not pressing charges. I mean, she's a woman. Like, I'm I'm not going to >> We're >> The only reason why I got like I I did push her back with my arm, but that's cuz she was about Yeah. And I wasn't going to let her hit my mom. No. So, I just pushed her back like that and she then she didn't hit me then and then she kept putting her phone in my face trying to video me and I was I just stayed I had her kind of in this corner here and I wasn't letting her get near my lock >> and and then she kept putting her bone in my face and I was just trying to shoot the phone out of my face and then she hit my arm. >> Okay. >> So, I was I mean I don't know if charges she's a woman like it was a man that hit you know. >> Well, just cuz she's a woman doesn't give it right to for her to put hands on you. Yeah. >> But I mean that's up to you if that's what you if you don't want it then we can we'll ban her from the property and go from there. >> I want her arrested. I want her arrested. She can't come on property and act this way. >> I'm not pressing charges. >> Yeah. I want I want to press charges on her. >> Even if with him not having injuries, I can't it'll have to go through the warrant process cuz he doesn't have any injuries on it. So I can do the report. Um, >> if you don't if you don't press charges on her, she's going to go get on Facebook and she's going to be trashing us. >> Well, she's probably going to do that either way. >> Yeah, but at least at least this way we could say, well, she you know, she slapped him and there's a warrant and Yeah, I want I want her to get a warrant >> and I want her banned from this property. >> Let me get my notepad then. Hang on one second. My other notepad. All right. So, you tell me your side. I get bye-bye. Go inside. That's what I was doing. >> Okay. >> I know. Just go inside for a second and I'll be in there. >> You smell. >> Huh? You smell? >> Okay. >> Tell me. Okay. Tell me what happened. >> Came in quite disappointed because I got a delivery of that yesterday when that's what I was expecting. Um, pretty uncool. 8 cubic yards of that. Most of it is. Well, I mean, she showed me the the thing that she got it from. So, it has big and little rocks in it. >> Unfortunately, when I came, I was brought this and they were all sitting on top like that. Okay. >> So, that's kind of >> Well, I I'm just going to put it out here. They didn't go and handpicked through all of that to give you just it was it was underneath. You know, it was kind of a little bit of false advertising what is sitting on top. The guy who delivered it said, "Yeah, the little scubble sits underneath and you don't see it until it's delivered." And I'm like, well, I deliberately it's smaller than P. >> Okay. >> P. So I was just like, so she's just in there arguing the tasks saying, well, there's nothing we can do about it. That's how they deliver it to us and everything. And I said, so don't they grade it? I said, don't you look at it or or you couldn't have sat down and said, you know, when I'm holding these stones and everything, well, most of it is going to be like that. I said, could you have not just said that to me? There's a sign out there. And I said, "But yeah, but in all good faith, you couldn't have just said, you know, that I was going to I was getting this kind of crap." >> Okay. >> And at that moment, she just jumped up and started yelling and screaming, "Right, that's it. You just get out of here. We're done." And she's just yelling at me. She's standing up. And then she walks over to me and I'm still sitting down and she's in my face and she's just yelling at me. So, I stood up and I said, "Listen, you don't want to be getting aggressive with me." >> Okay, back up for me. >> Yeah. Well, it was like that. >> Okay. >> Sorry. And then and at the time, while she's yelling and screaming, I had my camera on, but I didn't. It wasn't pressed. It didn't work. So, anyway, so her son jumps in between and tries to manhandle my my phone off of me. I slapped him like like that. Okay. like that. But he had pushed me like that away. >> Well, he said he was trying to push you out of his mama's face. So, I mean, I don't again, I wasn't here. >> She was in my basement. >> Well, apparently she said she asked you to leave several times. Did she ask you to leave? >> Yeah. I wanted my money back. >> Okay. Well, that's a civil issue. But here's the deal. If she wants you to leave, this is her property. You would have to leave. I mean, >> she she told me she was going to give me my money back, and then she didn't. >> Okay. That's going to be You'll have to take her to court on that that aspect of it. So, let me get names and stuff. Hang on one second. Do you have your ID on you? Okay. >> You I mean I'm just going to say you do realize you can't slap people, right? >> He does realize that he can't grab my phone out of my >> He didn't He says he didn't grab He held his hands his whole way. >> No, he had his hands on my phone. Sorry, I'm standing too close to you. Sorry. No, he had his hand on my phone and he had someone out like that. >> Okay. >> And I said, "You you don't be touching my phone. You don't touch me." >> Is this your address? The >> Yeah, sure. >> Okay. >> I can't write today. Apparently, I can't spell today. >> I still I still need my money back for the other stuff. >> Again, that's going to be a civil issue. You will have to take her to court. I can't make her I mean we don't get involved in Listen up yet. >> Okay. Again, I can't make her do any of that. That's all a civil issue. Okay. You'll have to take her to court for it or whatever it is. We don't get involved in any kind of money dispute, civil issue, anything like that. Um and I'm going to let her know the same thing. Now, if she actually will give it back to you right now, then that's going to be on her. But I can't make her do that cuz it's all civil. So, we don't we don't get involved in civil issues. Okay. Oh, well, I'm just going to send my guy down there. He he can get the stuff that I paid for. If I paid for it and I've got my receipt, then >> Well, I mean, absolutely. >> Yeah, I'll just send somebody else down to get it. She told me in there that she was going to give me my money back. She didn't care about the my guy coming over and getting it. >> Okay. Well, let me I'll find out for you. Hang on one second. Can you in the back in that little thing that my seat thing sitting on? It's a black thing. It's got a whole bunch of uh when he just did that. >> Got a whole bunch of file folders and stuff. Will you open that up and get uh three um statement forms that's all tagged in there? And then I got um clipboards and stuff. Everybody's going to have to fill out uh >> Okay. >> Yeah, we're it's going to have to go through the uh cuz I want to get he injury. >> You're lucky. Don't make it worse. Don't make it worse. Don't make it. Don't make it Don't Don't Don't Don't say nothing that I'm going to make you have to go to jail for it, too. So, let's go in there and let me get y'all's information. >> It's not worth it. And I will. Now, she said something about >> Yeah. >> Be the be the adult. Be the adult. Be the adult. >> She's lucky I wasn't here cuz >> um she said something about she somebody there's she's got other stuff she paid for. Are you okay if somebody else comes and picks it up? No, I don't feel like she's not getting anything here. You're going to have to refund the money cuz you can't keep the money and not give her the property cuz then you're going to get yourself in a bind. So, I don't care how you do it. If you don't let her come pick it up, then you need to refund the money. >> Oh, I already told her I'd refund the money. >> Okay. Cuz I told her I told her that I think she's still over there mouthing. Let's go in there and let me get y'all's information. I told her before when before she started screaming, yelling, and uh cussing at me. I told her I said, "Ma'am, I will refund the money for this." I get out of my car and I said, "And then I asked you not to come back to my property." Then she went the dirt. >> Okay. So, as long as you refund the money, then that's fine. But just don't not refund the money because then you're going to get yourself in a pickle. >> Well, I was I already told her. >> Okay. And I'll let her know that you're going to refund the money. >> I have to have her card to refund it. She paid it with a card. >> Okay. Let me see if I can get it from her. >> If you get the card from her, I'll refund it and give it to you if you can get Okay. So, just out of curiosity, what is she saying over there? >> She's saying that you when she was upset about the rock, she was she said that you first got in her face. >> I did not. I told her >> again. I mean, I wasn't here, so I don't know. Um, and then that's when she said your son went to grab the phone. >> No, he just Okay. All right. Let me go see if I can get her debit card real fast and then I'll come right back to you. >> No, they're in there. It's supplement. It should say supplement. It should say supplement forms. >> Do you have your debit card? Cuz she says if you give me the debit card, I'll take it in there and she can refund you the money. >> So, was that a square? >> I didn't even actually hear him. >> That bald guy just yelled out to me, "You're lucky." He was standing right there. >> Oh, I was I'm sorry. I was talking to her. I wasn't even paying attention to me in case you're you're you're lucky. >> And technically, no, that's not actually a threat enough to actually for charges, but if you want uh your refund, if you'll hand me the debit card, I'll take it in there and have her refund it. >> And then I'm going to cancel the other order with my credit card company. >> That's the one you use? Okay. Are you talking about the rocks that you just ordered? Okay, but here's the deal. You can't do that cuz then you you can you would have to give all those rocks back because you can't cancel it and keep the rock. >> Okay. All right. All right. So, here's the cord she says she used. Okay. So, here's what I'm doing. I'm returning $1.99.26. >> Is that the two things that she hasn't gotten yet? >> 2 and 1/2 yards of oversized waters chips. So, that's the price for the water super chips. That's the pack. >> Okay. >> And then here's the total. >> Okay. Do you have an ID on you? I'm going to need your ID as well. >> Okay. Yeah, this doesn't go in immediately. It's supposed to take 48 to 72 hours. >> I'll let her know that. Is your address the San Gwyn? >> Yeah, stay with my home address. Yes. >> Okay. What's the phone number for you? So, I'm going to have y'all fill out a statement form of what happened today, and it's going to just go with the uh There's your driver's license back. It's going to go with the report. >> The thing he doesn't want to uh press charges because he's in college, and this is probably going to be right in the middle of school. He's not in a major. So, if we don't go through with Can we always withdraw the charges if it's going to be inconvenient and they'll have to show up for court? >> I mean, it's Yeah, if if that's what y'all want. U But if you're going to do that, I wouldn't go the route that you want to go right now then. I would just tell her that she's banned from the property and if she comes back on the property then she can be arrested for criminal trespass if you want me to do that instead of going with the charges. >> That's the best route to because whenever cross country comes around I'm gone. >> I don't blame it cuz I mean how old are you? 19. >> I'm 19. >> Yeah. >> It's up to you guys. I'm not going to sit here and persuade you either way. But if you don't want to go to court or you know that you're probably not going to be able to make it back to court. I don't think it's really going to make it make a difference really cuz I mean >> the only thing is is I want her to leave here today thinking that she's you know you slap that's not okay with you. >> Well I I I've explained that to her. I mean that's she can't touch somebody just because somebody's blocking the way and all that. She should have just walked out and left and then went from there. >> Okay. So then she leaves here and then she goes and press charges on us and we didn't press charges on her. Then what? >> Then you can always come back and press charges on her. Just cuz you don't do it today doesn't mean it doesn't happen. I mean you can't come back and do it. >> But I mean I'm not sure what she's saying on it. I don't really see where she has uh any kind of way of pressing charges cuz >> that's what I'm saying. Like how >> you saying it's going to be here say or he said she said so that's where it's going to be at. >> She's got a video. >> No, she said it actually wasn't on her camera. >> Oh yeah. Conveniently. >> I don't know. >> Conveniently. >> It's up to you guys. If y'all want it, I don't mind. I can do it. If you rather not go that direction, then it's then it's always come back. >> Okay. So, what my question is, if we if we go ahead and press the charges today, can we go and drop the charges and not have go to court if for some reason he can't make it? >> I mean, always, yes. Um, but I'm telling you, I wouldn't go that route if that's not the route y'all wanting to go. >> Yeah, but I don't know. If he can make it, that's the route I want to go. >> The problem is if he doesn't want it, he's an adult. He can say he doesn't have to. He doesn't want charges. >> I know, but he's going to do what I said. >> Well, no. Cuz I mean, if he doesn't want it, you can't persuade him to do it. That's what I'm getting at. >> I'm not going to do it. >> He's an adult. If he was a minor, then yes, you can go, "Okay, I'm his mama. He's a minor. That's what I want to do." Again, just because she's a woman, I don't want you to think because she's a woman that she has a right to hit you. She does not have a right to hit you. Okay? So don't think that just because she's a woman, if I hold off and slap him, he's going to slap me back because just because just because you're a woman does not make it right for anybody. >> I mean, she would have like probably closed fist, hit me in the face, but I mean, she just >> Okay, it's up to you. I mean, you're the one that got hit. >> Yeah, I think uh I don't think I'm going to I don't think there's any reason to. >> But I can tell her she's banned from the property. Okay. And I will let her know that it'll take um you said 24 to 48 hours. Yeah. >> If her if her husband comes down here, I don't know what he looks like. >> Well, I'll explain to her that her husband and her are banned from the property. Okay. >> And that you refunded the money back to this. >> They're insane. Like I honestly, you know, I've had issues with customers down here before that, you know, just I've had another woman like her uh before, but she actually scares me because she's a little bit. >> She's quite a bit larger than me. >> Well, not not even just that. I'm not worried about like her like her, you know, her doing something to me, but more like I don't know what her and her husband are capable of. Like will they come down here with a gun or something? Like she's she >> I'm going to explain to her they are not allowed on the property. They >> I don't mean nothing. >> Well, no, but if they come back then just lock the door. Call us immediately. >> Her husband was not saying >> I can get his name and go if he comes in here to do something. I'm not playing. >> Yeah. I don't I don't know on that one >> that it doesn't matter if you press charges or not. >> I said last time I know that. I know that. But that's what I'm I'm not saying that they can do anything about it. I'm saying I'm concerned for like our safety against them because like I said, I've gone into it with customers before, you know, and not been scared that they were going to come back and do something. But she's a little bit out there. >> Well, I mean, if you do that, I know out there. The only thing I can tell you if he does come up and just call us immediately, lock the doors and call us. >> Have to look. You just got to watch closer. >> Yep. But if y'all need to call us, if you change your mind, if you change your mind, you can always do it. Okay. >> I think that's the better. If I if I change my mind, like if then I can call like this isn't a done deal. >> No. If he changes his mind later this afternoon, call. We can take the report over the phone. Um, since you didn't have any kind of redness or injuries, we can do that. I'll have the information. I can pass along to our night shift if you decide later this evening that you want to press charges. >> Yes, ma'am. >> I will let her know and her husband and tell her husband that they're not allowed back on the property and that she's supposed to be refunded. >> All right. You need anything, call us. Okay. You're welcome. >> Okay. So, as of right now, they're not wanting any charges. Okay. Would you be lucky I'm not pushing her charges? >> I mean, they didn't hit you. So, that's kind of where we're at. >> They are Listen to me. Listen to me. Listen to me. >> They refunded you. You don't have to finish filling that out cuz they're not going to press charges. So, we're not doing a report. >> She did refund you the money. She says it can take 24 to 48 hours to go back on your card. And that is normal. Um, >> that's multiple amount. That is amount for two things that you're supposed to pick up this afternoon. I don't know. Again, you'll have to go if it's discrepancy on it, you will have to take them to court on it. Okay? So, here's the other thing. They do not want you or your husband back on the property. Okay? >> I've never met my husband. >> Well, I'm just letting you know. She didn't say she has. >> Don't worry. >> Okay? So, listen to me cuz I tell this to everybody. If you come back on the property or your husband comes, I'm not saying you will, but if you do, you can be arrested for criminal trespass. Okay? >> So, if you have any kind of discrepancies on moneywise, you will have to hire a lawyer and you will have to um I'll take trash. Um you will have to >> get a lawyer and go through court. Okay. >> Oh, yeah. Yeah. No, no, no. I I uh totally agree with that and everything. And um you know, same is said with them. um her husband threatened me. That was a veiled threat. >> It's actually in the for the statute of Arkansas. It is not a threat. >> Yeah. >> Um he didn't actually say he was going to harm you. >> But that's why I said a veiled. >> Yeah. So best thing is right now is everybody just kind of go their separate ways. Um >> I agree. I agree. >> And then kind of let tempers kind of fall down and stuff. So I agree. >> Just go with that. Just make sure you don't come back. Okay. >> Yeah. Yeah. Yeah. go find me somewhere else to get my stone now and just >> I've got eight 8 cubic yards of useless >> crap in my driveway now that's going to wash away with the next rain but >> well I'm sorry. >> No, you're all right. Well, thank you so much for coming out and being so understanding and everything. >> I hope everything works out for you. >> Yeah, yeah, yeah, yeah. I do. I'm just telling him this isn't the first incident of exactly the same nature that this woman. She It's on Google if you want to look. She did exactly the same thing to someone else. If I had read that before I came here to buy, I wouldn't have got caught here, obviously. And she apparently did exactly the same thing. It's all there on Google. I'm like, really? So, I was half expecting her to explode, but not quite in the manner that she did. >> Okay. >> So, >> we'll wait on you to leave and then we'll get out of your hair. >> You're good. >> You're good. Welcome to the buddy. All of my stuff is going to go out of here. Everywhere up there. >> What the what the I'm not sure if you normally use this one, but >> yeah. What the world? These don't really work that well. This one I don't use anymore. >> We got to figure out another way for this cuz if not falling down my radar. >> Yeah, but this one ain't as great as what I like cuz it falls down. forms I need to get with you and you show me. >> Oh yeah. For I need all that good jazz. >> Yeah.