May 5th, 2024. A Florida airport gate. Two women get pulled off a Southwest flight accused of cursing at staff and causing a disturbance near the gate. By the time this day is over, the plane is the smallest of their problems. Police arrive after the airline decides both women are done flying today at least. That decision doesn't need a vote and it doesn't need her agreement. Under federal law, an airline can refuse to carry a passenger. It considers disruptive, no court order, no debate at the gate. Once that call is made, the officer isn't there to referee customer service. She's there because the airline wants them off airport property. And in Florida, refusing to leave after that stops being a customer complaint. It becomes trespassing a real criminal charge. The story behind it is almost beside the point. A flight attendant says she was on the phone. The woman says nobody said a word to her. By the time the supervisor gets involved, none of that matters anymore. Only the decision does. She wants a name. She wants the camera pulled up. She wants someone to argue the decision back into her favor. None of that changes the one thing actually on the table right now, whether she leaves. Before we start, pay attention to the small details here. They change everything. And if you find this useful, subscribe so you don't miss the next one. >> Bunch of young ladies on the side here. They're burning preboard. And I told him, you can't take them down. She's using obscene language. She's still cursing back and forth. And now she going to write an email. You take pictures. So, you need to talk to the one the the one. >> Are they flying? >> Yeah. >> Are they still flying? >> The one in the gray shirt. >> Okay. Why is she still flying if she's getting >> Exactly. So, I want I want her off. >> Okay. Yeah. All right. You You got name. You got the >> All right. >> Okay. You understand? You're not flying, right? >> She didn't. >> Okay. Yeah. She's telling you right now >> to what? >> She's removing you from the flight. >> How you remove me from the flight? >> I ask her name because she jumped over here in my conversation. She jumped over but you're like you're like jumping up all I'mma tell you something. She she'd probably take you off too if you jump in. >> But nobody was talking about how how we off the plane. >> She But she already said there no matter what her don't be the third cuz she'll rem ain't no third because ain't no way I'm not get on the flight. So who do I need to talk to? >> Ain't no way I'm not get on this flight and my child >> because I told her that she need like I said I was over here on my phone. She jumped over here and I told her the bone. So that doesn't make sense cuz she's talking on the phone to somebody else. Why nobody talking to her? >> Exactly. Y can run the cameras back. It does it doesn't matter. I want to talk to somebody. That's not okay. >> Are you supervisor? >> There you go. Supervisor somebody over I'm going tell you right now. I never say anything to her. I never say anything to her. So I can be put off for saying something to her. I never said >> Okay. And I said nothing to her. I said nothing to her. I was over here in my phone with my license. She said I'm probably can get rescheduled already on the plane with my mom. >> Yeah, she's still talking to me and I to her. Go get another supervisor. Do you know? >> Go get another supervisor. She made her decision. >> No, I need another. >> That's not okay because you said who's on the phone. All I told her is that she can't get up on the plane. >> Guys, you're going to you're going to end up getting arrested for trespassing. Okay. >> I did anything wrong because now she took you off the plane and I'm telling you you're not flying. >> What did I say wrong to you? Is the question what did I say wrong to her? Cuz all I told her that she was on the phone on the phone. She said you ask for her name. Yes, I want her name. >> No. No. >> I'll give you the name. Come on. Let's go, guys. Guys, guys, excuse me. We got to walk out of this right now. No. You say no because I'm about to arrest you for trespassing. >> I'm not trespassing. I >> Cuz I'm telling you, you're not flying. >> I didn't say anything to her. We need to go. We need to go up to the counter. >> No, man. No. No. Y'all need to go get some more security. That don't make sense. Nobody I'm not security. But we didn't say nothing to her. But I don't want to >> But I don't want to have to >> PLAY THE CAMERA BACK cuz nobody said nothing wrong. >> If I bring somebody, you're going to jail. >> Okay. Well, my kids. >> Is that okay with you? Is that okay with you? >> Because it doesn't make sense. Can you play the camera back? Nobody said nothing wrong with you. >> Okay. But I'm telling you that you're not flying. >> Take a flight because of what? >> Cuz she said no. >> You have to give me a reason. You have to give me a reason. >> That's something you're going to have to take up with customer service. But you're not flying. But you're not flying. >> Let's go, guys. >> We gave a reason. You haven't given a reason. She wasn't talking to her. I didn't even say nothing to her. So, it's no reason for me to be out to 30. >> That's crazy. >> That's crazy. Cuz I said she want to talk to you. I can't fly. I want to talk to you. >> Guys, I just want you to know that I'm not saying it again. And when somebody else gets here, you going to jail. >> Okay. >> Okay. Can you send me an additional unit, please? [laughter] >> They're refusing to leave and about to get arrested for trespassing. >> Oh, no. You are for what? >> You are you are you are reason. >> You are. See, see, cuz I'm not I'm not getting up to your level. But I am I I already because I didn't do nothing to >> But I already told you because I didn't do nothing. But you're telling me it's okay. And I'm telling you, you're going to go to jail. >> I didn't do nothing to her. So what is the she said was >> because you're causing a disturbance and she said you can't fly disturbing cuz you're telling me I can't go home. >> I'm trying to make it easy for you. So I'm trying to tell you let's walk out of here. Let's just walk out of here cuz I'm telling you going to jail. >> How am I going to jail? I ain't being there. >> Cuz you're still standing here. >> Where the hell am I supposed to go? You're not directing. >> We're leaving out of this area. Let's go. We're going to the counter. >> Start walking. >> Cuz I'm waiting for you to turn around and go, >> sweetie. Let's go. Cuz I'm not having you walk behind me. We're going up to the counter. Okay, let's go, sweetie. >> Let's go. >> I got to wait on my phone. >> Huh? >> I'm waiting. I already got my people on the goddamn plane with my stuff. >> It don't make sense, man. I ain't saying nothing. That girl want talk to you. They don't. >> It don't make sense. >> Okay. Who is it that you need off the plane? Who is it that you need off the plane? >> Because you're not going to have your way. I'm telling you right now. Okay. I'mma let you I'mma let you act up and everything like that, but you're gonna end up going to jail. >> It's crazy. >> It's crazy. >> So, it's up to you. Turn around and let's walk. >> Okay, let me just come out here for a second cuz it's crazy. I swear. >> No, you're not. We're not standing. We're not standing here for a second. >> It's crazy, >> sweetie. Let's go. And I'm trying to be as nice as I can be. We're ready to go. >> B31 to 60. That should be on this side. >> She's going. >> Don't give her like 20 like too many. Come on. >> Give your friend your bag. >> Don't make no sense. Keep going. Keep going. >> That don't make no damn sense. Don't make no sense. >> Y'all going to make me y'all playing for what though? Y'all didn't even explain to why I why I can't ride. >> Yeah, don't worry about >> because she said something to her. >> But that's the same thing with customer service. Once I tell you you got to go, you got to go. >> She never said nothing to me. So that's why I'm not told you. I told you plenty of times over there that you're not flying and you never said why. >> But why are we still here? >> Because you never said why. Why don't disturbance and she said you're not flying. >> But nobody said but let's go. >> Exactly. Start out. Why? Because I never said >> she can't fly because >> we're being disrespectful. I told him to calm down. >> Okay. Well, he's going to find out why. Because she never said it to me. >> When she said you don't care. That's your point. That's your problem. >> No, but that's something that you can take care of over there at the time. >> I told him we need to calm down so we can get everything under control. They keep going on and on with language. The person says that's not the way to go. >> We need to calm down. Get out my conversation. That's what I said. >> This is my conversation. >> And I ain't saying nothing, but she want to talk to you. So I don't understand how I got in. >> It's okay. But we do understand when I told you to leave and I told you let's go and trespassing told me you're all right with that. So let's go. >> What did she say? Why? >> Pretty much you was calling disturbance. >> How was I causing a disturbance? >> Do that ma'am. >> How was she over here? They have the right to refuse unfortunately. >> She dropped over there in my converation. >> They have the right to refuse you to fly. >> She dropped in my conversation. All I told her I'm on the say she cuz I don't know where he exit >> otherwise you're going to go to jail. >> Stop looking at your phone and turn around and walk away. >> Let's go. >> Come on. Y got to leave the way. We don't know where we're going. That's the exit right there. >> Start walking. >> VIP service >> right now. Stupid. >> This [ __ ] is stupid as somebody that [ __ ] stupid as [ __ ] Stupid. >> Keep going. >> Keep going. >> Stupid. >> Go left. >> Left. >> Sir, this [ __ ] is stupid as my mother. >> Not there. >> Not there. >> Over here. Stop me. >> HOLD ON. >> I GOT MY KIDS. Stop snatching me. >> Why are you snatching me? >> The gate agent has more practical authority here than most passengers realize. She doesn't need to win the argument. She just needs to make the call and the airline backs it. The warning gets repeated, then repeated again almost word for word. You are not flying and you need to leave this area. That's not buried in fine print. That's about as plain as a warning gets. She's told the same thing a third time. At this point, why has stopped being a real question. It's a stalling tactic, and everyone standing there already knows it. She keeps arguing a point that stopped mattering the moment the airline made its decision. Her friend can see exactly where this is going and tries to pull her back. The advice doesn't land. By now, she isn't solving the problem anymore. She's just defending the argument, and the argument is losing. Let it go. No, no, no. Back up. OKAY. OKAY. CUT DOWN. Calm down. I know. Calm down. >> Kiss him. We're going to be okay. Stop. Stop. We going to be okay. I know. It's going to be okay. Got to get >> you. Calm down. Kisha, >> calm down. >> Look at me. Calm down. Look at me. Calm down. >> Look at me. We going to be okay. Calm down. >> We going to be okay. They can't do nothing to us. >> Listen to your friend. >> I got you. Right here together. >> WE KNOW WE DID. I DON'T WANT YOU TOUCHING ME. PLEASE LET ME GO. PLEASE. YOU BEEN SLAP. Please don't touch me. >> Calm down. Don't Don't touch her cuz you >> don't keep snatching on me. You don't care. They don't understand me. >> She got to go. Step out. >> She's getting arrested. Come on. >> Why is she getting arrested? >> Cuz I already told her that. >> No, you did not, man. >> Come here. >> Excuse me. Turn around. Put your hand behind your back. I'm not telling you again. >> NO, YOU'RE NOT. YOU'RE GOING to jail. I already told you. >> WHAT ARE YOU TALKING ABOUT? >> I ALREADY TOLD YOU. YOU'RE GOING TO JAIL. >> I just can't do anything. >> Calm down. >> Let go. Let go. >> I told you to leave. >> Stop resisting. I'm not resisting. just we play for her. >> I didn't mean just say nothing. >> If you don't want additional charges, baby hand behind you. >> I didn't say nothing. >> I didn't say nothing. Just >> come over here. Let them deal with it. >> You just said you're going to get more charges. >> All right. Stop. >> Stop. Stop. Stop. Stop. Quiet. >> Please don't. Please don't. >> Just stop resisting. >> Please don't arrest me. Just stop resisting. >> I'm not. You just let me exit out of there. I was going out the exit door. >> It's okay. Stop resisting. >> It's not okay. It's not >> It's not okay. >> Explain to you why you're just going through the asset. >> Man, I got you. >> Okay. You don't me everything. >> I know. I got you. >> Yes, she did me on my purse. Oh, there. That's why I said that no more. ID. >> I don't have her ID. >> You got it in your hand. >> You got it in your hand. That's the one I >> You're >> just said and I was going to fine. >> I'm not going nowhere. >> I don't know. >> I'm not going. >> All right. Give this to me. >> Okay. I'm not going nowhere. You just said and I was going to essentially y'all just call me. The lady was just being coming out them doors. >> I did not get him coming out coming out them doors. >> Ma'am, she's she's being arrested. >> I know, but I have the purse. >> She's being arrested. This is her purse. I have a right to search you for her identification. >> I am upset, baby. My baby has single cell. >> Stop. >> This is crazy. Is this not me talking? Stop talking. They don't understand that your name is right here. >> Stop talking. >> Where is your identification? >> Yelling. >> She picked it up. >> No, I did not. I picked up my passport. Bought that. Can I see that passport? >> I got one. Go to make it too. >> Can I see that passport? >> Because I'm telling you right there, man. >> Show me the ID right there, man. >> Your identification in here. It's in here. >> Okay, let's find it. >> I got it. Show your ID. >> Closing your purse back up. See, everything's right here. >> Her name is Castillia. >> Is your friend taking your stuff? >> I need to call my I need to call somebody. >> You can't call nobody. >> Yes, I can. Why? >> I need to call somebody. I don't have anybody number. >> Are you taking her stuff? >> I need to call someone. >> I need to call someone. >> Is your friend taking? Of course. I mean, I don't have no choice. >> Listen to me. >> I need to call somebody. >> Listen to me. >> I need to call. >> Your friend's going to take all your personal items. >> Okay. >> Just making it worse. Stop going there. >> Yeah. It hurts. >> Making it worse. Stop. >> It hurts. I'm pulling it up. It hurts. >> You're going to take her personal items. >> So, where's your phone? >> I can't even. >> She's got her ID and her phone. >> They got her ID and they got her phone. >> Crazy as I didn't even do [ __ ] taking we taking the elevator. >> Oh, whichever way that's for you. This way. Elevator. >> They don't even give a damn no more. All they want to do is arrest somebody. >> Don't want to do nothing. >> Personal service. >> Upstairs. >> Be here for me. Kana, >> did you advise you have one in custom? >> Call Ben on Facebook on Instagram. Tell him I'll get locked up. Call >> it your entire caught in it. >> OKAY. WELL, YOU CAN I DON'T WANT HER TO TOUCH ME. I DON'T WANT HER. >> SHE'S TAKING YOU TO JAIL. >> I'M GOING to take you about to touch me. Can you get your hand cuz you choke me and everything? You was holding me tight. Not touch me. Yes, you did. Don't touch me. >> Did not touch me. >> Can you please? >> No, because she just shot me and stuff. >> No, I >> Come on, man. >> She's the arresting officer. You're going to jail with her. Right here. You got to get patted down. >> Right here. >> No. Stop. >> Stop swinging around. >> You're making things worse. >> I got to pass you down. Make sure you don't got nothing on. >> I'll pull it away. I don't have nothing, man. >> She's got a chest. >> Stop pulling away. >> I'm not checking you. Come on now. >> Hey, check me on before. I don't have nothing. What the check? I guess somebody get arrested. THAT'S SOME STUPID [ __ ] DON'T EVER tell me that. >> Cuz you're making it work, >> man. Man, this [ __ ] stupid. This [ __ ] ain't had nothing to do with me. That's my lady. My friend was talking to her. This [ __ ] even have nothing to me. Nothing to do with me. I need to talk to you later. She don't have nothing to do with me at all. Nothing. >> Calm down. >> That's why this [ __ ] stupid as you got to take off. >> I'm going to lock you up. I'm happy. I'm going to lock you up cuz I want to express my ask why. >> No, man. YOU NEVER ASKED WHY. YOU NEVER >> I TELL YOU CUZ they say you flying. That's all you needed. >> Why though? I didn't do [ __ ] >> They don't have to. BUT I DIDN'T DO [ __ ] MY FRIEND WAS TALKING ON HER PHONE. SHE SAID SOMETHING TO MY FRIEND. ALL THAT I UNDERSTAND THAT. BUT THEY DON'T HAVE TO TELL US WHY. >> I just had TO SAY [ __ ] TO HER. That's my whole point. It's a business to her. It's a point cuz I was with her. That's >> they don't have to tell us nothing. >> It's not that once I told you you got to go, you got to go. Why would I? >> And I told you how many times you're going to go to jail. I told you >> if you would have just cooperated, >> you wouldn't be you wouldn't BE GOING TO JAIL. >> I COOPERATED. SHE STILL SAY I'M GOING TAKE YOU TO JAIL. I DID. SHE STILL SAY I'M take you to jail. I did >> and I told you. >> I did. >> It's all on the It's all in my recording. >> Okay, that's fine. But I didn't. You never asked why. Not >> I need your ear. You got It's got to side. >> Let them do that. >> Take it off. Can you take my earring off? >> All right. My Stop moving. Stop moving. Okay. >> Stop moving. I don't want your Stop moving. >> I'M NOT MOVING HERE. I DON'T WANT TO TOUCH YOU. >> He's got to hold you. >> I'm talking to him. I don't want you touch me. I'm not going to move. I don't want you to touch me. He can take it off. I DON'T WANT YOU TO TOUCH ME. YOU TOLD ME. I felt the he >> The warnings finally run out. What follows is a physical struggle over handcuffs that didn't need to happen. Pulling away from an officer made mid arrest adds its own charge in Florida resisting without violence. That's stacked on top of the trespassing, not instead of it. This is also why the camera matters. Without it, this could get told as she just asked why and got arrested. With it, every warning, every chance to walk away is on the record. Her friend gets the same warning and ends up walking the same path to the same patrol car minutes later. Two women, one gate, and a decision that was already final before either of them said a word. The officers get a B+ here. Repeated plain warnings before anyone ever reached for handcuffs. That's textbook deescalation. Even as the patients clearly wore thin by the end, the first woman gets a D. arguing with a decision that was never hers to reverse turned a missed flight into an arrest record. Her friend gets a C+ pulled into someone else's fight with one calm word too few of her own. The lesson here is simple. A missed flight is a bad day. An arrest record is a bad year. Only one of those was ever avoidable at that gate. If you want more body cam breakdowns, the moments people never expect to end up on camera, hit subscribe, drop a comment over reaction, or was this always heading to an arrest? We'll see you in the next