She needed to get to Boston. Her grandmother was dying. She was also at the wrong terminal, visibly intoxicated, without a boarding pass she could locate, and interfering with the TSA screening process at Orlando International Airport. Every person who has ever missed a flight they needed to make knows the panic of that moment. What happens next is what made this a criminal case. This is proof on record. >> What is it about >> Hey. >> Watch your mouth. >> No. >> No? >> No. I didn't do any I didn't I didn't swear at the >> Really? I've asked you please do not use profanity. >> You cracker. Can we please just get me through the [ __ ] line so I can get to my [ __ ] flight? Are you paying for my FLIGHT WHEN I MISS IT? ARE YOU PAYING FOR MY FLIGHT WHEN I miss it? >> WHAT MA'AM? >> AND THEN YOU CATCH MY FLIGHT. YOU'RE LIKE GRANDMA NEEDS me I'm doing NO, MY GRANDMA NEEDS ME. I DON'T GET DOWN TO PLAY WITH YOU. >> GIVE ME A SECOND. YOU'RE FINE. >> GET DOWN TO PLAY WITH YOU. I JUST WANT TO GET HOME TO MY GRANDMA. >> NIKKI. >> I ain't playing with you. >> Nikki. >> I didn't do nothing to you. I JUST WANT TO GET HOME TO MY GRANDMA. YOU'RE LIKE GRANDMA ABOUT TO DIE. >> NIKKI. >> LINE WITH TSA. I JUST WANT TO GET HOME TO MY GRANDMA. >> MY NAME IS OFFICER RYAN. >> NO, Officer Ryan. >> What's his name? >> Officer Ryan. >> Ronnie. >> Nikki, you're about TO BE THE LAST ONE YOU REMEMBER. >> ALL RIGHT. NIKKI. >> LET ME OUT OF THE LINE. I JUST NEED TO GO HOME to my grandma. >> You're going TO GET ARRESTED. >> A TERRORIST. CHECK MY [ __ ] >> NIKKI. >> WHO LOOK LIKE I got a bomb? I just want to get home to my grandma. >> Go ahead. >> What the [ __ ] Get me home. I just want to get home to my grandma. I'm not trying to bomb the I'm NOT TRYING TO TRANSPORT DRUGS. I just want to get >> Are you going to take a breath? TAKE A BREATH. NIKKI. NIKKI. NIKKI. YOU'RE GOING TO STOP ME. Will you listen to me? Do you want to go Nikki. What time does this plane leave? We even could chance you to get the money back. Where are you headed? You're going to Boston? Do you have your flight information on so we can try to get you on that flight? Okay, you're going to see her. Take a breath for a second. We're working with you. My name is Officer Ronnie. I'm going to help you. We are. Well, you need your flight stuff. Where's your Take your time. How do you feel? She's going to Boston. Where's your paperwork? IS IT IN NOBODY TOOK YOUR FLIGHT STUFF YET. IS it in your in your thingy maybe? Open it up. Open it up. I have nothing to do it. No, I'm asking you to find your flight stuff. I don't want to explain anything. I'm trying so I can get you to Boston. You don't know where your stuff is for the flight? >> No, I just had it. I just had it. Look, my ID is there. No, I need my ID. He has my ID. He's holding my ID. Look at it. Look at my ID. My ID is in his hand. >> Stop. >> What problem do you guys have with her? >> No I No problem. >> If you don't go through the screening process, you can't fly. >> I'm going through the screening process, but he's treating me like >> Officers make contact while she is being pulled aside at the TSA line. She is distressed, emotional, and drinking has been noted immediately. She says she needs to get to her grandmother. Officers say they will help her get there. They ask for her flight information. She cannot produce it. She cannot find her boarding pass. She does not know where her printed confirmation is. While that is happening, she is interfering with the TSA screening process. That detail matters more than it sounds. The CT scanners used at airport security checkpoints are sophisticated devices that create a three-dimensional image of bag contents rotatable 360°. They flag suspicious items for manual inspection. When a passenger becomes agitated, refuses to allow their belongings to be scanned, and behaves erratically at the checkpoint, TSA agents are trained to treat that as a security concern independent of whatever personal situation the passenger is dealing with. Uncooperative behavior at a security checkpoint is not just a customer service problem. It can trigger federal penalties under 49 U.S.C. 46503 covering interference with security screening. Officers are trying to help her catch her flight. She is making that impossible. >> It's in your hand. >> Sweetie, where is your paperwork to fly? >> My grandma's dying. >> Are you That's all right. >> My grandma's dying in C. >> What's C? I feel bad. I'm sorry. >> Let's go. >> You got to have a >> Let's go. >> Stop crying. >> Let's go. >> Stop crying. Where's your boarding pass? Where is your boarding pass? >> Here. >> It's not like you. >> No, that ain't right. You have my [ __ ] license in your hand. >> Ma'am, you need a boarding pass. >> Okay. >> Ma'am. >> Okay. >> to take a breath. >> Do you want a statement signed as she's interrupting your thing? You can lock her up if you want. >> Somebody's got to let us know what we can do with that. For disorderly. >> Disorderly? >> Somebody >> No. >> I can smell the alcohol on you from here. >> Alcohol? >> Stop. Stop. Stop. >> He has my ID. >> Yeah, but we're trying to figure out what we're going to do with you because you don't have a boarding pass. You need a boarding pass. >> That is not true. I have a boarding pass. >> Where's your boarding pass? >> You got to give me your cell phone. >> You got to stop yelling and you got to stop yelling. >> But that's why he's yelling and he's yelling at me. >> Because you're screaming at us. Stop. Stop. I feel bad your grandma's dying. I don't want to hear about it no more. Get your boarding pass and get the hell out of dodge. >> Before they tell you that they don't want you on the plane. As long as you can show them your No, as long as you can show your boarding pass. I've been asking for 10 minutes. Then you'll get on the plane. Don't worry about it. You're >> What airline are you flying? >> I'm JetBlue. >> JetBlue's not here. It's a different You got to go to different terminal. >> You're lying. >> JetBlue hasn't flown here since October. >> You're [ __ ] lying. You're playing with So I don't >> Go to another terminal. >> Yeah. Can I get my license back to get over there? >> If you want we'll take you over there. >> We're going to walk you out. We're going to walk You're going to walk out over here. You're going to have to walk out here. We're going to walk out with you. >> I know that. Stop it. I understand that. But we're trying to help you out. So stop. >> JetBlue does not fly to this terminal. >> They said terminal C. >> No. This is This is This is A and B. This is A and B. It's not C. >> Not near C. >> You're not near C. >> We're going to help you if you just cooperate. a breath. >> Oh my god, we're going to die. I want to >> You're not safe. You're not safe. >> Oh, you should have thought about that. >> You know what? You suck a pee dry, you son of a >> You're a lowlife. >> Yeah, he sucked a grandma's dry. To talk about my grandma? >> Well, you're acting like a >> dry. >> You're acting like a fool. >> You I'm acting like a fool? >> a fool. You're not going to know where you're going. >> like a fool? >> Yes, you are. >> Suck your own grandma's >> You're all right, I'll get my phone. >> son of a [ __ ] >> You are. >> Yeah, I suck a pee dry, you son of a [ __ ] >> Put your hands behind your back or we're going >> To talk about my grandma, you son of a >> I didn't talk about your grandma. >> Talk about my grandma? >> Put your hands behind your back. Put your hands behind your back. Put your hands behind >> Ow! Okay, that's okay, but you're not going to pee on me. Okay. >> Stop resisting. Stop resisting. You're under arrest. Stop resisting. >> arrest. >> I'm resisting. >> You're under arrest. Stop resisting. Let go. Let go. >> I'm not resisting. >> YOU'RE BREAKING MY ARM. I'M NOT RESISTING. >> LET GO OF YOUR BAGS. Let go of your bags. >> Yo, what the [ __ ] You hit me. You lucky. >> Get up. >> Look at what they just did to me. >> Get up. >> Get up. >> Yo, what up? Yo, what up? >> Get up. >> Stop >> I'll get this. >> I'm not doing anything. No, that's my bag. Please pick my bag up. Mama, please pick my bag up. I blood Look at what they just did to me. Mama, I need to go home to my grandma. >> It's too late now. You blew that one. >> Yo, you're flipping out on me for no reason. Yo, you're breaking my [ __ ] ribs. Stop. >> 283 I want the case [screaming] card. >> OW! OW! I'M NOT DOING ANYTHING. You're hurting me bad. Please let me pick up my purse. My >> Look at your hands on the floor. >> No, please pick up my Please pick up my ID. >> We'll get it for you. >> Please. My grandma Yo, please just pick up my grandma's I didn't do anything to anybody. Yo, STOP HITTING ME. >> We're not hitting YOU. >> YOU'RE TO STOP BEING ABUSIVE. You're going to stop being abusive. >> Okay, we need to walk this way. >> No, you're not going to keep You got to loosen the cuff. You got to loosen this cuff. It's cutting my circulation off. >> I adjusted it a moment >> I CAN'T BREATHE. YOU HAVE TO FIX THIS. Please help me. It's too tight. It's too tight. Please. I'm bleeding everywhere. Please just help me. Please just help me. Please help me. >> Miss >> Yo, help me. >> Miss >> Loosen it up. >> Walk. >> I'm bleeding everywhere. >> Take a breath. >> I haven't done anything to you. I HAVEN'T DONE ANYTHING TO YOU. >> QUIET. >> You're beating the [ __ ] >> Get up. >> You're beating the [ __ ] out of me. I've done nothing to you. >> done anything to you. >> You're throwing me around. >> this way. >> Is it funny? You spat funny. You're not going to keep breaking my arm. I've done nothing wrong. >> Walk. >> I've done nothing wrong. >> Walk, miss. >> I've done nothing wrong. >> Walk. >> I've done nothing wrong. >> Walk. >> What are you doing to me? Yo. >> Walk. >> I need a pee. Stop, though. You're not going to pull me IN TWO DIFFERENT DIRECTIONS. >> We're going ONE DIRECTION. >> YOU'RE WALKING TWO SEPARATE DIRECTIONS. I didn't do anything to anybody, why are you hurting me? >> Miss Walk. >> WHAT ARE YOU TALKING ABOUT? I DIDN'T DO ANYTHING TO ANYBODY. I have blood all over me. >> Take a breath. >> Yo, stop hurting me. >> Walk. >> You're not going to keep hurting me. >> Miss >> You're not going to keep hurting me. I'm not resisting. >> WALK. >> AND I'M >> WALK. >> YOU'RE HURTING ME. I'M bleeding all over my stuff. OW. YOU'RE HURTING ME. >> LISTEN AROUND. >> YOU'RE HURTING ME. I JUST NEED to see my grandma. He's hurting Stop him. Stop him. I've done I need my wallet. >> I have everything in the bag. It's up and running. It's right here. >> Nothing wrong. >> I just >> I paid for all of this. I didn't do anything wrong. home. >> 1 2 3 1 2 3 THANK YOU. There you go. >> Now you crackers. >> Yep. >> Do you um I don't think they're going to take that. Do you want me to take it? Do you want me to take this to um >> I can't ask insecure >> She still cannot produce a boarding pass. An officer smells alcohol. The disorderly conduct discussion starts. Then another problem surfaces. JetBlue does not fly from this terminal. She is in the wrong part of the airport entirely. Officers offer to walk her to the right terminal. She says they are lying. One officer makes a comment that crosses a line. The competitor noted it. Proof on record will say the same. He brought her grandmother into it in a way that was unnecessary and personal. That moment does not create legal liability, but it does matter. Officers are held to a standard of conduct that goes beyond just following procedure. How you carry yourself during a difficult encounter is part of the job. That was not a good moment. What happens next escalates fast. She becomes physical. Officers attempt to arrest her. She resists. She is taken to the ground. She later allegedly spits in an officer's face in the patrol car. She is charged with felony resisting with violence, felony battery on a law enforcement officer, and disorderly conduct. She paid $400 for a ticket she never used. She was at the wrong terminal. She could not find her boarding pass. She had been drinking. And she needed to see her grandmother. None of those facts change the charges, but they explain how a person ends up in handcuffs at an airport on what was already one of the worst days of their life. The officer who said what he said about her grandmother knows it, too. Nothing in this video is legal advice. We are not practicing attorneys. All commentary is for education, awareness, and accountability. This is Proof on Record.