they said that you're requesting an officer I've just need a complaint form okay what for to file a written complaint okay let's I'll deal with that when I've got the complaint form okay what is the complaint about I don't feel comfortable giving it to you at this time I'm just asking you to give me the form [Music] I could do that hey thanks a shitty yeah just something I just noticed there's already cameras in here so you know they said it's not nice to film people without without their permission I said oh you know I didn't bother the ladies you know I understand we're just kind of coming from yeah so I thought maybe we can get to work taking the cameras down then what do you think taking the cameras now yeah these ones right here cuz she said it's not nice to film people without their permission I know those cameras are gonna stay okay I just you know what I mean just another building yeah yeah his cameras are there buddy oh yeah no it's just based on her logic I thought since it's uncomfortable I guess for people to be filmed without permission yeah you can get mono glad you came out to talk me I was getting bored okay sure cuz I'd like to know everything you know yeah yeah let me know what you think man all right three officers circled my vehicle and my home for a few minutes the next morning the trailer had a flag it was a screw in the tire did they do it oh I don't know but they were circling around it you like it looks a lot like one of yours but you guys drive up that Tahoe's a lot huh but I've got a flat I don't know if I've got something in the tire or if the cops let air out of the tire I'm gonna go fill it up and see how it does I mean I've got Jack's I've got a spare you know typically only I only stay for about 20 minutes but at this point I think I'm gonna go camp out in the lobby and make sure that there's not any other every a [ __ ] here cuz that was some serious intimidation attempts there a complaint form complaint form you know what there's a computer right over there that's irrelevant okay so there's no form it has to be done on the computer over there or can I go what's that okay so whatever form is on that computer can I get it on my computers that online is that what you're telling me okay what is it do you write it down for me I'll remember that for about four seconds okay okay and how do you how does the Department go about processing complaints here on officers okay all right cool thank you YouTube you get this computer here police Don Oh Marilla about God after a few minutes of trying to figure out where this complaint form is online we realize it's not there I can't find where to file a complaint against an officer on there I would think it would be one of the main headings you know well I imagine some of its I imagine people wouldn't file complaints if they can't find out where to do it I mean I looked but it's I don't see anything if he wants to bring me a form then sure yeah you can have it all up and by an officer you mean maybe he'll be tenant ok ok ok no I'll tell them what to bring me then I guess ok thanks so I typed in the search officer complaint how do I file a complaint about an environmental nuisance I mean it did how much more keywords could you possibly use how do I file a complaint about an on-site sewage facility how do I file a food establishment complaint drainage complaint if you have a complaint concerned police services including a complaint against an officer or a complaint alleging racial profiling you may let us know about your complaint in one of these ways you may contact the officers is supervisor by phone call 806 three seven eight four two three one to speak to a uniformed vision supervisor you make a complaint to the Amarillo Police Department internal affairs investigator in person by mail or on the phone Internal Affairs Office is on the fourth floor of the police department there's the address and the telephone number Amarillo Police Department is committed to fair and equitable treatment of all persons we investigate all complaints and allegations and strive maintain a professional and well-maintained staff of employees and here's the here's the threat Texas law requires that all complaints against officers be in writing and signed by the person making the complaint filing a false complaint against a police employee is a violation of the Texas Penal Code section 3702 if a person knowingly and intentionally makes a false statement under oath or swears to the truth of a false statement previously made under oath a person may be found guilty and punished by fine up to four thousand dollars can find man in jail for up to one year or by both fine and imprisonment what if cops make false reports what happens to them nothing so the answer is no there is not a complaint form online yes sir they said that you're requesting an officer I've just need a complaint form okay what for to file a written complaint okay let's I'll deal with that when I've got the complaint form okay complain about I don't feel comfortable giving it to you at this time asking you to give me the form every time you tell me something a big attack well I want a complaint form [Music] okay right now if you go through internal affairs okay so there that it's it seems as if it's conveniently difficult to for me to file a complaint in a way that's comfortable to me well that's just the process right if you have a specific complaint I can address right now well like I said I would like a complaint form then I could take it and fill it out write it out get in touch with Internal Affairs directly but I really don't have a desire to I mean you guys are intimidated to me so okay right all this nursing yeah well I told them I need a complaint I didn't ask for three officers to come and surround me with guns and you know I'd you asked to speak to a police officer well writers come in pairs I understand what they told you this they call supervisors okay that's why you have three officers okay okay I understand what they told you I asked for but what I asked for was a complaint form not oh we can go on a show what's your name sir sergeant finsterwald can i how do you spell that key spell out for me please if st and what's your badge number seven six seven six six HBO man name please Oscar wheeler officer wheeler and which imaginary thank you sir no sir Leonard off says number one four six six okay thank you guys yeah I mean I'd like to file a complaint that I'd like to in a way that's know what your new is to entice us to Oh see this is why we're people like me are uncomfortable fine filing a complaint it's as simple as you give me a form up into so many departments before we're all you do is you hand me a form you want and I walk away is this a test you're testing us it's well if it was you'd be failing oh you know what standard by the people's standards you're making it very difficult look you're telling me that I need to jump through some hoops to file a complaint is that right to speak to internal affairs oh okay where are they okay with a wire if I need to file it with internal affairs then what are three officers who are not internal affairs doing here because I can tell affairs works business hours if there's a specific complaint that I can handle right now that's what we have launched you the supervisors okay I'd watch a specific complaint and I could help you right now if you want to speak to an internal affairs investigator they work business hours Monday to Friday is on the fourth floor yes yes it's very simple I know but suicide understands how a heck of a lot better about the laws on how they're supposed to be handling complaints and complaint forms I thought I mean I've never been a department that doesn't just hand me a form just I did just haven't dealt with this before I wanna see if I could probably find the form that they would give you rest yeah that's that's all I've been asking for okay that's it that's it then and then you know maybe in the future we could make it easier for the next guy and just I mean I'll take that up with Internal Affairs in my high res we do by your standard whatever it is you're saying it's unfair difficult well that's not the consensus has reached in Amarillo by the police that investigated themselves so you guys are okay with your own process did you ask the people making complaints if they're okay with it yes okay cool I'd like to see that too then I'll look it up though I'll see if so is it can I find that in records yeah okay but you're telling me that there are numbers for satisfaction on complaints filed with the Department I'm just saying you're making a lot of claims I wouldn't even ask all these questions but you're making a lot of claims so I'm trying to verify I'm sure if you look it up you'll get those numbers but what I'm saying is we have not received many complaints that this is a difficult process okay I think a lot of people kind of just go with the flow because they're scared let's uh speculate this is it is definitely a speculation now I've made a claim yeah definitely that's what I think that's I'm gonna make that claim yeah I think people kind of just go with the flow and like I said though we can get it for me that may be true yeah but we got to get that feedback right yeah I mean you guys have been decent today too I'm really and then you guys think I just come here to start crap I mean you guys are just walking a fine line between being awesome and being you know I don't even know where you guys are at really you're confusing the hell out of me but there's a few simple things that I that I come came looking for I would have been gone a long time ago I had some issues though now I just simply need a complaint form you kind of treat me like I'm trying to cause a problem or or something we don't we know what you know what you're trying to do and that's right there that statement right there tells me that you don't have any clue we're making similar statements that I've heard the password by verax I'm really talking to officers that's you know and if we can yeah yeah yeah I got you if we can have a conversation I've seen then that would be awesome because when I make that statement I believe it yeah and so so when when police officers lights turn on behind you yeah driving that's not that's not comfort and safety that most people feel when I talk to individuals they tell me it's a little bit of anxiety so I mean I'm not trying to exaggerate something here it is genuinely I mean when you guys come around there's a difference between anxiety I'm all about anxiety and the fear and I think it walks it aligned I mean I've seen that line Teeter over pretty pretty easily where I go from you know just being anxious around some people who I don't have that that anxiety and that fear with people in other professions I don't have it when I go to the doctor so maybe some people do yeah I don't have it you know when I go to the grocery store with the clerk right what I do with you I'm starting to calm down a little bit here as you're talking to me like a human being and and stop pretending that I'm trying to do something here that I'm not afraid you the problem is you're kind of just you guys are just brushing off things that I believe are serious issues that I wanted to take care of yeah and it's that simple that's really all I wanted yeah that's really all I wanted in and when I first came in this what are the issues that you're looking to solve you know what like I told him we're in call this okay and you guys seeing people coming around doing this stuff before filming police departments now all we're looking for is that you get it respect our rights and we move on and we go on our way all right to film our public servants people should be able to film especially on traffic stop when you come and contact us to me that's the main goal is that when you come in contact me and I start filming you you understand I have the right to do this okay so I just came out here to do that today me you guys were wonderful the the gentlemen the sergeants seemed like he was wonderful when he was right here we were having a conversation and then he tried to pull some intimidation tactics on me now I know what it is all right you know what it is at the there's 733 people watching now there was 500 earlier what had happened they know what he was doing they know what you guys were doing um and you know that's fine it wasn't illegal it wasn't you know well now I need a complaint form and then and then from there I'll get with higher-ups on trying to make sure that come point complaint forms are easier to get ahold of that we don't have to stand here and talk for 20 minutes about getting a complaint form and if that makes the process easier for the people then I'm all for it no it's not we're not here to make that thing like that situation difficult I'll be honest with you people don't regularly come down and just ask for the form after hours so yeah I understand if it makes it easier than this it's it can be intimidating to though when we ask for form and you guys want to know what wait a minute what do you want to complain about and then well I feel like my words are gonna get twisted or maybe I'm not gonna say something right because then maybe flustered or whatever and my words are gonna get taken and used against me when I asked about the complaint is this a complaint that we can address right here right now where is this something that that's is gonna have to go through our like internal affairs well I'm sorry what kind of complaint it is okay because if it's a it's a minor complaint that you just need to speak to a supervisor with their self okay yeah I'll or jito and if it's something that you know needs to go further than that that's where our eternal affairs yeah that's why that's why okay that makes sense to me then but you know from my perspective it's like wait a second is he trying to figure out whether he thinks my complaint is legitimate enough for a moment or is he just trying to blow me off and get me out of here without any paperwork filed you know yeah we have a bunch of different people various different things and some are minor that can be handled just by talking to a supervisor some because we want to get some information that's part of my job is to handle complaints so that's all I'm asking those questions gods with you like I said a lot of people come to asking for a complaint form it's really not the way standard way but make good point maybe we do and I just don't know you know this part you would just fill out down here and this is all your this is information this is the narrative explaining what happened okay and then part of this will probably be filled out by the internal affairs investigator okay if you speak to them so like this is basically an affidavit just describing what how the incident happened okay all right well like I said that's probably decent criticism right there just having the form available so yeah I'll definitely yeah okay I mean I was gonna give you a hard pass before things kind of happen well and that's you know honestly I don't see that as much with the bigger departments and the reason is because everybody's got different personality yeah let's all have an awesome interaction in the lobby in two seconds later I walk outside and somebody old [ __ ] in but one of the biggest things I look for though is good interactions with the higher-ups yeah if I have a bad interaction with an officer that happens yeah but when I have a bad interaction with the lieutenant or or sergeant that's when I really think that there's gonna be there's always trying to work on me - let me try me - I could do better on what I'm doing here yeah all right appreciate Thanks have a good one guys - it's on YouTube right now we're live on YouTube all right guys so it was brought to my attention that even after this interaction a lot of people contacted the department to make complaints after they saw the first part of this video even after it was made abundantly clear that you cannot make a complaint online amarillo police department staff and personnel continue to tell people that you can go online to make a complaint this video was recorded on October 31st 2018 a handful of people watched it live but after the livestream it was set to private and the edited version of the first part of the video was not uploaded until the end of January 2019 I think that the video made it abundantly clear to amarillo police department staff that their complaint process is insufficient they have been given three months to make changes but have failed to make changes and are still giving people false information [Music] about how the complaint process works you can contact the amarillo police department about their complaint process at 8:06 three seven eight three zero three eight