Officers respond to what appears to be a simple store dispute, but after a shopper is told she has to leave, she refuses every opportunity to walk away and the encounter quickly begins to escalate. >> [bell] >> What's going on? >> Yeah, I just come in by the juice for 1.130. I mean this is my receipt. He's following me. Look at my bag and the cashier, he's following me while I walk here. I finished checking. He's following me in the in the front door. He tried to take my picture. I said, "What happened?" He said, "Nothing." I What happened? He's still looking at my bag. Okay, this is the this is the juice 1.120. >> What's the issue? >> Hi, how are you doing, sir? I'm the store manager, Christina. >> Nice to meet you. >> Um she came didn't say one word to her. Right. She was staring I cashed her out. She's the one that giving me eye contact and keep looking back at me. So, I just started giving her the eye contact back while she's at the door. So, when I finished cashing her out, I just stood right here. Never asked her for her bag or anything. Didn't say nothing, sir. I just watch everybody who comes in and out. >> Right. Right. >> She made a scene. >> Why you call the police? >> And she came back in here to me. So, I backed up the stairs over there. I'm like, "Do you have a problem? You watching me?" I said, "I'm entitled to watch everyone in the store." She came back in here. She told me to call the police. So, I went ahead and called the police. So, can you please give her a no trespassing for me, please? >> You got your ID? >> I don't have ID. >> You don't have any ID? >> Yes. >> Nothing on you? All right. Well, let's go outside. I got to get your name. She doesn't want you to come back in the store, all right? >> Come back? >> Ever. >> Why do you mean Why do you Why do you Why do you mean come back in the store? don't know. >> come here anymore is what I'm telling you. >> Okay, go ahead. Do it. >> Okay, come on. Let's go outside real quick. >> What do you know the Milan store? >> What? This store, you cannot come back to Family Dollar, this store. >> Family Dollar, I don't know why I don't know something you say I don't come back at Family Dollar. What you What What does that mean? >> You cannot come back here. >> What does that come back? I'm from the I'm on the the front door, right? I'm in the front door. She tried to take my picture. >> Okay, but this is the problem. If you would have just left If you would have left You wouldn't be in this issue. Now, I'm telling you you have to leave this store. If you don't leave the store You're going to go to jail. You are going to go to jail. Do you understand that? >> Yes. Go ahead. Check my bag. >> Yeah, I'm not going to check your bag. I'm going to take you to jail. >> No. >> Come on. Let's go. >> No. >> Let's go. >> Do it right here. >> Let's go. >> Give me the receipt. Do it right here. >> No, no, we're doing that We're doing it outside. I have no idea what you just said. >> Finish. Do it. >> Okay, let's go outside so we can do it. >> Do it. >> Come on. You got to go. You got to go. I'm going to just wait for a female to get here. >> Okay. >> And then >> No problem. >> We'll handle it from there. You do understand if you don't leave, you're going to go to jail, right? >> I don't leave. You understand me? I don't leave. You make trouble. I just come in I don't drink no nothing. >> All right, I get that. >> I just come in and this She's follow me. I stand the front door. She say I what happened? She just follow me, take my picture try to take my picture. >> I get that. >> Yeah. >> Okay, you're in public. Anybody could take your picture. >> What does that mean? Picture for what? >> I don't know. >> I take something in the store? >> Did she never say that, did she? Did >> She never say that. WHY WHY WHY SHE NEVER SAY THAT? YOU SAY YOU SAY YOU say she was take my picture. Why she was take my picture? You take You take You take I'm dumb? >> Listen. >> Okay, check my bag. >> Either way >> You don't understand. >> All right, you want to give me my bag here. Let me give you your bag. >> Okay. Give me bag. >> Let me get Let me Let me get it. So, you have your bag and thanks. Are you going to leave here voluntarily or do I have to take you to jail? >> Jail for what? I take something. >> Trespass after warning. She does not want you in the store. She told you you can't come back here. I told you you have to leave. >> Hey, WHAT? >> IT'S MY BAG, OKAY? >> HEY, WHAT? HEY, WHAT? >> IF YOU DO NOT LEAVE >> HEY, WHAT? >> IF you do not leave >> I don't take something. Hey, what? >> If you do not leave, you are going to go >> No, I don't leave. Put me not laugh, huh? >> If you do not leave >> Put me not laugh, huh? >> If you do not leave, it's considered trespass after warning. I don't want to take you to jail. >> Jail for what? >> For trespass after warning. I was told >> I don't take nothing. >> you have to leave. >> Leave >> the store. >> Leave the store? >> You should leave the store. I told you to >> Check the camera. >> Leave the store. >> No, I don't leave. >> So, what? You're going to stay here? >> I check the minute. Put the minute. Give me the report. What now? What you say? >> I don't speak English. This is the man that I would much rather you just leave. >> I don't leave the store until you put you put the minute my hand. First stuff I take it in the store. >> You want me >> Right. Right. But it's the scene. You're making a big scene. No, I'm not going to get out of your face. Cuz you're going to go to jail. You're going to go very soon. I don't need to The proof is Did she not ask you to leave the store? Did she not ask you to Did she ask you to leave the store? Okay, come outside with me real quick. Come outside. Come outside. Come outside. All right. Well, we're just going to hang out here. That's it. Nobody's saying you stole Nobody's saying you stole anything at all. >> By this point, officers have repeatedly explained that the issue is no longer about the shopper's purchase. Instead, the store has made it clear that she must leave the property. Despite multiple warnings and several opportunities to walk away, the encounter remains at a standstill with neither side willing to back down. >> No, listen. >> They're saying you have They're saying you have to leave the store. They're saying you have to leave the store. They don't want you back in this store. >> Okay. >> I'm finished. You. You. >> You want to go You want to go to jail? >> Yes. Go ahead. >> Why? >> Why? >> I'm saying you stole a cigarette. >> What happened? I said no. >> She's not going to leave the store so I'm going to call 10-15 now. >> No I leave store until you see you say I go to jail. You don't have proof. I buy something I get my receipt in my hand. Look at the >> This is your last chance. >> Last your phone what? Okay. Sure. Yes. Let me see him. >> No, I gave you your stuff. >> Okay. That's it. Yes. All right. Let me get my bag. >> All right. Do not >> I said give me my bag. >> Do not move. >> LET ME GET MY LET ME GET MY BAG. >> [clears throat] >> I THOUGHT I HAD TO LOOSEN THAT ONE. NO. IT'S THE BOTH ONES. Oh yeah. >> Let me get my receipt. This is my receipt. >> I understand. >> No, this is my receipt. >> You're going to jail. >> No. >> You're going to jail. >> This is my receipt. I don't take it. >> 20 chances. >> This is my receipt. All right. Stop. Stop for what? >> Hey. Hey. Hey. >> Let him What you want me to do him for what? >> Go. Go. Go. Go. Go. You have any knives? You cannot have anything here, sir. Let go. Let go. Let go. >> my receipt. Don't take it. >> Let go. Let go of it. >> No. This is my receipt. This is my receipt. Yes. >> Let go. >> This is my receipt. >> Do you understand? >> to get it. >> Yes, this is my receipt. This is not a gun. This is not a knife. >> I don't got one finger. >> I got one, too. >> Hey, don't >> Careful. THAT'S WHAT YOU WANT. THAT'S WHAT YOU WANT. >> BAD LEO, TOO. COME ON, JUST LET GO OF IT. It's not a big deal. >> I don't have a receipt. >> Oh my goodness, that's what I got. >> Where's my receipt, officer? What you got? >> Mine. >> Uh >> Get in the car. You're under arrest. Yeah, she bit my Yeah. You need to draw blood? No. >> You think I was going to let her draw blood on my hand? >> Wait a sec. >> After repeatedly refusing to leave despite multiple warnings, the shopper was taken into custody. During the arrest, officers say she resisted and bit one of them. She was charged with battery, resisting arrest with violence, and trespassing. According to the case outcome included with the footage, the court later found her incompetent to proceed and the charges were dismissed. 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