Why would this entitled customer turn a grocery trip into complete chaos? >> Hey, I don't know I just purchased these. >> Okay, hold on. >> Listen to me, sir. No, it's not It's not okay because I don't like it and it's going wrong, going left. These people just sold me this. He said I'm I'm in here I ain't supposed to be here. I'm at work. My client stay across there in that building right there. >> At the apartments? >> Yes. >> Okay. >> I come here every Tuesday and Thursday. I've never stolen nothing. I've never taken a They came back He came back here and said something to me and I told him I said no, I ain't never took nothing. I ain't never done nothing. He said, "Well, we want you out here right now." Why would you want me out here right now and I'm on I'm purchasing my food. I ain't done nothing. >> doing? >> No. No, I was >> Do you have a driver's license on you? An ID on you? >> I don't have nothing on me. >> Can I get your name and get your name real quick? >> My name is Shania Smothers. >> Hold on, sir. >> See, and I don't even like this. >> Okay. Well, I just got to I just got to find out who I'm talking to. Can you spell your last name for me? >> S M O T H E R >> S M O M >> S M O >> S S Spell it M O >> T H E R S >> T H E R S >> Yes. >> Smothers. What's your middle initial? >> L >> L and your first name? >> It's Shania. S H Y >> S H Y >> N I E A. I have a client >> N I >> E A >> E A N I E A >> Yes. I don't know what's going on. >> Okay. Miss Smothers, Miss Smothers >> What they probably No, no, no. >> Just calm down for a second, okay? >> No, I can't calm down. I'm being attacked. >> Okay, listen. Listen. >> No, no, no, no, no. >> What you did at work? >> Look at you. You here for me. >> I am and I got to get your information. >> for me and I ain't done nothing. >> Listen. I need you to calm down. >> I can't calm down. >> Miss >> Cuz my work and it it >> Okay. >> know how many of us die? >> Okay. Okay. >> Do you know >> Do you want to Do you want to Did you pay for this? >> I don't know. >> We don't know. Do you have Do you have a receipt? >> No. Let's go. >> Okay, well >> I'll show you that I paid for it. I I a Link card. >> You have a Link card. What do you have a receipt? >> And they came up here before I could pay for anything or do anything. >> Okay, so I'm asking >> came [ __ ] with me to bother me. >> Hey, listen. All I'm asking you is did you pay for it? >> I didn't even walk up no door. Okay, I never walked in the door. I don't want nothing no more. >> You don't want anything anymore? Okay, come on over. Come on. Come on over here with me. Okay, come on over here with me. >> No, you didn't even have to talk to me now. >> No, it doesn't work like that, okay? >> It does. It does. >> No, because they're asking you. Listen, ma'am. >> He asked me to leave. >> And I'm and I'm escorting you out, okay? >> You can escort me out, but you don't have to. >> What's your date of birth, miss? >> You don't have to give me your date of birth cuz >> What's your date of birth? I have to identify you. >> No transaction transpired. >> Okay, listen. >> Hey, hey, I'm still on the >> Okay, can you can you >> Nope. Nope. Nope. >> walk out here with me so we don't cause any more of a disturbance? >> He already caused a disturbance with me. >> Okay, but you're the one yelling, okay? So, would you like to walk out with me? >> He I didn't bother him. >> Okay, I'm asking you, okay? >> You know why I'm yelling? Because I've been falsely accused. >> Hey, I'm going to ask you one more time, okay? >> Listen. >> I'm going to ask you one more time to exit the store. >> I'm going to exit the store. >> Okay, come on. >> I'm going to exit the store, but you can't you can't >> I'm going to ask you one more time. >> do nothing with me when I exit the store because I have >> You're going to be banned from the store, okay? >> I'm going to be banned, huh? >> Okay, come on. Now, can you give me your date of birth? >> No. No. >> Hey, sweetheart. Ma'am. >> I'm a I'm keeping it live. I'm keeping it live. I'm keeping it live. >> Ma'am, listen. >> I'm done. >> All right. >> Sir, I'm >> Stop or I'm going to put >> Please don't Please don't touch me. >> Don't stop or I'm going to put you in handcuffs. >> I ain't I'm not I'm a liar. I don't care. >> You're recorded. I'm recording. Great. >> So, there's Here's how this goes. >> I ain't got nothing. I ain't stole nothing. >> Are you going to listen to me? Will you listen to me? Will you listen to me? Will you listen to me? >> I'm a black woman. >> Stop. >> I'm not doing nothing to nobody. >> Stop walking so I can explain close you, >> and it's good. >> You're listening to me. >> But you CAME TOO CLOSE TO ME. Please leave me. >> If you don't stop, I'm going to put you in handcuffs. >> YOU GOING TO PUT ME IN HANDCUFFS ANYWAY BECAUSE >> I'M TRYING TO >> YOU GOING TO PUT ME IN HANDCUFFS. >> YOU BEING BLACK has nothing to do with it. >> does. It's got everything to do with it. >> I come from a multi-racial family. You don't know nothing ABOUT THAT. >> YOU JUST ACCOSTED ME ABOUT A [ __ ] SAYING SOMETHING TO YOU ABOUT ME AND I'M NOT >> LISTEN TO ME. YOU'RE NOT LISTENING to me. >> We know enough. >> If you're not going to listen to me, I'm going to put you in handcuffs. >> I just I just did. >> And then I'm going to identify you that way. >> I just did. >> We're not saying that. We got called here. Listen. All right. You're going in handcuffs. >> Hey, y'all. Hold on. Hold on. Hold on. >> You're going in handcuffs. Stop resisting. >> I ain't resisting. >> Stop resisting. >> I ain't resisting. I ain't resisting. >> Put your hands behind your back. >> I'M AT WORK, BRO. I DON'T WANT TO PUT YOU IN HANDCUFFS. I'm not resisting. I'm not resisting, y'all. What y'all doing? I'm not resisting. >> You're going in handcuffs. PLEASE STOP. >> Y'ALL WHAT I'M NOT DOING NOTHING. >> You're going to be detained cuz you're not listening. >> Detain me. THAT'S FINE. DETAIN ME. >> You are being detained. Please stop. Put your hands behind your back. Put your hands behind your back. >> My hands don't move. Detain me. >> Thank you. >> But guess what? God don't like ugly. Take me to jail. No, we ain't got nothing else to talk about. >> Calm down. We've got to double check your cuffs. >> I don't give a [ __ ] Make sure THEY'RE DOUBLE LOCKED. Y'ALL WRONG AND Y'ALL AIN'T NOTHING BUT A RACIST ASS WHITE WHITE [ __ ] I ain't I ain't calming down. >> We're trying to explain something to >> I'm a black [ __ ] in a white neighborhood. >> Please calm down. Please calm down. Come on. We're going to go in the car. Come over here. Please walk with them. Please walk with them. >> Let's go. Stop resisting. >> All right. Hold on. Wait. Wait. Wait. Wait. >> Drag me, [ __ ] Drag me. Drag me. Drag me. God going to see you drag me. >> All right. >> God don't like ugly. Cuz I ain't did nothing wrong. >> you doing this? We're trying to work with you. >> I ain't did nothing wrong. I'm at work. >> You're not listening to me. >> I'm at work. I was listening. I'm trying to tell >> Come on, sweetheart. Please get up so we can put you in the car. >> I was trying to tell you no. I Oh, how can I give you my hand? >> help you up. >> No, you can't help me. >> on your butt. Sit up on your butt for us. >> You can't ever say nothing to me. >> Sit up on your butt. >> Please sit up for me. Come on. >> Hey. >> Whatever you do, it's your Bring your knees in for me. >> I'm not doing nothing. >> Okay. We're going to search you real quick before we get in the car. >> You got everything on you? You don't care what you do to hurt me or stick me? I don't care what you I got a taser in my pocket cuz I kissed the bus. Okay? But I'm going to tell you this. I don't care what you do. God don't like ugly. This is This is the way >> We didn't have to go this way. >> Yeah, yeah, I did. Y'all chose this route. God don't like ugly. >> We've been trying to work with you, but you're obstructing us and preventing us from doing our job. >> don't like ugly, but I'm going to show you better. I'm going to call my lawyer. Don't worry. >> That's all right. >> I'm going to call him. >> Maybe Maybe Maybe your lawyer will be more sensible in answering questions for us. >> I Cuz I ain't going to answer nothing. Come on. Keep on. >> All right. Will you sit in the car for me, please? >> I'll sit in the car. >> Thank you. >> Yeah. Come on. >> Watch your feet. >> I ain't got no warrants. >> foot. >> And you ain't got no reason to >> Here's your uh >> You can return on that Sunday. >> Here's the phone. I'll go get their information. >> Okay. >> Sorry about that. >> That's okay. >> So, all we were trying to do was identify her so we could give her the proper trespass. She wanted to obstruct, so that's why we had to take her into forceful custody cuz she kept trying to obstruct us and get away from us. So, if any of your customers complain, refer them to me. I'll explain. Hopefully, they don't >> Most of them are really >> blame you for it. Uh you can refer them to me. Did Did that other officer Did he have chance to get your name? >> No. >> Okay. Okay. So, she came in uh >> And they they called me over to the deli. She went over there first. >> Okay. >> Um the teammates told me that she put her hands on him and were yelling at him. >> Okay. >> So, she did de-escalated it. I finally tried to get her to check out and just leave. She kept yelling. She said she wouldn't check out up here, so I escorted her we stopped at floral. I tried to check her out there. This she said she paid for. I didn't even care about the chicken. I just wanted her to leave. >> Okay. >> And she just kept yelling. She came back over here started yelling teammates again. I came back over here that's when I told them over here to call the police just to have her removed. >> Okay. >> I gave her every opportunity to pay for it and leave. >> So, she made physical contact with some of your employees? >> Supposedly over in the deli. I haven't been able to verify it. >> Okay. Uh do you have camera footage? >> Probably. >> That we could review? I'm Do they want to press charges for battery or do they just want her gone? >> She's going to get charged soon. I got her charged over there. >> The only reason I asked them the battery is cuz we then we just got to get some more people's information. Not a big deal. Uh okay. Sometimes people don't want to go to court and I understand that. Um she would have caught an obstructing charge with us if she would have just given us her name so we could have trespassed her like you requested. But >> We tried She's obviously intoxicated as well and >> I I >> I smell alcohol. >> Yeah. I at least smell it. I don't know how She Hello. >> talk to me? >> Yeah. I guess Did you have a situation with the young lady here in black? >> to bring you back. >> Yeah. Yeah. Yeah. >> Um yes. So, she came up and was mad with another worker about Styrofoam plates. We don't have any. But they've been out for over 3 hours. So when she got here they already weren't there. She was mad saying that the other one she was mad at went back there and started talking about her. But she went back there to tell everybody else we don't have any plates. So when I heard she was cussing I came around and she was in my face talking to like saying [ __ ] you and you [ __ ] up and I'm calling for you all that. And so I told her we haven't had any Styrofoam plates for a while. And she got in my face and said no I got the last one. You remember I got the last one. I said okay, whatever, you know. I know she didn't so I'm not going to argue. And when she got in my face that's when I smelled her breath. And I know she yeah. And that's when she like shoved me and she she didn't do it hard but she don't touch me. >> Did she kind of do like this or >> a well you don't know. >> Okay. >> It wasn't like a attack but it was don't touch me please. And so that's when she kept getting more mad and I could tell it wasn't going to like get fixed and I kept telling her it's all well and she goes I'm fine but you're not and just kept saying stuff like that. And she kept coming back and just standing there. >> Okay. >> So I called like and once I back she got even more mad and then started doing that all up in my face again. I said ma'am and she thought he said dude. So she went really yeah and then that's when told me to just walk away and I stayed away since then. >> When she did how many times did she make contact with you? Just once? >> she like she was like did that sometimes but I don't I don't like care about that. >> Okay. >> It was just a little shove that was like I'm already nervous so >> Yeah. Okay. Um were you injured or anything? >> No. >> No. Were you in fear that you that she was going to like slap you or or punch you or anything like that? >> Um I was a little scared she was going to come at me yes. >> Yeah. Did she take any kind of a aggressive stance towards you or she just was talking in your face and was >> was so close to me and doing that that I could tell she was comfortable and she's like, "Oh, if you would have met old me, you you would have this and that." And trying to scare me. >> Okay. >> And she's like she said you should you can That's the girl who used to work here. >> Okay. >> And I'm like I don't I don't I get I I told her I said I get it you're tough. I'm not messing with you. I just want to make sure everything's good. >> Okay. >> But >> So we got I got a couple charges on her anyway or we just wanted to make sure that there was no that physical like a battery. >> Right. No. >> It wasn't like you got you know we're getting ready to get battered or anything like that. It was just more of like a hate back back away from that thing. >> Kind of asserting herself. >> Okay. >> Uh I talked to her and it's more like you can't tell me what to do. >> Okay. So she's good with not pressing charges. Perfect. So Well then we Yeah, we don't have to worry about the uh the the video for that cuz we got the body camera. So All right. I talked to her. So I got your information. Uh I'm going to take her to the station. And uh obviously she's already on the ban list here. So she's trespassing here. If she comes back, you see her, no you know notify us. We'll come back and have her arrested. >> Does she want to press charges? >> No. >> So I don't worry about the video. >> No. >> Okay. >> Uh apparently there's from her story she said she works over there at the Weber Apartments. So just keep an eye out. She might be here frequently or try to be here more frequent than others. Okay. >> I appreciate it. >> All right. No problem. >> The woman was arrested and charged with trespassing and resisting arrest. Drop your opinion in the comments and hit like and subscribe for more videos.