Viewer discretion is advised. >> On March 27th, 2024, the Rosario family's quiet queen's apartment became the center of a tragedy that would spark outrage across New York City. >> What's up, man? >> Did you call? It's not my brother. Brother [ __ ] Yeah. >> On who? >> Himself. >> Hold on. Himself. What's going on with him? >> Um, he's having an episode. >> What kind of episode? >> Um, like >> is he a bipolar skitsto? Like >> no. Like he just >> So what kind of episode is he? >> Basically like he was just going crazy. Like he don't he don't even know what he's doing to be honest with you. >> How old is your brother? >> He's 19. >> How old are you? >> I'm 17. >> Where's your dad? He's not home. He's not working. >> So, who did I speak to on the phone? >> I think it was my mom. >> No, I spoke to a guy. >> He called on himself. >> Yeah. >> Did he take anything? >> I don't think so. >> I on drugs? >> I don't believe so. >> Is he diagnosed with anything? >> Uh, I'm not sure. >> All right. >> 19-year-old Win Rosario was in the middle of a mental health crisis. Feeling overwhelmed and afraid, he called 911 for help. Two NYPD officers responded to the call. No mental health specialists, no crisis team, just the officers. When they arrived, they walked into a scene of fear and confusion. Win was distressed, holding a pair of scissors. >> Let go OF HIM AND BACK UP. LET GO OF HIM. PLEASE DON'T SHOOT WITH MY MOTHER. >> Why not? Tell her to get the [ __ ] OUT OF THE WAY. GET OUT OF THE WAY NOW. >> Get away from him. >> Miss. >> His mother reacted instantly, taking them from him and placing them aside. >> She pleaded with officers to stay calm. >> She knew her son needed help, not force. away. >> But within seconds, the situation escalated. Officers shouted commands. >> Wind reached again for the scissors. A taser fired, crackling through the small apartment. >> Get down. GET DOWN. >> GET OUT OF THE WAY. >> GET OUT of the way. >> GET OUT OF THE WAY. PLEASE. >> GET HER OUT OF THE WAY. >> I'm so sorry. >> GET HER OUT OF THE WAY NOW. >> NO. NO. NO. NO. >> PUT IT DOWN. PUT IT DOWN. >> In a matter of seconds, gunfire echoed through the apartment. Five shots. Wind staggered back, hit again and again. even as he was retreating. When he collapsed, the officers moved in and handcuffed him as his mother cried over him on the floor. When was rushed to the hospital, but the damage was already done. He was pronounced dead shortly after. As devastating as those moments were, what happened next made the pain even worse for the family. His mother and younger brother were taken to the precinct for questioning and were not immediately told that W had died. Their home, now a sealed crime scene, was closed off to them for days. Civilian complaint review board later substantiated charges of improper use of deadly force against both officers. The death of Win Rosario has since become another painful reminder of the gap between mental health emergencies and the systems meant to respond to them and how in just seconds a family's life can be changed forever.