What is it? What is her issue? >> I We don't really know cuz I don't want >> You're about to get arrested. >> You're about to go to jail. >> I don't want to talk. I don't want to jail. No matter what was said or done, she was more and more infuriated, more verbally towards us, cussing, screaming, things like that. >> And you're going to get arrested. >> You're not. Yes. >> Please, please don't do it. >> There's actually two other children sleeping in the back seat here. >> I can do what I want right now. You're under arrest. >> We could have just live. We could have made a refund later on. >> On a quiet afternoon in the suburbs, a regular Starbucks turns into the scene of an unexpected confrontation. It starts with someone asking for a refund. Nothing out of the ordinary, but within minutes, [music] the situation grows tense. >> Are they in the back of the store or in the store? >> In the back of the store. >> What's going on? >> Customer. >> Where's she at? >> She's last I saw she was up near the door. inside. >> Yes. >> Oh, why are you guys out here? >> Oh, I was just letting the customers know that >> they sent me back here. Can we go through here? >> Yes. >> What you look like? >> Where at? >> Is this the way? >> Is she still here? Did she leave? >> All right. >> Oh, I want >> That's okay. >> And I would like my refund. Well, I can't give you a refund. That's >> Oh, yes, they can. They already have to leave. They want to leave. >> Give me my refund cuz I never had a problem. >> I like I understand that sucks and you have issues with them like just like hotels and they kick people out and stuff, but you can't force people. >> I paid my money and I would like my refund and I'm asking you nicely. >> I'm telling you right now, >> but I'm on the phone with corporate. >> You can be, but they want you to leave. So, I'm not leaving. >> So, this is what this is what can happen. >> Okay. All I got to do is I'm going to go out there and put a citation and then you don't have and you're going to get arrested. >> You're not going. Yes. >> You're going to give me a refund nicely because I asked for one and see your identification. >> Oh, I don't have it. >> Don't have it. >> I'm done right now. So now you're if you're not leaving and you refuse to leave and there's on your desk if I don't have enough restraining order, sweetheart. >> Look, I'm not You have to go. All right. Don't make this bad to where you have to get two different tickets in a list. >> If they want you to leave, call corporate. >> I'm on the phone with corporate. >> I got you, babe. You got to go. >> I need my refund. >> You're not getting a refund from us. We can't do that. You have to get it from corporate. >> No, I can get it from them. I never had a problem here. I've been coming for 3 years. >> See if See, she doesn't want to identify. She doesn't want to leave. See if they got a name like on a card she used or something. >> Yes, sir. >> You still have to go out here. >> You can get your hand on my purse. >> I tell you. >> Yes. Quick question for you. Would you be able to pull up her order history and see if she had a name with her order? >> Sure. I can definitely ask one of my >> responding to reports of a customer yelling and threatening staff. Officers arrived to find a woman later identified as Satavia standing her ground in open defiance. Employees report she has reached a breaking point, refusing to exit the premises despite the store's clear request for a trespass order. >> Okay, so she's pissed off as a female. She's pissed off because she wants her refund back, but uh they won't give it to her. I told her it's a civil matter. She's absolutely refusing to leave. She won't give her identification with it. So I told her, they want your trespass so you got to go. I was like, uh, but she doesn't want to identify and she refused to leave. So, she hasn't actually been transferred, but she's obstructing our identification right now. Okay. >> Okay. Okay. Thanks. >> See you. All right. So, she's either gonna leave. >> Tell us your name or we're going to arrest her. >> Okay. All right. Just make sure 100% they want her gun. >> All right. >> She did go through directly. So, we don't. But I can try to see if she's going after Perfect. >> And just confirming with you guys that you do want her going off the property. Correct. station once they're gone. >> They're going to try to pull up to see if she's getting her app. >> And they do 100% want her off the property. So she's got to leave. >> All right. All right. So listen up. So here's the deal. When the manager comes out and says you got to go, I'd really like you leave. If you don't want to leave, we're going to arrest you. >> Can you please get out of my face? >> Well, I'm just telling you what your options are. >> And I asked for a refund. >> Okay, I hear you. I heard you. You've heard me all three times. told >> and I heard you every time you told me >> soon as the marriage comes and we're going to arrest you if you don't leave. >> What's going on today? >> I already explained it to him and he got rude with me and that's how I don't happen. >> I just got here. I don't know what's going on >> because the lady I asked for a refund. They said that I'm trespassing. How in the world am I trespassing? If I already talked to corporate and they literally said that's not called trespassing. I don't have a refund. >> Okay. So why were you asking for a refund? >> Because they didn't give me my order but then she got moved with me in the driveway. >> Okay. >> And I would say can I get a refund? She did not give me a refund. So I came inside and asked for a refund and she said it wouldn't give me a refund. Then she walked to the back and walked out. >> All right. So what what did you order? >> This drink clearly haven't touched it. >> Look, I know I know you guys are busy and you got stuff going on, but we got the situation out here and you guys got to make choices. So she's condition you guys want her to go. She's refusing to leave. We're going to arrest her. You have to I have to hear you tell me I want her arrested and I I want her off the property and I want her trespass. Okay. >> All right. >> I just want to tell you 100% do they not want to do this your last chance. >> I'm talking to him now. >> I got you. You're going to leave or you're getting arrested. >> I'm not talking to you. >> So So here here's the deal. >> They they don't want you on the property. >> Where's the lady that said she don't want me on the property? >> The manager said they told me to get her name too. >> Okay. So >> when you give >> So hold on a second. Let me let me explain it. >> That's right. >> With management not wanting you on the property, >> they have the right to ask you to leave. And I also have the right to get the the name. They corporate told me to get the name. So before I can know who it was, they sat there and had to call you back. >> So let's slow down a little bit. >> Okay. >> Whenever management asks someone to leave, it does become trespass. >> She's not a manager though. >> Anyone who's an employee, anybody else? >> You just said manager and she's not a manager. So what is her name? And then I would I already corporate and they said get her name. You're constantly keeping in my face and I don't want >> You're about to get arrested. I don't want to. not to go to jail. >> I don't want to talk to her. I'm not going to jail. He's been more calm than you have. You've been really me alone. >> Anyways, can you please get her name? >> Let me see if I can grab her real quick. >> Okay. >> Mhm. Thank you. >> I've got a real quick question. Do you guys have a manager here? >> Okay. So, technically, I'm the shift supervisor on our manager is going to be here in like 2 minutes. >> She either called corporate, did something with corporate >> and they're saying that they need a manager's name or someone who's in charge their name. Um, well, you can let her know that Elliot is in charge. >> Ellie. >> Yeah, Elliot. >> That That's all I need. >> Yeah. Okay. Thank you. >> Now, you can step away from >> I'm not going anywhere. >> You can step away. >> Look, I don't know why you think you can tell me what to do. Like, I don't care. >> You're the one who's You're the one who's not going. >> Look, I tried to nicely get you to leave. You don't want to listen. >> I'm telling you what, I'm not going anywhere. In fact, if he doesn't get the name, you don't leave, you are getting arrested and you're going to jail. That's what's going to happen to you. >> We'll see. >> Okay. We'll see if you don't leave. You got till he gets back >> and you can get out of my face. >> It's not happening. >> It is. >> That's not the manager right there. So >> he doesn't have to give your manager. All right. We keep telling you everything. You're the one who won't listen. >> No, he said he's going to get the manager name. >> Elliot. >> Elliot. >> That's not Kelsey. >> Her her name is Elliot and that that's all you. >> Her name is Kelsey. That was not the manager that came. She just came. >> She is the one who was in charge. She was not here though. You're lying and so are they. >> I'm not lying. It's all in my head. >> That is not her name. And you can look on the camera and see that was not her name. >> All right. So So here here's the deal. I provided you with the person who is in charge. >> Let's go. >> Nope. You're staying here. >> You're staying here. >> My damn arm. Hurry up. >> Get off. >> You want to get tased? >> Get the off hand. >> Please. Please. Please don't do that. >> Scott, call Ariel. >> Stay back there right now. >> She got to get my >> I don't care. Shut up. >> You shut up. Call your dad. >> Hurry up. >> Get off of me so I can get up. >> GET OFF ME NOW. DID YOU JUST WANT ME TO GET OFF? >> Stay down right now. >> Get off of me. >> AND I SAID I CAN'T BREATHE. GET OFF ME. I can't wait for you mother get fired from God. >> Get the away from me until I call right now. >> Skye, come here. Hey, come grab my phone. >> We'll wait. Things suddenly get out of hand. What was just an argument turns physical. With young children nearby, including her other daughter, the situation becomes even more tense. She's accused of lashing out, and officers say she resists as they try to get control of it. >> My uh daughter's in there. >> So, do you know her? >> SCOTT, DON'T SAY NOTHING TO HIM. >> NO, I was just walking. I saw the baby in the pantry. >> Darling, who are you talking to? You talking to daddy? >> That is my big brother. >> Okay. How old is he? >> How old is >> I'm trying? Look, sweetie. I'm trying to help you. I promise. I just want to make sure somebody can come here and get you. >> Well, I just spoke with I guess their grandmother and also there's an aunt and yes, they're supposed to be in the way. The gr the aunt told me she was coming from Granite City, so it'll be a minute, but I said that I will wait just cuz there's actually two other children sleeping in the back seat here. So, They all came in that skirt. >> Yeah, >> I'm assuming I just >> Please come and get me and my kids if you don't get away from my phone. >> I can do what I want right now. You're under arrest >> and I'm trying to come. >> Do you understand me? >> You're under arrest. >> Like I said, LET'S QUIT COMING. >> I'VE BEEN NICE WITH YOU THIS WHOLE TIME. >> YEAH. And you got room when he came out. I'm at Starbucks in Oley. >> Soon as we got another officer here to go in the back of that car. >> That's fine, too. But I'm not leaving until my uncle come and get my kids. >> Where you at now, Quinn? All right. Well, hurry up because they talking about soon. >> They talking about soon as another cop come, they taking me in. I said I'm not leaving until somebody come get my kids. >> Are you kid father? >> I'm her uncle. >> Okay. Listen. Wait. Stay stay over here. Don't go over there. Stay here. >> I want to know what's going on. She's being arrested >> for what? Well, so first of all, all she had to leave was was leave the store. She didn't want to leave. Try to identify that she resisted arrest. >> I never resisted arrest. I came out the door and I walked out and I told Scott, "Let's go." Then the two right there threw me on the ground. >> Exactly. >> We got on the way to She's still going to jail. >> I mean, I still going to jail. >> What was the reason to call? >> Because Starbucks wanted her out of state. She went late >> that if if ever any business around here >> I have no idea. She won't tell us anything. >> And don't give them to nobody. >> Officer. >> Yes, sir. >> Can I talk to you while these two ain't in my face? Please. >> I'm not in your face. >> Get them away from me. I will talk to you if he get away from me. Please get away from me. Then I will talk to you. >> And I'm being honest with you. when a business calls any business in this town and they tell us that they want somebody to leave, they have every right to do that. Now, us as the police that we cannot make anything that's between the customer and the business happen. So, if a customer wants a refund, we can't make them do that. >> So, she's saying all she wanted was a refund, right? She said she'll be for them to get her this, right? >> Why did it get to this? >> So, regardless up to that point, I gave her more than enough times to leave >> when I walked in. She when I came in, >> right? >> I walked right past >> I checked I checked three times with your police said if you want her gone and she won't leave we're going to arrest her and she refused to leave and then she threw a drink on the other officer. >> So that see that she's got that's two different charges she's got right now. She threw that drink on the other officer and she refused to leave. >> She didn't do it for me. >> I already told her at least at least five times if you don't leave right now you're getting arrested. And she said you're not arresting me and she stayed. Good morning. >> If you can just do a search on her. She >> slightly aggressive with us. >> Okay. >> Um, >> do you suspect they're having anything or >> We just want to search done so we can take her to the PD. We have no idea if she does have anything, but she >> I just didn't know if she gave you any indicators or anything. >> We don't even have her name still. She's refusing to give us her name as well. So, >> trespassing resist. >> Okay. >> All right. Well, I'll do a supplement. >> Uh, get some pictures. >> Yeah. I need to get the elbows and then I need to get uh I'll get that full confidence. We'll see if they >> I need to get the manager information. I'll gather all the videos. Hold on. >> We got to do the body shot. All right. Here we go. All right, other side. Look at day. All right. Anything else? You want to go? You want to get mine? I got something. >> Yeah, you got I don't know if that's old or not. >> It's not bad. You don't have to. >> I'm going to take pictures. >> Right here, too. >> Just make sure you get get your glasses. Rub your glasses. Get that coffee on the floor. >> She's good. You know what? >> She's going to freak out when she gets to your car >> now. Facing a laundry list of serious charges from criminal trespass to aggravated battery, one woman is about to learn that some demands come at a price far higher than a cup of coffee.